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Reviews 212
Matt
Jun 11,2021I rented Audi A5 and had a great experience from beginning to the end. The staff are so kind and helpful and the condition of cars are really amazing! If you are looking for a 5 star car rental experience, this is the place!
Anthony Rankine
Jun 04,20215 Star Service. Amazing vehicle, great delivery & pick-up service. Competitively priced. Not all car hire firms are the same LOL
Amrou Dalloul
Jun 04,2021Very professional team & service. Cars always in immaculate condition
Natalie A
Apr 12,2021Efficient service. Used a few times now. Would recommend 👍
Jan
Apr 06,2021Rented a G63 AMG for a long weekend - the team had spec’d this brand new car to the absolute maximum with every option included from factory, including the best colour (matte black) in my opinion for this vehicle. This made the entire experience even more fun and worthwhile. The team is friendly and helpful at every step from the first enquiry through to returning the car, and they are more than happy to accommodate any request in between. They also respond instantly over the phone and by email which is hugely appreciated. I will be back soon to try out other options in their impressive line-up and would happily recommend them to anyone thinking of doing the same. 10/10.
RVC
Mar 27,2021My experience of Hertz Dream Collection was excellent from the first enquiry phone call to the delivery and collection, the DB11 was everything I had hoped it would be, very professional service, I would highly recommend Ian and his team and I look forward to hiring my next dream car.
Robert Jones
Feb 24,2021Great service - great cars. Very polite, professional and helpful.
Luca
Feb 12,2021Incredible customer service, everyone is very professional and extremely helpful. New and clean last model cars.
Shirley Gate
Dec 29,2020Collecting the car from Bayswater was straightforward, I have encountered the staff here for the last 3 christmases and they are all polite, friendly and professional. Returning the car to Marble Arch was problematic. The security man (a large, Eastern European man) was completely distracted by being on his phone. I parked at the top of the entrance for around 10 minutes, I hand gestured to him that I would like him to lift the barrier so I can return the vehicle. He ignored me. Eventually, I got out of the car and asked him how I return the car. He was rude, abrupt and shouted at me to move forward to the barrier. Somehow, this incident overshadowed the positive experience of hiring the vehicle. Hertz customers should not be subject to being ignored, shouted at and treated contemptuously by any member of your staff. Disappointing!
Ryan
Dec 16,2020Responded very quickly when I had an unfortunate accident (through no fault of my own). Replacement vehicle was promptly given. Cannot fault them.
Gavin Abery
Nov 09,2020Great cars, great service!
Vishal
Nov 02,2020Excellent customer service and experience!
Fiaz
Nov 02,2020Great cars, Great service.
Chris Nelson
Oct 28,2020Very efficient process and great car. Friendly staff
Philip Blackman
Oct 27,2020When you have just landed and had to fill in pages and pages on a Govt website with details about your visit to comply with COV19 safety the last thing you need is to be faced with more tedious forms to complete. Collection was easy, quick and all very professional. Great Job.
Julieta Maria Dos Santos Conce McDonnell
Oct 27,2020Due to the pandemic and the travel restrictions imposed in Wales, I had to swap car hire dates last minute. Sumit, at Hertz Dream Collection, saved the day and ensured the car was delivered and picked up without any hassle. Thank you.
Elson Gjana
Oct 20,2020Fantastic service best in London. Great collection of cars and even better employees very helpful. Thank you all at hertz
Matthew Bone
Oct 19,2020This was my first experience of the Hertz Dream Collection and it was a seamless experience from start to finish. From my first conversation with Sumit through to the return of the Maserati Levant we had hired, everything was first class. We thoroughly enjoyed our break and the car was a wonderful bonus. We will definitely use this service again. Thank you!
Ms Claire Kennedy
Oct 02,2020The team were a pleasure to work with. Both Ian and Summit were extremely flexible and friendly and so professional. They really knew our client base which helped the process run seamlessly - thank you
Poplar Place, W2 4AS, London, GB
http://www.hertzdreamcollection.co.uk
Dilwar
Jun 20,2021Ian and his team were great! Very professional and delivered 10/10 customer service. Deff will be revisitng