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The council's principal functions are county roads and rights of way, social services, education and libraries, but it also provides many other local government services in the area it covers.
Reviews 25
riley adla
Jun 24,2024Unredeemable in every facet. Never once gotten better. Every year they get worse and worse. From buses to bins to literally everything.
Steve George
Jan 29,2024The Highways Gloucester told everybody that the only access to an estate containing many elderly people would be closed for 3 weeks. This was a lie but it caused great panic. Old people would be missing essential health appointments. Their 'Stakeholder Department' lied to people about the closures. My own stepmother was denied essential care visits. The staff involved were cruel and callous in how they dealt with this .
Shonkey
Jan 05,2024Parked on a road with no signage and no road markings, got a parking ticket and turned out there was signage hidden in a tree half a mile away which I was supposed to have seen! Trying to discuss this with them is a nightmare - perhaps their complaints policy is hidden in a tree too…
Carla
Nov 20,2023No stars would be more accurate. Shambolic! No phones are ever answered. I have tried from the CEO down to the complaints dept and all just ring out. Getting hold of anyone is nigh on impossible. Where are they all? What are we paying them for? An utter disgrace! They should be put on special measures by the goverment.
Kurt
Nov 14,2023Inhumane people in Parking Services completely out of their depth. A contested PCN which was paid in full regardless under protest and in full and final settlement. Believing the matter closed as over 5 months all communications from the victim had been ignored. Allegedly Parking Services subsequently did send letters to an address that was not the address for the victim at the DVLA. Meaning letters went missing and the Warrant of Control to seize goods was in fact legally invalid and legally not commensurate with the alleged missed payment. Due to Parking Services own gross negligence and abusing their power, they increased their fees by a preposterous 2068.57%. A formal appeal was immediately filed with the UK Courts and a complaint has been filed with Local Authority Ombudsman. These people do neither operate with any human judgment, nor discretion, nor compassion, nor tact nor accuracy intentionally causing physical, emotional and financial harm despite demonstrably and officially listed as vulnerable.
Sonia
Oct 04,2023SEN TRANSPORT - FOREST MINI BUS DRIVER AND HELPER FOREST OF DEAN. The driver and the helper are extremely abusive, obnoxious people in charge of special needs children I’ve ever witnessed. They block my access into my own property when try talking to the driver he gets extremely offensive and abusive towards myself probably because I’m a woman. When my husband approached him about when is he going to move the mini bus as he needed to go to Gloucester hospital urgently for treatment the driver and helper started a heated argument and threats were made and the children witnessed aggressive behaviour. Absolutely appalling that these children have to go through this from the driver and the helper they left the children unattended on the bus whilst they were causing trouble. The child on the bus was about just 6 years old and its special needs and the poor boy had to witness this. I Hope something is done as I’ve never known anything like it.
Jenny Harber
Jul 05,2023I have been emailing for over a year trying to sort out my final council tax bill following moving out and renting out my property. I had been getting no reponse from them but now received a bill with legal fees! They have my direct debit details (I have been paying council tax for over 15 years). I am at a loss as to what to do next. All I get is an automated response.
Anil Kumar
Jul 04,2023Absolutely shocking and pathetic. I received a bill of £331 today 04/07/2023 for a property I left 7 months ago. When I left I made sure I settled full and final. This is not fair on families who are just living on the budget and sudden bills pops up like that. Shocking
38Monkey
Apr 11,2023Slow, inefficient, struggling to keep up with basic requirements - the list is long. Emails aren't often answered and, when they are, they're generally unhelpful and don't solve a problem. I love living in the Cotswolds but would rather live within the area of any other county council!
