goto.energy
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A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Reviews 716
Timberman
Oct 23,2021Yesterday I was contacted by Shell Energy to say they were taking over our account as GoTO energy had ceased trading, Yet again a fantastic new company has gone to the wall, I was before with Yorkshire energy, who went the same way, looked for a new company and found Goto have been with them for nearly a year and there service was fantastic, bills always correct to the meter readings given and sent through within a few days, direct debits checked every 3 months and reduced to keep you only paying what you where using to balance out the yearly use age, I feel very sorry for the staff who through no fault of there own are now looking for new jobs, lets hope that we do not end up like the good old days with the BIg Six carving up the whole country between them, with no other companies keeping them on there toes as far as pricing is concerned and the big sixes customer service is rubbish, hope the likes of goto have a chance to start up again when the market allows WELL DONE GOTO for all your hard work
Mr Robert Fletcher
Oct 18,2021As there is an energy shortage there are no offers from other providers. Applying directly to the big four proves to be more expensive. Thus goto.energy are the best option and they have been very good in the past.
A Mb
Oct 13,2021Since switching to GoTo i cannot commend this company highly enough. I pray that the reported difficulties pass. As a green company it wouod be awkward for boris if it were to fold just before COP26.
Neil Font
Oct 13,2021It's October 2021. I joined Goto Energy at the end of 2019. I was worried about media reports concerning a lot of energy companies going bust at the moment, so I rang in the morning and asked Goto to send me some documentation I could use to prove my account credit status to Ofgem in the event they too fell victim to the prevailing economics, purely as a precaution, because I'm a cautious individual. Phone answered pretty much straightaway by an intelligent person who was easy to talk to and who understood & didn't belittle my concerns. They emailed me back before the end of the day with a good account history over the last year. Service like this is rare & worth it's weight in gold. They seem to remain ok economically and expect to remain in business for the forseeable future. I have zero plans to leave right now.
Michael Apse
Oct 12,2021good recommends clearly explained
Steve Kneale
Oct 07,2021Goto energy have always provided great service when needed especially when my fixed tariff came to an end. Its so easy to enter your metre reads and the billing is clear and simple.
FSpence
Oct 07,2021Whenever I have called for support staff are always very friendly, reliable and helpful. Very customer focussed.
Mr Peter d'Aguilar
Oct 02,2021I switched to Goto Energy about nine months ago and, after some very poor customer service and incomprehensible alterations in monthly payments, have now abandoned ship and moved to EDF. I would not recommend using Goto Energy.
Kathy
Sep 27,2021Great customer service. Clarity provided on the changes.
Janice
Sep 25,2021On the whole I received clear and understandable facts and advice. The persons I spoke to were both very polite and helpful.
Chris Spradbery
Sep 24,2021As my fixed contract was coming to an end shortly I called the service desk to discuss renewal with an agent. On receipt of an updated quote, as the one initially sent to me was no longer available, I noticed that it did not agree with the MSE Energy Club Comparison site and asked the agent to explain the difference, which was material. After checking that the unit rates and estimated usage were the same and that the tariff name and version were the same he was still unable to explain the discrepancy in the estimated monthly direct debit rate! He was however most able, very polite and patient. However he was unable to resolve the issue but gave me sufficient information to enable me to make a decision in these very difficult and exceptional times.
Umesh Raichada
Sep 24,2021I received excellent service from the customer services team this is one of the reasons why I continue to recommend this company to my friends and family. In the current economic climate when lots of gas and electric companies are going bust it's good to know that we can rely on a company like this for good service. Thank you for a great service. Mr Umesh Raichada 23rd September 2021
Derek Noble
Sep 23,2021A very helpful and informative chat, with all questions answered well, thank you.
Owen Durbridge
Sep 23,2021Prompt reminder about end of contract. New tariff offered and accepted. Very smooth
A Aitken
Sep 23,2021Been with them for a few months. Not entirely happy with their policy of raising the monthly amount due in order to build up credit. This policy was not explained at the time of signing up. Not happy to think that the credit I have with them might disappear if they go under, and worryingly I can find no info on their business viability. Otherwise, I have sent readings immediately on receipt of email requests, and yesterday a meter reader turned up, so I feel it would help if they activated the smart meter already installed, or arrange a replacement. So all in all, sad to report, I am generally not entirely happy.
Ding dong
Sep 22,2021First class company, they work out the monthly payment well. I only hope I can get another good deal off them when my present contract runs out
Emma
Sep 21,2021Fantastic, easy to use and green!
James
Sep 20,2021During the year I have been with them, GoTo energy have been unfailingly helpful and efficient. Their on-line billing system is clear and works well. Of course the wholesale rates for gas have increased hugely this year, leading to a substantial increase in the tariff and in my monthly costs, but this is an industry-wide problem outside GoTo's control. Their people are well trained and well-informed and I've been happy to renew with them for a further year.
Robert Geoffrey Bell
Sep 20,2021Carolina was very knowledgeable and very helpful
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
http://www.goto.energy
customer
Feb 24,2022It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am very unhappy. I wish GOTO would come back, the best company