Gas Equipment Direct

Hosted by David Simmons

4.5 (112 Reviews)

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Reviews 112

4.5

Out of 5.0

Helen Cobby

Apr 30,2025

Goods ordered were damaged in transit but was replace immediately without question. Excellent service.

Steve Plews

Apr 15,2025

I had no clue what I was supposed to be buying and had little guidance from the electricity company. Google proved to be my friend and led me to Gas Equipment Direct. I was able to find the correct product, it was dispatched quickly, was very well packaged and is the perfect thing for the job.

Malcolm Finnis

Apr 05,2025

Good price service, prompt delivery. Thank you

David Woodford

Feb 06,2025

The cover meter box was of good quality, arrived well packaged and was exactly what I wanted. The price was also good.

Peter Cartwright

Feb 05,2025

Delived on time as ordered

Adrian

Feb 05,2025

Service and staff knowledge was immaculate.

Claire Salmon

Nov 20,2024

The engineer was really thorough and the communication was brilliant. Kept me up to date with the engineers arrival time and it was all spot on!

Noah Gregory

Nov 03,2024

I would recommend.

Jeroen V.

Oct 28,2024

I would recommend.

Joel Green

Oct 27,2024

I would recommend.

Daniel H.

Oct 22,2024

I would recommend.

BoundImpress

Oct 20,2024

Nice and quick delivery

MRRAYBERESFORD

Oct 10,2024

Good prompt service, first class delivery

Peter Wilson

Aug 07,2024

Very good customer service, willing to get things right without question. Delivery was quick too, considering the size of the item I purchased. Thankyou.

louise jones

Aug 07,2024

Order was dispatched quickly however the delivery company did not make the delivery on day planned. An email identifying the problem was swiftly responded to - additional monies for the specified delivery day were refunded, and the delivery company contacted to resolve delivery. Great customer service - and good item too!

Iola Gandy

Jul 26,2024

Ordered an item for next day delivery which I paid extra to get urgent delivery . Waited in all day for delivery only to receive an email from courier to say delivery next day . Waited in all day next day for delivery yet again last minute email to say delivery rescheduled to next day . Communication from this company is unacceptable.

Gaynor

Jul 17,2024

Fast delivery and good value

Nigel Williams

Jul 01,2024

In 2022 I purchased a PROPANE BBQ Clip On Regulator and Hose Set. Product received and connected to my Gas BBQ that is kept under a cover on my patio. I have probably used it about a dozen times and it is now not working. The lever that raises the pin to access the gas has broken. I contacted Gas Equipment Direct. I have received a response that dismisses the problem, saying that it was over a year since I purchased it and the product had a 1 year guarantee, but also it wasn't just usage but it was affected by storage in outside weather. Thus they would do nothing about it. That is of course their prerogative. However I feel compelled to warn people not to buy this particular product and at least consider the risk of buying anything at all from this company. They sell a product advertised as a BBQ connector. In my experience BBQs are kept outside. I have kept it under a BBQ cover - I am not sure much more than that could be expected and I therefore don't think it's unreasonable for the product to last a lot longer than it has. Essentially the product is of poor quality and is absolutely not fit for the purpose it is sold for, and it would seem Gas Equipment Direct are quite happy selling it like that.

Phil Brown

Jun 13,2024

The engineer that came out to me, found the problem quickly, ordered parts then repaired the system. Utility warehouse who used this company, the service they offer in this situation is a different story, that would be minus 5 stars.

Tiggerbounce1964

Jun 01,2024

Customer service was absolutely shocking - non-existent. Placed an order then realised I possibly needed a slightly different product at a lower cost. Contacted by email because there are no phone details and asked someone to contact me asap prior to despatch. No-one ever did, and the product simply arrived. Expensive express delivery for a product which might - though I’m not sure because *still* no-one has contacted me - need to be returned. Very unimpressed.