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Welcome to Ghost Mail Ltd: Low Cost Mail Forwarding, Small Parcel Handling.
At Ghost Mail we provide a comprehensive Personal & Business Mail Address (private mailbox ) and Mail Handling Service; designed to help the busy individual or Business needing a discrete and confidential Mailing Address or help with post and parcel handling; whether you are located or living here in the UK or overseas – our clients are located world-wide.
We also offer a wide range of Business Services, such as a Registered Office; a Directors Service Address and a Business Mail Address with Mail Scan & Email and Mail or Small Parcel forwarding world-wide. Our prices start at just £19 per year!
Have a question about our services? Call 01544 599385
Reviews 455
savas
Jun 25,2021Ghost Mail Ltd is a perfect solution for mail forwarding while I am abroad. I also use the Registered office services. Support is great, prompt and efficient.
RICHARD DJE
Jun 24,2021This is my second review. The first one was just after I completed the registration. After two weeks have passed and after receiving letters from both HMRC (UTR) and Companies House (Authentication Code), I may say that I experienced first end the professionalism of Ghost Mail. So far I am more than satisfied by their seriousness. At first I was a bit worried but now I feel that they are really trustworthy when dealing with confidential matters and I also like the quality of their scans !! 👍
Neville
Jun 22,2021Great service
mr personage
Jun 22,2021Good service, great communication. This far working just as advertised.
Bernie Healy
Jun 19,2021I was pleased to use this service but I keep getting letters for more money for services I said I didn't require. I paid one bill but still keep getting bill's for the same amount of money, but I have not received the mail they said was waiting for me. It is very annoying
MUHAMMAD IMRAN
Jun 15,2021Ghost Mail working good and quick reply, All people like Ghost Mail
Sukh
Jun 15,2021Good Service
Anonymous
Jun 15,2021Unprofessional office staff. Answer the phone “Hello”. Take days and days to respond to email enquiries, when they do, it often leads to another question to wait more days for another response. My review has been verified by TrustPilot, so it’s not a fake as you have implied. So unfortunately it looks like you’re upsetting more customers that you realise.
A.J.
Jun 11,2021Briefly said: I evaluated several service providers. Ghost Mail was straight forward, friendly, clear, a reasonable proce and no fuss. Highly recommended!
DM
Jun 11,2021Unable to get a response. I need to settle my account and organise post to be sent on to me. I have been re asked for ID documents as they note now almost after a year!! However I have sent them the email that shows when it was completed. I did supply them at the start, and they do not even activate you’re account until this is done, so it makes me very uncomfortable to send them again especially when I am just trying to close my account. You can go days without any response. Which has been a reoccurring theme throughout. Currently I’m awaiting a response to 4 emails.
Mrs Horsley
Jun 10,2021Spot on courteous prompt and very knowledgable. Qouldnt go anywhere else tbh.
Samantha Alleyne
Jun 08,2021This company is a great idea in principle but they fail miserably. I was invoiced for 2 items on the 7th and 9th of April. The second one arrived. The first did not. I was then told on the 20th of May that something else had arrived. They posted it on the 3rd of June. I have just opened it and it is the same item I was invoiced for on the 7th of April! They claim it was returned to them by Royal Mail but did not have the decency to tell me this??? Had they let me know it was the same item I would have told them not to send it because my client had to resend the items to a more reliable address. It's obvious they just didn't send it in the first place but I have spent over £20 for 1 item to be 'redelivered'. Additionally, the level of customer service and professionalism is abysmal. It's 2021 and they think it's OK for a business to answer the phone with "HELLO"?! And is it not common decency to tell someone you are going to put them on hold before you do so? They do not have the courtesy to respond to emails or attempt any kind of adequate communication aside from generic automated emails. Lastly, if you're sent something via Special Delivery or Signed For they will just send it to you 2nd class without even notifying you. If you're considering using their services, JUST DON'T. They are refusing to refund me even though I was promised this for the invoice of the 7th of April so I will be taking it further. _____________________________________ UPDATE 8/6/21 In response to Ghostmail's response: • Not once did I accuse them of falsifying documents. That is absurd. • "No, we have not refunded for the item Royal Mail appears to have lost, mainly because the client had not paid her bill for the last item we sent!" I was invoiced on the 3/6 and I have only just received the item today 8/6. The bill (£6.93) would have been paid. They are referring to the item "Royal Mail appears to have lost" knowing full well it is THE SAME ITEM. • "If an item is returned to us by Royal Mail (or by any courier) we would always inform the client about this - it helps to ensure that we are forwarding mail to the correct address - clients often forget to tell us they have moved!" You did not inform me that an item had been returned. Please provide proof of you doing so. If you had I would have told you not to bother sending it again as the client had already resent the important items. It seems strange that the item sent on the 9th of April arrived just fine. And no I have not moved. • "Yes - we do answer the phone with 'Hello, Can I Help You?' this helps to protect our clients privacy (in the event we receive a call for a client, even though we do not provide a phone answering service), plus we have a number of trading names operational worldwide and it saves confusion. We make no apology for this." You regularly answer the phone with "HELLO" and nothing else. One only needs to look at the rest of your negative reviews to see how unprofessional this company is. I will reiterate, DO NOT USE THIS COMPANY.
Anthony Hughes
Jun 05,2021Very prompt and helpful
Muhammad Usman Aziz
May 17,2021Excellent Service
Waqar
May 11,2021Great Service!! Quick reply and quick shipping!! Always ready to help!
Irene Silberstein
May 10,2021One of the rare services capable to manage user ID verification in a user-friendly, meaningful and efficient way. Excellent really.
Leslie Coathup
May 03,2021Great, reliable and friendly service, highly recommended
Mrs F
May 03,2021I spoke to the staff at Ghost Mail several times to check on certain aspects of their service and found them to be very helpful (and patient). Everything was explained clearly and it was very easy to sign up to the service. The plan they recommended was perfect for me to grow my business. Highly recommended.
K.S.
May 02,2021The service is first class, particularly efficient, and the memories are extremely polite and charming
James
Jul 05,2021I live something of a nomadic lifestyle and needed an address to receive important letters. Ghost Mail offered just what I needed. The mailbox was quick to setup, and was more affordable than alternative options I had looked at. There are no hidden costs and I like the way I can read mail via scans without the need for forwarding. Recommended!