iSmash
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iSmash specialises in the express repairs of smartphones, tablets & computers.
We now have 27 conveniently located stores throughout London and Greater London, plus in Kent, Essex, Sheffield, Manchester and Bristol, Leeds, Brighton and Guildford - with more new stores nationwide coming soon.
We offer a quick and easy online booking for store appointments. Our repairs are covered by a warranty.
With over 500,000 happy customers, come to iSmash when your device needs some TLC.
Reviews 771
Nats Forrest
Feb 17,2025Ismash Leeds, very impressed and will use again in the future. Lowest price around and my samsung s23 ultra screen fixed within 3 hours. Thank you.
Yaakov
Feb 16,2025I personally had bad experiance with them, they changed my screen 3 times and they were faulty each and everyone, so they issued me a refund to w wrong card in error, and it came up on my account that it's a unlinked account and wont be credit however they said i have to wait now 10 working days until they can issue it again and then wait another 3-5 working days what means basically 1 full month out of pocket with lots of chasing. Not happy with their service.
Bricklaying subby
Feb 16,2025Ismash Bristol Broad Mead= if I could leave 0 stars , I would. Terrible service by the two men running the shop. On a Saturday with a time arranged repair to replace a Google phone battery, they changed the appointment time 3 times and told me it would take 2 hours. Fair enough, but they actually took nearly 6 hours. The repair was only undertaken while there was no customers in the actual shop , as the repairman also works at the till. I was told I can't have a receipt, and only have a 90 day warranty on the repair. But without a receipt, I don't have any confidence they will entertain a verbal warranty. Avoid this shitshow of a business at all costs. Trust me........... GO ELSEWHERE. Add in the cost of having to pay the £9.00 low emissions zone and the parking costs of £3.00 per hour at Cabot Circus
Nicola Venter
Feb 15,2025I purchased a screen protector, and upon closer inspection at home, I discovered a hairline crack in it. Due to the distance I live from the store (an hour away), I was only able to return a week later. When I explained the situation to the staff member at the counter, he responded in a very rude manner and dismissed my concern, stating it was not his problem and that I could not prove the crack occurred in-store. I would have purchased a new one but it was the manner he spoke to us. I will never purchase from iSmash again.
Consumer
Feb 15,2025Went to the one in Meadowhall as my charging port wasn’t working. The guy cleaned it all out for me and said it’s one the house. Great staff and service.
Ian D
Feb 15,2025Excellent service (Canary Wharf). Looked after by Shaikho (Head Tech). Issue was very quickly resolved and device now functioning perfectly. Recommended!
Mark Broughton
Feb 14,2025I called this company on the 25th January and got some useful information about what i needed to do. So I booked an appointment online and got one for the same day. Managed to get my phone in the shop, and collected it fixed and brand new before they closed. Amazing guys in there. Great service.
Luca Cesarano
Feb 14,2025In Oxford Circus, they changed the battery of my Samsung S22. They did it fast, and I can definitely see the improvement. Well done!
Tom Wilson
Feb 14,2025Went in for my charging port to be fixed. The staff gave my original port a good clean and there was some dust stuck in there which they cleaned with their specialist tools which fixed it. They didn’t charge me for it and were keen to make sure it was fixed before I left the shop.
Katarina Yianni
Feb 14,2025Incredible service was done very quickly, the staff were very kind and polite and very well priced some other places was charging double for a new iphone screen. Will definitely recommend to friends and family and will return if ever needed.
claudia keston
Feb 14,2025I bought a phone from them And am delighted with it Had great help from the gentleman I told him I wasn’t tech minded So he transferred all my data from old phone to new I certainly would recommend them
Mike
Feb 13,2025I went to the St Pancras, London branch, with a query as to what could be causing a problem that I had with my Pixel 9 pro. I was served by an assistant wearing a badge that said 'Advanced Technician'. He was abrupt, and dismissive of my problem. He said certain things which I knew could not be correct, all the time seeming as if he wanted to get rid of me as fast as possible. It is for his lack of good customer service that I have given only a two star rating. Eventually he did suggest a possible cause. And although he didn't explain how to solve it, I was able to use what he said to cure the problem on my phone.
Mehdi Kaddour
Feb 13,2025Very nice service and good professional advice from Shaikhoh at iSmash Canary Wharf. Thanks for your help
Christine
Feb 12,2025It was very important that I get my pixel4a replacement battery for upcoming hospital appointments. I smash at Guildford were great and very efficient.
Chris Rider
Feb 12,2025Excellent service for a replacement battery for my iPhone 12 Pro other than I wasn’t advised prior to installation that the battery would show up as an unverified Apple product. This then means the battery health and other features are disabled thus significantly devaluing any trade in value as most trade ins require a minimum battery health of 80%. Therefore, my phone worth circa £250 trade in value with my old battery showing 79% is now of worth considerably less as despite the battery being new, the phone cannot verify the battery health any longer. Great if you want to keep the phone but terrible if you wanted to trade the phone in with an improved battery health.
dadges
Feb 12,2025Great job from Georgian in Nottingham. Courteous and efficient throughout. No quibbles repair under warranty
Don Swan
Feb 11,2025Good service in the Nottingham store. My Pixel phone's battery life has been restored to the level it was before the latest, awful update.
Skipper
Feb 11,2025I don't leave many 5* reviews but this company was doing everything right in my books. Booked an appointment for a new battery dropped the mobile in had a coffee in M & S when back job done. I wont hesitate to recommend them to other people looking for efficient service at affordable prices. Thank you.
Eleanor June Cumming
Feb 11,20253 times I have been to Cribbs Causeway for an appointment and nobody turns up so far I have wasted over £35 worth of petrol and waiting for a full explanation from I,Smash so far the worst company I have ever dealt with. I am waiting for a battery replacement for my Google phone but it appears when I check on line they don't have any. Totally waste of my time and money.
G28, The Lightbox, 111 Power Rd, Chiswick (Head Office), W4 5PY, London, GB
https://www.ismash.com
D B Parsons
Feb 17,2025I have been going to iSmash for a number of years and I am fully satisfied with the staff's excellent service. I have even bought a used phone off them with no problems