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Reviews 256
CDwilliams
Mar 10,2022Delivery was longer than stated on purchase, then given 24hrs notice. Within a week realised issues with the sofa, sent many emails, month later a sofa specialist checked it, said it needs repairs, it's a new sofa.... When I said no happy to have a new sofa repaired, would like a refund was told if I don't accept repair they will do nothing else. I'm contacting consumer rights, trading standards to get advice. Reply. Have Cooperated, but months later waiting for repairs on an apparently new sofa, we are having to go down the legal route. WARNING TO FUTURE CUSTOMERS. cheap poorly made furniture, terrible customer service, and expect a long fight to get a resolution.
Wendy
Mar 10,2022The Home Sofa Company were brilliant. The order was ready within a week leading up to Christmas. They kept the sofa on hold until I was ready. The replied to my emails quickly and even contacted me first.
Adam
Mar 10,2022Highly recommend, delivered on time, great price and delivery guy was extremely helpful. Thanks everyone.
Mr Zulfikar Ali
Mar 10,2022Excellent service, sofa exactly same when delivered. Even brought into my flat and packing taken off. Sofa is high quality no issues at all. I would 100% recommend.
Mrs McDonagh
Mar 10,2022Awful sofa, hard, uncomfortable, absolutely horrible. After emailing back& forth & being offered another sofa - I Would not recommend, why would I want another sofa when the one I wanted is horrific?! Awful, rude staff & the delivery men didn't even speak to me! Just dumped & ran! Unprofessional horrible company. Tried to take advantage of the no hassel returns policy...trust me, it was a hassel & I couldn't return it! Don't waste your money.
Jay moore
Mar 09,2022Hi bought sofa still waiting for repair not replacement asked for replacement said need to repair waited.for parts to turned up wrong parts turned up could not repair said didn't want repair done as dragging on 10 weeks later still not repaired dragging on and communication has stopped had to keep emailing them
Samantha Senior
Mar 09,2022Excellent service and really nice sofa
Animal Lover
Mar 09,2022The staff were very helpful when I changed my order and I received a refund. (The original error was my mistake). Settee us good value for money and comfy
Mrs Ewa Gerlach
Mar 09,2022Everything was perfect Great product and service Brilliant company Sofa looks like on the pictures and is so comfortable Delivery service was great 👍🏻
Joanne Cole
Mar 09,2022So I bought a £3000 sofa from dfs that I waited 3 months for. It came and it was awful so after 8 weeks I decided I needed to replace it. Found this site online and honestly thought it was too good to be true. I ordered the bishop sofa with footstools and only waited 2 weeks for it to be delivered. Kept up to date whilst waiting and the lads who delivered it were brilliant.absolutely stunning sofa . If anyone is reading this thinking it’s a fake review or something it really isn’t and I’d recommend these to anyone .
Imran
Mar 09,2022Awesome Online Buy Best pricing online, great communication, speedy and careful delivery, good quality item
Dawn Walstead
Mar 09,2022Very good service ordered twice a corner sofa then armchair back in January no issues on both orders, don’t really order online but the prices where better then the extortionate showrooms i had visited with my husband for the exact same sofa. I ordered the Windsor collection the sofa itself it absolutely comfortable, very strong and well built. The company themselves kept in contact from order to delivery as they should do. Thanks
N/A
Mar 08,2022Customer service team are shocking. Every time I was on the phone they would tell me a different story/excuse of why my couch was late being delivered. Someone from the team shouted at me on the phone and hung up on me when o explained I was frustrated that I was promise a call back and no one got back to me or answered the phone from 4pm when the company closes at 5. Delivery times are all over the place and o don’t think the team communicate with each other. Couch itself seems ok, a lot smaller than seems online.
George R
Mar 05,2022Got my sofa delivered in 10 days exactly what i needed fantastic quality will be ordering again
My Work shop
Mar 04,2022The service has been amazing from the minute I made my order! Mo in costumer services is so so helpful, and the delivery men delivering my sofa were fantastic!! Thank you sofa club for my beautiful sofa’s, I can’t recommend this company highly enough!!
Alison Tullett
Mar 01,2022The sofa is just what we hoped for, and the service was excellent. We received emails and phone calls to check/confirm the time and the sofa arrived in that time frame. Would definitely recommend.
Jake
Feb 19,2022Brought a lovely sofa for a great price. Quick delivery and the delivery men were very friendly. I couldn’t bring myself to spend 1000s on a sofa, so i am very happy with this purchase.
Robert Lyon
Feb 16,2022Very nice sofa thank you, i bought the Chesterfield red leather 3 seater considering purchasing the 2 seater soon. I normally don't write reviews but this company deserves a 5 star review. They kept me in the lead and well informed every time i rang up about my order and their customer service is excellent the whole team went over and beyond to reassure me. Highly recommended guys thank you.
Carol H
Feb 16,2022Nice sofa good customer service delivery was prompt and exactly what i needed. Will use again
24-26 Regent Place, Izabella House, B1 3NJ, Birmingham, GB
http://homesofacompany.co.uk
Mrs childs
Mar 10,2022Lovely sofa!! Received my delivery today and I am so happy with my sofa! Very fast delivery compared to dfs and the same sofa. Would definitely recommend. Lovely lady at customer service explained and ordered over the phone.