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Reviews 114
Jenni M
Oct 01,20137-14 days delivery, I don't think so!!! I only ordered a nest of tables, payment was taken at time of order and at 14 days I contacted the company. The communication and service is shocking. I wish I had seen these reviews before I used them but to be honest, I live in Edinburgh where the company is based so not quite sure how it was so difficult to get my goods to me or at the very least communicate and respond to emails. I could never get through on the the phone either. I started a dispute resolution with my credit card company and low and behold the goods arrived, still no response to my emails though. I did feel like not accepting the order (which comes from a company down south, go figure!!!) but by this point I just wanted my furniture!!!! I had taken everything else to charity months before! Tables (on sale), I must say, are beautiful but wherever you live it would be easier to collect yourself!
Dayna Wright
Aug 12,2013We saw a nice corner unit from hip, so we ordered it! When it was delivered, 5 weeks later it was damaged, so we waited 2 weeks for it to be collected. Then after another 4 weeks another one came, also damaged! We sent it straight back with the courier Furdeco and asked hip for a refund! After a hundred phone calls and many emails later, we still had no refund. Hip customer service is very poor, [name] and [name] are the people we spoke to and to be honest they just kept fobbing us off with every phone call we made! We eventually found out through our bank that they could get the refund for us, so we went through them to get our money back and had to fill in lots of forms and provide proof of our problems with Hip. Also the product description of our corner unit was wrong, and has still not been changed on there website! Never ever buy from this company!!!!!
P Bx
Jul 31,2013They made my life a misery trying to get a refund from this company who after taking my money for an item, they told me it was out of stock. This is a very underhand sneaky tactic. When I called them they gave me a different company name, so I think they trade under different companies.
leigh
Jun 15,2013Bought an item, cancelled it within their 7 day policy and now after 30 days i still have no refund even after several emails saying its been processed. Bank is now involved.
Shona Munro
May 29,2013I ordered from this company via a recommendation from a friend - I so wish I hadn't listened! I ordered a table and chair set, £222, my order was processed and I was told to expect delivery in 7-14 days. All good so far! Then 3 weeks later I chased it up, I was then told it would cost an extra £150 for delivery, at which point I cancelled my order. As many people here have stated I was told 7-10 days for a refund to be processed - which in my opinion is way too long but I gave them the benefit of doubt. It is now 14 days later, many many emails, far too many phone calls later and I have no refund. <private data removed> is hopeless and has lied about getting back to me soooo many times. I will be getting my credit card company involved tomorrow as I sense this is the only chance I have of getting my money back. Do not shop here, they will steal your money!!!
Sadie White
May 17,2013I would not advise you deal with this company unless you like giving money away you will not receive goods and you will not get your money back staff will lie to you every time you chase your refund I have has to get my bank involved they are dealing with the matter now .
Michelle Pal
Mar 21,2013There seem to be a lot of disgruntled people on this site. People have been waiting for refunds for various items .... Has anyone had a full refund so far? I recommend that you PASS THIS COMPANY BY they are out to get your money and the 'customer service' is just the same idiot on the main phone number. He also pretends to be 'another colleague' at times. PLEASE DON'T WASTE YOUR TIME HERE!
Benjamin Jiva-Dasa Norris
Mar 19,2013I ordered a table and chairs set a few weeks ago, only to be told the next day the item wasn't in stock. A full refund was promised, and yet it has never been delivered to my account. All emails have been ignored. I am giving them 48 hours before pursuing legal action, and of course am unable to recommend this company to anybody.
Roy
Mar 15,2013Placed an order and made a payment on 16/02/2013 for an item which is in stock online. Then rang up to chase the order but was told it is NOT in stock and checked online and still saying IN stock. Ok.....asked for a refund but was suggested that we can get another of the same which was £30 more...already paying £59 we decided to go ahead and make the purchase. Again that was paid for on 25/02/2013. Chased the order and WOW was told not in stock!!! again said IN stock online. Right we decided that a refund is what we need now. Was told it should take 7-10 days!!! Still waiting and again rang them again chasing the refund but was told the SAGE payment is not working!!! Funny how a company cannot refund £89 for products they do not have. PLEASE STAY CLEAR!!! No company should have an excuse why a payment cannot be refunded!!!
Emma Pavlou
Mar 02,2013STEER CLEAR OF THIS COMPANY - Ordered a chest of drawers and within less than 12 hours was informed item could not be supplied, completely unsuitable alternatives suggested (bedside tables). Cancelled order in less 24 hours. Advised that order had been cancelled and a refund would be issued and should be received within 7-10 working days. Over one month later despite letter of complaint and chasing several times refund still not received and/or confirmation that the refund payment has been success fully made. Find it completely unacceptable that any payment was taken for an item the company is unable to supply and that despite chasing, refund payment is still outstanding. Very poor.
