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Reviews 17
Bart
Apr 02,2019Avoid at all cost! Still waiting for my order after 2 weeks. Payment taken within hours, then no response to multiple emails or calls. Avoid at all costs, just not trustworthy. Worst experience I've had with any UK wine merchant and I've dealt with dozens over 25 years. Website has been taken down!
Carol Shearer
Jan 13,2019Still not received the wine I ordered on the 4th January 2019 said it would be 3 days ,I ordered direct with Hailsham Cellers . They don’t respond to emails , tweets , phone calls etc . £80 for two bottles of wine do not use this company 😡
Jeff hw
Jan 03,2019My order from winedirect has not turned up after 6 weeks, they do not answer telephone or email and appear to be acting fraudulently by taking orders and not delivering. In some cases charging twice! Beware of winedirect. Winedirect seem to be operated by Fermentation limited, I visit their registered office today and they have never heard on them! clearly my order will not be delivered so off to trading standards and city of london police. Hailsham Cellars hold the wine on behalf of winedirect as a warehouse facility Steve at Hailsham Cellars has been great in trying to fulfil my order as best they can and liaised with winedirect, he has been professional and managed to communicate and delivery the majority of my order in difficult circumstances. The experience of Hailsham cellars is very different from winedirect who are failing their clients. I would go direct to Hailsham cellars in the future as they are a trusted and dependable counterparty.
Ed
Dec 06,2018Do not order from them. They own Winedirect...a shell company. They take your Money and don't ship. Make excuses and promises...then silence. They are frauds...I am taking action against them.
bill hunt
Sep 06,2018After taking my money for an expensive order nearly three weeks ago they have delivered nothing |!! They say they it will appear in next few days and it doesnt, they then say they ll cal me back and they dont . I ve been forced to ask for a refund - lets see if I get that BEWARE
matthew bateman
Aug 30,2018Just recieved a delivery from Hailsham Cellars and Helen who took care of the order went above and beyond to get the Vino out for an event Well recomended Thank you Helen and your company
Clare Dingwall
Aug 16,2018Thank for supporting Polo for Heroes, great service and very drinkable product!
Clifford O’Farrell
Aug 10,2018wine and port was ordered, it arrived quickly after being ordered and the taste was fantastic. I would recommend them to everyone
Malcolm Dove
Aug 07,2018Excellent service. They are prepared to " go the extra mile ' to fulfil your orders. A pleasure to do business with, and would recommend to others.
Matthew Barlow
Jun 16,2018Excellent service, rang to check when convenient to deliver rather than send and leave to the fate of the couriers storage facility over the weekend..what great customer service in a world often lacking that .
Anderson Lucas
Jun 01,2018Great service, wonderful range of wines and fantastic & efficient delivery. Highly recomend
Rafael
Mar 30,2018Wine range is simply amazing! I’ve been ordering with them since 2010 and never was disappointed with service or delivery. Hailsham Cellar’s team is very friendly and gives precious advices to help choosing from the wide range of wines they offer from all over the world. Prices are also very reasonable when comparing with other suppliers in UK. Keep up the good work!
Alex G
Mar 25,2018Excellent customer service. My order arrived broken because of the carrier, they took care of it. I had my order the next day even though I live in France. Thank you again!
Jim McC
Mar 20,2018Hailsham Cellars is one of the UK’s finest independent wine shops. Their quality of service, their pricing, their product knowledge and overall “customer first” approach is simply the best there is. This company sets the benchmark for vale add and value for money. I cannot recommend them highly enough!!
Roo
Feb 26,2018Lovely service and great knowledge,recommended a really good fizz and competitive pricing from this independent wine shop.
R & H
Feb 16,2018Would recommend them to anyone , great selection of wines and people you can actually talk . Delivered on time !! Great customer services !!!
Caroline Robertson
May 09,2019Hailsham Wine Cellars has closed due to the fact that their lease has expired and I'm very sorry to see it go. There were tastings each month, a special, bumper one at Christmas and always excellent help and advice on hand. However, all is not lost - the outfit has moved to a large warehouse and has bought the online domain of "Wine Direct" so I can still shop online and get deliveries to my home in St Leonards on Sea and have access to brilliant wines, specially chosen.