goto.energy
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A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Reviews 716
Shaun Bartlett
Jul 01,2021cheap & cheerful
A Cox
Jun 30,2021Prompt. Efficient. Courteous
Sara Heron
Jun 30,2021Easy to navigate on the app. Email updates received regarding billing. Easy to get hold of someone regarding a query. Happy to be with Go to Energy.
Barbara
Jun 29,2021very helpful and easy to contact
Phil C
Jun 28,2021Wonderful service by Annie who was so polite and efficient my new contract was up and running in a couple of minutes! Great service as ever.
customer
Jun 28,2021Good all round. No complaints
Steven
Jun 28,2021An actual person rang and contacted me.... that’s what I expected and glad I chose goto energy
Mr Demetriou
Jun 26,20215 star service
Mary Wragg
Jun 26,2021I have found Goto Energy to be helpful and clear in their dealings with me. Their system is easy to use online, you are reminded each month to send a meter reading and then a new bill is produced so you always now exactly where you stand. I have just renewed with them due to the service I have received.
noisysandersons
Jun 26,2021Avoid this lot! Poor customer service though out and regular increase in DD without any increased usage When I left they said I would be refunded over £100 this was more than the direct debut!! ..took an email to the ceo to get confirmation of refund which to date I have not yet received. Avoid like the plague !!! Like many others on here they increase DD payment even when usage has not increased ..we are bank rolling them Cheap trick really Edited after response from Go To… the direct debit was increased sooner than 3-6 months despite this being in the summer when usage had decreased.. away and chase yourselves .. this is rubbish you put up the DD then refuse a refund of excess credit even when this is double the amount on the debit …AVOID is my advice to everyone
Customer
Jun 25,2021Very efficient service
customer
Jun 25,2021Customer services is good supply is good but I am old customer thay gave me expencive contract not like before thts y I dont happy with this
Kev Trundley
Jun 24,2021Easy to understand system of costs of different tariffs. However more details could have been included on just what makes these fixed tariffs different from each other!
Derek Sowden
Jun 24,2021Goto have THE BEST customer service agent in VICTORIA EASTMAN. Very empathetic and helpful. Sadly Goto have recently increased their prices and reluctantly we have found cheaper elsewhere otherwise we would stay as billing, website and customer service is excellent.
customer
Jun 24,2021Very pleasant call from GoTo today, with a clear presentation of the options available, resulting in a very simple tariff change.
Simon Padgett
Jun 24,2021Better than the 'Big 6' energy companies.
Stephen McDermott
Jun 24,2021Bad rate but best on offer from the market
Justin Cole
Jun 23,2021Switching was easy. Unfortunately they put the prices up by too much but switching away was painless. I would return if they offered a competitive rate again.
WES
Jun 23,2021The person I spoke to was very helpful and polite and dealt with my query efficiently.
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
http://www.goto.energy
Ian Whitfield
Jul 01,2021Simon was very helpful in dealing with my switching query. At the same time my DD was reduced so what is there to complain about Cheers Simon