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Frames Direct

Hosted by David Simmons

4.5 (857 Reviews)

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Exceptional Quality Prescription Eyeglasses Frames Direct was founded in 1996 by doctors who pioneered the online eyewear industry as the first to offer prescription glasses. Our founders made a pledge to sell only the lenses they would wear themselves, so you can expect the highest quality prescription lenses in the eyewear you buy from us. Each Rx lens undergoes a rigorous six-step quality assurance process and verification using innovative digital lens technology, resulting in total accuracy and lenses free of scratching, distortion, and defects—guaranteed. And we add a scratch-resistant coating to every prescription lens at no charge.

FramesDirect Offers the Widest Selection of Authentic Brand-Name Eyewear Explore Frames Direct to find an impressive variety of genuine designer eyeglasses, sunglasses, prescription sunglasses, and goggles for men, women, and kids. We offer a wide array of throwback, contemporary, and current frame styles from favorite brands and the newest designer labels. Our inventory includes over 100,000 products and 500 authentic designer brands, from Ray-Ban, Burberry, and Persol, to Versace, Dolce & Gabbana, and many others. We offer a multitude of options in performance and task-specific eyeglasses and sunglasses from Oakley, Costa, Maui Jim, Wiley X, and more. You’ll also find contact lenses from the brands you trust, including Bausch + Lomb, Ciba Vision, CooperVision, and Vistakon—browse disposable contact lenses in single-vision options to correct near- or farsightedness, toric contacts to correct astigmatism, bifocal, or multifocal contact lenses.

Superior Customer Service Excellent customer service is the cornerstone of Frames Direct. Our staff of highly trained and friendly opticians—most with more than 20 years of experience—is available to assist you by phone, online chat, or email. They’ll help you enter your prescription information correctly, determine your correct frame size, recommend the best lens material for your eyeglasses or prescription sunglasses, and they’ll gladly point you to the best frame options for your face shape and lifestyle. We want you to feel confident the eyewear you order from us is exactly what you need.

We offer fair prices, with savings of as much as $150 or more on prescription eyewear and many designer sunglass lines. Our prescription lenses cost about half the price you would pay at most retail optical chains. And if you find sunglasses or eyeglasses frames—in the same color and style number—on another website for less, we’ll match that price.

Reviews 857

4.5

Out of 5.0

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Phillipa
Dec 09,2023

I am re-submitting my original review to correct the information. I ordered the wrong pair of glasses apparently. I thought I had been sent the wrong pair, but the mistake was mine. Since then the customer service has been excellent. An immediate follow up and my replacement pair being accelerated to the front of the queue to get to me faster. Great Service. Apologies to all concerned by my first review.

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LisaC
Dec 08,2023

They had in stock a sold out item at other top sunglass retailers- for an incredible price. Plus, shipping was extremely quick! Highly recommend!

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Amer Cakar
Dec 08,2023

My eyeglass company where I get my prescription lenses stopped carrying the Cruz line of glasses which I found dissapointing! I then went online to find Framesdirect.com and got a great pair of glasses with a thick, metal frame like what I wanted! It was a great price (about 1/3 less if not more than anywhere else) and a nice color! It also comes with a few other goodies. Thank you again!

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Erika
Dec 08,2023

I bought some Ray Bans that were received quickly! They are great quality and I loved them. I would purchase from here again. 1924688

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Kenny
Dec 08,2023

I recently ordered a pair of glasses since my old ones had broken and I had no spare. I was surprised by how fast they came and how well they fit. Great product. Will buy a spare from them in the future.

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Artie
Dec 08,2023

Great sunglasses and on sale.

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Jan K
Dec 08,2023

I bought a pair of Versace Sunglasses that I saw on a shopping trip on Black Friday. I searched the Frames Direct site and low a behold they had them at a much, much lower price. I received them in 1 week of ordering them! I will definitely order all of my eyewear from Frames Direct moving forward!! Very, very happy❤️

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Renae
Dec 07,2023

Great customer service and my order was just as expected! Arrived on time! Very happy with my order!

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Blake B
Dec 07,2023

Love my sunglasses. Nice Deal. Great customer service team. Can’t wait to buy another pair of shades

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Darlene
Dec 07,2023

My daughter had me pick out Costa polarized sunglasses since we boat often in Florida. Pleased with my results

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Customer
Dec 07,2023

Nice selection, good service, quick delivery. Thank you

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Jim Murphy
Dec 07,2023

Great service and product

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Jess
Dec 07,2023

The glasses arrived in good shape and the prescription seems correct. There was a high quality case and large lens cloth included which was nice. Everything was true to the item description. Shipping took a long time but that's really my only complaint.

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Karin
Dec 07,2023

Excellent service! I received my order quickly. I would definitely buy from frames direct again. Most importantly, they had the lowest prices of anywhere on the sunglasses that I was looking for.

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Marisela Vale
Dec 07,2023

I received my items a lot sooner than expected and was very pleased with my purchase! Not only was it fast service it was also a great price! I will definitely order again ☺️

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Kevin
Dec 06,2023

Ordering was easy. Customer service contacted me with a question about my prescription which I appreciated. Shipping was fast. My only issue is with how my shipment was packaged. My glasses were in their half opened protective case just rolling around inside a large box. No packing material whatsoever. Luckily my glasses appear to be ok. First issue I’ve had in three orders. Updating review. Spoke with customer service and issues will be addressed. Really appreciate them reaching out.

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Robert Miller
Dec 06,2023

Great glasses, fifth order from here

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Chad C
Dec 06,2023

Easy shopping experience, great products at a great price, quick shipping, and personable follow-ups. What more could you want?

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CK
Dec 06,2023

Customer service has taken up hours of my time claiming they can’t make a pair of glasses that I already own. Prescription is the same. They have offered zero solutions over two days of emails. Called and requested to cancel my entire order. Was told the rest of the order has to be completed and then returned before I can be refunded. They want to keep my money for over a month rather than just canceling and refunding. The order was placed less than two business days from the request to just cancel. Customer service has been zero help in finding a solution other than constantly asking what would I like to do then telling me that’s not possible. Asked for a solution and none was given. Customer service got extremely rude when I told them to just cancel and give me a refund. After repeating themselves on not wanting to refund they got really rude and unprofessional stating loudly they would tell management and hung up. Post Reply: I noticed you state is your response about communication that were after this post, kind of disingenuous. The post was about the conversation on the 5th when I was told I could not cancel and was dealing with an extremely rude representative of your company. When I called back the 6th, where the emails about the cancellation came from, the rep was very respectful. Had I been dealing with redacted the whole time this post and complaint probably would have never happened. However the email does not guarantee a full refund including the shipping I was charged, which I was lead to believe it would. Also, the response doesn’t address the fact that I was the one spending the time trying to find a solution and never once was a real solution offered forward by your company.

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Trisha
Dec 06,2023

The quality of my kids ray bans are amazing!

1-800-248-9427 [email protected]

501 E Corporate Drive, 75057, Lewisville, US

https://www.framesdirect.com

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