SCCB
Mar 31,2023As it suits them but not the tax payers even when they have to rectify their mistakes. They didn't collect my bin (and this happens sooooo many times). Their reply: You can only report a missed collection after 4pm on the day of your collection and by 4pm the next working day. We will then collect your waste or recycling within 2 working days. So basically you're on shift or away and reply as soon as as you get home, unfortunately here 2h30 out of the short 24h window they give you. Buuuut, if you reply within the time given, they do get 48h to come back to do the job they was supposed to do in the 1st place. My recycling bag goes missing on collection day. Their answer to this issue: Go and pick one that is out of your way oh and it has to be during your working hours. They are just interested in the tax we pay and have only solutions for people that don't work and/or have family nearby to help them. Even that review won't make any difference, clearly, or they would start caring about people, and work hard to change things for the better and get their rating here much better.
pbson
Feb 24,2023I never thought I would ever write a five star review about my local council. I had bad experiences with the highways department in the past. However… This time round they were fantastic about damage to my car in roadworks. They were quick, helpful, empathetic. My issue was resolved really quickly.
angel jayin
Feb 04,2023Absolutely shambolic organisation. Council tax bill of £438.71 came through the post today despite payment taken via direct debit every month. Seeking legal advice.
Whole_ammo
Jan 25,2023A pointless council who think it's acceptable for the roads in the forest of Dean to have pot holes and uneven surfaces. Coalway road is a disgrace and fed up of nothing being done. Why bother paying council tax etc?? Sort the roads out. Damage to my car and there will be trouble.
Darren
Jun 15,2022Absolutely useless and the worst council I have ever had dealings with. The staff are really thick and have no idea what they are doing. They couldn't give a damn about anyone and allow you to starve ir become homeless. I needed urgent foodbank vouchers. I had major brain surgery and on a lot of meds. I'm supposed to eat with them but I have no food. They failed to even attempt to issue a foodbank voucher. The lot of them should be fired and replaced by competent staff!!!! Disgusting council who need an investigation into their services and practise.
Virginia Lugard-Brayne
Sep 26,2021This council is a money grabbing organisation and that is all they are interested in I was in Stroud for two minutes to drop something to a charity shop a traffic warden had put a parking ticket on my car when I told them I had been two minutes they said it was to late as they had already put the ticket on it is a complete money scam and they are ripping people off on regular basis the services they provide is not good enough if you are going to continue ripping people of then you need to provide a better service the same applies in all places in Gloucestershire they are out to RIP people of in major way be warned!!!!!!
Paul Cain
Aug 26,2021Thank You To All At Gloucestershire Social Services. I Was Provided With Accommodation On M4 Westbound In A Time Of Great Need.
anil bajaj
Aug 06,2021Traffic Wardens - DO NOT TRUST THEIR ADVISE We were told we could park on a double yellow lines -with a blue badge - in permit zone parking - as long as 2 wheels were on the double yellow lines. In spite of that we were issued with a parking fine. We challenged the fine on the basis of the traffic wardens advise. Our appeal was rejected. Can you REALLY TRUST those in authority?
Lorne Cheetham
Jul 06,2021Moved into our new house in Cheltenham, needed permit to park there. I applied for permits in February 2021. We moved in on 15 March. I applied again each day in March and April. The permits are issued by Mipermit through the council and I was unable to complete the purchase each time I tried. The system wouldn't accept my money when I tried to pay. This continued until I got £140 parking fine out side my house in June. The permits then arrived the very next day. I appealed but with no luck. I sent all my evidence including screen shots of the purchase permit page showing my payment being refused every time I tried. No explanations or anything. No one was available when I phoned the council or Mipermit.
Matthew Leach
Feb 03,2021Useless c*** won't take responsibility for deep bad potholes that has caused £410 worth of damage to my car had to replace trackrod as it completely distroyed it. I put in a claim that got rejected which I'm not happy about at all as I don't earn a lot of money & these c*** won't repair the roads.
Westgate Street, GL1 2TG, Gloucester, GB
https://gloucestershire.gov.uk
Rob
Feb 13,2025Absolutely shocking inward-looking and self-serving organisation that does not bother to reply to correspondence and has a complaints policy that might as well be written on toilet paper. Seems to be full of employees that have no intention of making decisions in the public interest, but rather in the interests of what's easiest for them.