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Reviews 732
Geoff Dent
Aug 13,2018An absolute beautiful hotel with a first class service and very helpful and professional staff. We would thoroughly recommend the hotel to all.
jennifer rubio
Aug 13,2018Never using this service again!!!! Their US customer service number does not work. I called for hours trying to speak to someone as to why my booking was pending and they were asking me to input my credit card info a second time to “confirm” the booking. I sent various emails and received response the day before my booking, four days later, stating I hadn’t paid them and did not have a booking under my name at the hotel. Luckily at that point I had already contacted the hotel and checked my reservation was indeed there. I also contacted my credit card service and informed them if they saw any other charge from this service to cancel it and contact me immediately. DO NOT USE THIS SERVICE
ANIRUDH HIRANI
Aug 13,2018I had an excellent check in experience and the hotel was kind enough to upgrade me to a suite which was nice. Would visit again.
Dee
Aug 13,2018I am honestly quite confused with how GalaHotels.com post prices on Google Hotel Listings. For example: Search for "hotels in Paris" -> then continue over to any hotels. Galahotels.com would list hotel prices that are a fraction of other websites, but after every click, I could not find this cheap price anywhere on the site. Very dissatisfied with the trick prices that the website has been offering to Google's audience.
Karl McCrum
Aug 13,2018Good clean comfortable hotel. Got checked-in early after an early flight and staff friendly and helpful.
Florian Hagen
Aug 13,2018In the hotel no reservation available..... 1,5 h later i am in my room...... Thanks!!!!
Clive Collins
Aug 13,2018Hotel looks dated. Restaurant menu is unappealing, lost in a time warp and disappointing with teeth breaking vegetables. my room had rather a high mounted wash basin and loose fitted toilet seat. The extractor above the low pressure shower was dirty and bits were falling into the bath. This was coupled with lack of hot water delivery in basin. Staff pleasant. Lift needs to label room accessibility clearly. Otherwise ok.
Catherine DELLUS
Aug 13,2018Hôtel très correct , bien insonorisé, bien climatisé, Petits déjeuners copieux et variés, personnel très sympa et aimable .
Mercedes Farinas
Aug 13,2018Super cool and nice eapectacular
Marco Mokole
Aug 12,2018The hotel was perfect.It was close to the city center,the bus station and the train station. ` The room was clean,modern and good looking. The breakfest was delicious and there was a big variety of food.The food was fresh. The services of GalaHotels were excellent. I would recommand to anybody.
Linda
Aug 12,2018very good experience, good value and answerd queries promptly, would use again
Ray M.
Aug 12,2018I will NEVER use Galahotels.com again. My reservation was incorrect. I booked a room with 2 double beds, the confirmation email sent to me also read 2 beds, but the information that was sent to my hotel was to give me a king bed room. The hotel advised me to call Gala to have them fix the change. Every single customer service extension I called for gala was disconnected. The phone would ring once and then say a voicemail for this extension is not set up and the phone would hang up. The hotel was completely booked up, so I couldn’t make the change until the last day of my stay. Then on top of that when I reached my destination, the hotel required a $100 credit deposit in order to check in. This was not disclosed in booking. I didn’t have the availability on my debit card, so I walked 4 blocks in the heat to load a prepaid card with cash, back to the hotel to finally get in my room. Gala had the cheapest rate for the trip, but the stress and aggravation caused wasn’t worth it. Never again!
El Alami
Aug 12,2018Des voleurs tout simplement !! Réservations une chambre et annulation avant le séjour mais jamais de remboursement malgré les nombreux avec toujours la même réponse !!! « Nous avons un problème de banque, le remboursement sera fait dans les 3 jours » ça fait 4 mois !! Et moins 5 mails de relance ... des voleurs !!
Rahim Salim
Aug 12,2018Extremely poor understanding of customer service, no cooperation to be flexible, money hungry portal and I will never use it again!!
Asif ayub
Aug 12,2018It was nice but bad point is no parking include
moshood ola
Aug 12,2018Tried to book a hotel with these guys... as soon as the Galahotels confirmed the booking i called the hotel to confirmed my booking and they knew nothing about it. I tried to call the hotel again 10 hours later and still no booking. I called the Galahotels directly and gave them my confirmation ID and they said we will send you an email in 5 minutes and cut me off. I tried to call back 7 times and I was forwarded to voicemail. Shortly after I received an email saying my hotel was never booked!!!! And they took my money. This was a birthday gift and it ruined my day DO NOT USE THESE PEOPLE UNPROFESSIONAL
James Carrington
Aug 12,2018Not great for a Hilton. Rooms were a lilttle run down, light bulb s out etc
IRIS ROSA
Aug 11,2018I Had wonderful experience they are friendly services and breakfast was included i will gladly go back only thing I didn't have cable so tv was off whole time and parking was very tight if you have a big suv but other then that I will go back they very friendly
Imran Behlim
Aug 11,2018Appalling experience. I booked a hotel room for the evening at 10am and paid online. I was on a business trip and needed to be in Bristol for the night and would be spending the whole day driving. I received an email in the evening stating that my reservation was not honored due to an error with the hotel. I was driving the whole time and tried to contact the new hotel but when I arrived there was no reservation and the hotel was full! I was stranded in Bristol at 11pm. I couldn’t get in touch with Gala as the contact details don’t actually work. Appalling experience all around and I will be taking legal action. As of 1st September I STILL haven’t received a response from the ‘customer service team’. I am shocked at how little respect you have for customers. Really the worst experience I’ve ever had. You’ll be hearing from my bank and my lawyers.
Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5, TR 34394, Mecidiyekoy / Istanbul ,
http://www.galahotels.com
FREQUENT TRAVELLER
Aug 13,2018The hotel we booked was fully booked. The hotel manager told us that all rooms were completely sold out in advance. No customer service telephone number working, no one to talk to in GALA hotels. we had to look for a hotel elsewhere and travel by taxi etc.. TOTAL NIGHTMARE plus, they withdraw a room charge, which they cannot without the hotel's authorisation in fact. We are still waiting for a compensation and refund!! BE AWARE