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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Molly
Feb 19,2025Eleanor was super helpful in getting my order refunded and placing a new order
Camilla Lauridsen
Feb 11,2025Fantastic hot chocolate and great customer service team! Sophie was a fantastic help and great at communicating when Yodel decided they didn't want to deliver the parcel.
Anna Heywood
Feb 11,2025Sophie was very helpful when I contacted about broken teapot - quick response and communicated clearly and in a helpful manner. Another one had been ordered and my money was refunded so despite the initial disappointment my issue was swiftly resolved
James White
Feb 07,2025Expensive and ineffective delivery. Made an order 6 days (5 working days) ago. Cheapest delivery option is £5.95 for delivery 2-4 working days from order. 5 working days later products have not been dispatched. No response from customer service from messages over the past 2 days.
Nicola Salt
Feb 06,2025I ordered some hot chocolate and apple tea online (which is divine!), unfortunately upon delivery the hot chocolate had exploded in the box all over the other two products, it was everywhere! I sent an email to customer services, where Sarann promptly organised a replacement to be sent out. Customer service is spot on.
HJK
Feb 05,2025LOVE Whittards hot chocolates and did my first online order last week. Delivery time okay - ordered Friday, arrived the following Weds. One of the items arrived open so I contacted customer service and Sarann the customer service advisor was very helpful and has organised a replacement for me.
Matt
Feb 04,2025Products are lovely, staff in the shop I went to were pleasant. However, the business model of having to buy two or more at a time is awful. I don't drink chocolate that much and neither does the person I live with. So two would be wasted. Absolutely shocking business model.
Tracey
Feb 03,2025Excellent customer service. Used an item once and it developed an issue. I was offered a replacement or full refund straight away. I happily accepted the replacement Thank you
Isabella Cicciu
Jan 31,2025I have been in contact with Whittard this morning and immediately had to come and write a review about the outstanding service I received from your online advisor, Eleanor. I contacted the customer service team because there was an offer on today on your Instagram page which sadly I couldn't avail myself of due to the fact that the store had opened ahead of time (there was a queue outside that was blocking the road). I arrived at the stated time but was very disappointed to find that I had missed out by a matter of minutes. Enter Eleanor, who took it upon herself to contact the store manager for me and arrange for me to be able to claim my free hot chocolate! To say that she went above and beyond is an understatement - I was really just on the live chat to express my frustration and wasn't really expecting such a swift and kind resolution. Thank you, Eleanor for your wonderful service - I hope this is passed on to you personally and that you receive some recognition for a job well done. Thank you also to Gary in the Bath store who kindly allowed me to enjoy some of your delicious hot chocolate despite the fact that I had missed the offer initially. Happy national hot chocolate day!
Anunnaki
Jan 30,2025Recently I bought a 4 pack coffee gifts set from Costco but one of the ground coffee bags were severely damaged. So then I wrote to Whittard, just to tell them as a precaution (never thought I would be hearing from them) but the following morning one of their customer service advisors, Sarann, apologised and offered me a replacement for free and I couldn’t pass up an offer for free coffee! Overall experience with their customer service 10/10. Just how it should be. No hassle, no BS. Straight to the point.
A.S.
Jan 29,2025I had an issue with one of the loos tea I had bought, i contacted customer service and they provided me with a solution, very quickly and really helpful
Malene Rasmussen
Jan 29,2025I was in London in the summer and i visited the store, it was so professional og kind personale. I fell in love with thier blueberry tea, so much that I needed more. So I ordered the tea on the website. Unfortunately I didn't got the package, it got lost in Germany. I contacted costumer service and Sarann wrote back to me. So professional and kind person. We solved the problem and I will receive a new package 📦. Top recommended from here.
thea
Jan 27,2025thank you for quick response and helping me resolve my recent order. I will get my replacement in a few days time.
LSubha
Jan 24,2025The pistachio hot chocolate is incredible! We ordered some cookies as well: fantastic again. There was a small issue with one of our ordered glasses being shattered but customer support (Sarann) was very helpful and has promptly sent a replacement product. Overall, could not be happier with my customer experience.
Kathy
Jan 23,2025Sarann, thank you for your help in adding points to my rewards after I failed to login. Reply was very quick and efficient. Many thanks again
Vazquez
Jan 22,2025Unexpectedly the handle of the Pimlico teapot fell off (thankfully not from height). Though it had been over a year since my purchase, dealing with Sarann in the Customer Service team couldn't have been easier. Not only was the process of getting a replacement straightforward and without fuss, it was expedited to avoid any inconvenience. Great customer service - thank you Sarann.
StewC
Jan 20,2025I love Whittard’s teas. I like the new customer loyalty programme and the little taster bags you get in store. Also the in-house taster pots on the stove you sometimes see. I wish they’d not discontinued the monsoon malabar coffee bags though! My favourite is spiced chai tea - best blend I’ve tasted for our water. I’ve shopped here for years now, I try other tea shops out too everywhere we go, but Whittards plus one other (local, indy, single site) shop are the ones that can never be beat for me.
Deb Hume
Jan 18,2025Contacted customer service and Sarann helped me with my issue straight away. No problems. Received my lovely teapot today. Perfect customer service thank you. X
Michelle Clough Day
Jan 17,20255 star service when I needed a replacement. Thank you so much.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Mrs H
Feb 21,2025I ordered several Whittard gifts as an 80th birthday present. I qualified for free standard delivery which the website said would be between 2-4 working days. Delivery took a week to arrive and missed the birthday. I could see online that my order wasn't being dispatched and I tried to contact the company about it, to either get an explanation or cancel. The online chatbot didn't connect me to anyone. Nobody replied to my email. And the helpline went to answer machine. Incredibly poor customer service for a brand that used to be so sharp. When I eventually got through to the company, after the gift had missed the birthday and still hadn't been delivered, they offered to give me 10% back for my trouble, which amounted to about a fiver. I'd have preferred them to send something small to the recipient as an apology. I won't be ordering from them again. A shame because I use to rate this company.