Jackie Parker
Feb 28,2013Bought a bookcase from them for £30 cheaper than the next cheapest competitor. Seeing some of the bad reviews I was a bit nervous about buying through them, but decided at the price it was worth a go. And I'm so glad I gave them a chance! Can't believe I nearly paid 25% more for the item elsewhere! Delivery was estimated between 7-10 days. Within a couple of days of purchasing I had a call to arrange delivery for the 8th day, so within the estimated time. I was told it would arrive between 4-7pm which was very helpful, meant I could still have most of the day to myself. It arrived at 4:30, fantastic! The box to be fair looked like it had been in transit, some of the plastic ties had cut into the cardboard a little, but it didn't harm the contents at all, and to be honest it weighed a ton so I totally understand! Must've been hard for the courier to carry, he was breathless when it was delivered bless him! But the contents were perfect, exactly what I ordered, everything and all instructions included. I wouldn't hesitate to buy through them again, and I'd recommend them to everyone!
Susan Willson
Feb 21,2013really pleased with my ashford two drawer bookcase. easy to assemble. exactly as portrayed . customer service was good. delivery was between the times i was given. i would reccommend this company to friends,
Avril Rowbotham
Feb 16,2013Ordered a wardrobe and then a chest of drawers later, asked for them to be delivered together and they were. Excellent delivery men came on time, wiped their feet and put down a cloth as snowing, carried furniture upstairs. I would certainly use HIP again.
Peter Desouza
Feb 05,2013I ordered a wardrobe for my flat, after paying I was told that they didn't have it in stock anymore (note this wasn't mentioned at the point of sale) but they would have it in a 6 weeks so I could wait or get another version which was more expensive. I asked for a refund - they said they would but it takes 7-10 days....strange when it's a simple bacs payment. Still haven't received the refund despit it being 3 weeks later and having sent them emails. Terrible customer service
Kate
Jan 17,2013We wanted to order three pieces of furniture and I phoned for advice on whether they matched etc - customer service was brilliant and so attentive. A few phones calls from them and I was more than happy to proceed with the order which was delivery very prompty and now we are so pleased with our new look lounge.
Thomas Wright
Jan 11,2013Found Jual Curved Hi-Fi unit here £40 less than anywhere else (£158 including delivery). This was £199 everywhere else I looked plus they charged for delivery on top. The delivery wad by DPD with 1 hour timed-delivery slot confirmed by e-mail which was excellent. Very pleased with the unit and service.
Barrie Griggs
Dec 19,2012Bought a sofabed back in February, within wks part of the seat sank. I've spent about 8 months and roughly £80 in phone calls trying to get it sorted, they always promise to call you back but never do. Watch out for the 'its being delt with by their warehouse' comment, I think this is their catchphrase! The last I heard was its now Discontinued. They have told me a courier will come to take it, and I will be receiving a phone call to organise. That was 3 wks ago, still nothing! PLEASE DO NOT ORDER FROM THIS COMPANY, they are happy to take your money but obviously have little respect for their customers! I bought 2 of these sofas for the same room, I need another one now which will now look different to the other. If this was sorted properly in the 1st place I wouldn't have this problem! Calling trading standards tomorrow, let them deal with it!
Ellen Maxwell
Dec 13,2012I ordered this bed as it said delivery would be in 5-7 days, but it ended up taking 3 weeks. I'd been let down by a previous company so kept asking for confirmation that the bed actually existed and had been dispatched. All I got was 'the courier will contact you'. 2 weeks later I had to end up calling the courier myself - and they said they'd only just recieved the bed... The bed is great though - just don't expect it to be delivered quickly.
Sam Kilpatrick
Dec 05,2012The first time I ordered form Hip Furniture I was very impressed with the customer service and with the speed and quality of the products I ordered. However, I have just ordered for a second time and am no longer so impressed. I ordered a 3 drawer and a 4 drawer chest of drawers. Both products arrived damaged and had obviously been dropped or had something dropped onto them. Hip were excellent with their customer service and replaced the faulty bits even though it was sometime since I had received them that I unpackaged and found the fault. Once assembled though the drawers were of poor quality. The runners on the smaller one were too big and meant that one of the drawers did not open properly. The larger chest of drawers had dents on it. The drawers didn't fit together properly. Not at all happy with the finished furniture I'm afraid.
111 George Street, EH2 4JN, Edinburgh, GB
http://hip-furniture.co.uk
Helen Ellis
Oct 13,2013They will take your money, tell you the product is out of stock, then fail to deliver a refund despite numerous calls and emails. Tomorrow I'm starting a dispute for the transaction with my bank, and have let a couple of consumer watchdogs know given the huge amount of reviews online saying the same things.