Would advise against any online purchases. I placed two seperate orders and there was a missing item in each one. I tried to contact support through their website twice, didn’t hear anything for 3-5 days. Tried to email customers service, didn’t hear anything for a week.
The only time I got a response is when I went to twitter and tweeted them asking when I’d be receiving assistance. If you look through their tweets I was not the only one to have these issues.
Once finally getting in touch with someone they sent me a refund for one item and I apparently had already gotten a refund for the other. I did get the refund(checked records), but I never got notified of them being out of stock or being refunded. That item was the primary reason for my purchase and I likely would not have placed an order if I knew I wasn’t going to actually get it.
They did not offer anyway for me to get it later either. I was hoping they may do so, but they decided not too.
Overall the brand quality is fine, but I would advise against any online sales as you will not get the assistance you need. Well, unless you wait weeks for it. You also are likely to just not get items with no notification that you aren’t receiving them.
Nicole B
Jun 21,2020
Fast shipping, great products. Amazing sales, need I say more?
A
Aug 22,2020Would advise against any online purchases. I placed two seperate orders and there was a missing item in each one. I tried to contact support through their website twice, didn’t hear anything for 3-5 days. Tried to email customers service, didn’t hear anything for a week. The only time I got a response is when I went to twitter and tweeted them asking when I’d be receiving assistance. If you look through their tweets I was not the only one to have these issues. Once finally getting in touch with someone they sent me a refund for one item and I apparently had already gotten a refund for the other. I did get the refund(checked records), but I never got notified of them being out of stock or being refunded. That item was the primary reason for my purchase and I likely would not have placed an order if I knew I wasn’t going to actually get it. They did not offer anyway for me to get it later either. I was hoping they may do so, but they decided not too. Overall the brand quality is fine, but I would advise against any online sales as you will not get the assistance you need. Well, unless you wait weeks for it. You also are likely to just not get items with no notification that you aren’t receiving them.