iSmash
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iSmash specialises in the express repairs of smartphones, tablets & computers.
We now have 27 conveniently located stores throughout London and Greater London, plus in Kent, Essex, Sheffield, Manchester and Bristol, Leeds, Brighton and Guildford - with more new stores nationwide coming soon.
We offer a quick and easy online booking for store appointments. Our repairs are covered by a warranty.
With over 500,000 happy customers, come to iSmash when your device needs some TLC.
Reviews 771
J.
Sep 20,2024Shoreditch. Apple £450. Smash £20 port clean.
Abhinash Palai
Sep 20,2024A Disheartening Experience at iSmash Today, what should have been a routine visit to iSmash in Churchill Square became a deeply unsettling encounter that left me questioning my place in this community. Three months ago, I entrusted this shop with my phone, paying £200 for a screen replacement that came with a warranty. When the screen malfunctioned again, I returned, hopeful for a swift resolution. Instead, I was met with assumptions and dismissals that cut deeper than any cracked screen ever could. The staff member barely glanced at my device before declaring it water-damaged, a conclusion seemingly based more on my appearance than any evidence. Without asking, he assumed I was a delivery driver - an assumption that felt rooted in harmful stereotypes about people who look like me. As I tried to explain my situation, I was met with thinly veiled disdain. Comments about my choice of phone brand felt less like tech advice and more like judgment on my worth as a customer. The warranty I had relied on evaporated before my eyes, along with my trust in this establishment. The inconsistencies were glaring. A 4-hour repair estimate morphed into days once I reluctantly agreed to pay. It felt less like a service delay and more like a desire to see me leave. I left the store feeling small, my problem unsolved and my dignity bruised. This experience was more than poor customer service - it was a stark reminder of the subtle yet pervasive biases that can taint even the most mundane interactions. To the management of iSmash: Your staff's actions today didn't just lose you a customer; they chipped away at the sense of belonging every person deserves in their community. I urge you to reflect on the impact your service can have and to strive for a standard that truly welcomes all. To fellow consumers, especially those from minority backgrounds: Be aware, be prepared, and know that your experience matters. We deserve respect, regardless of our appearance or the devices we carry. This ordeal has left me questioning: In a diverse city like Brighton, how many others have silently endured similar treatment? It's time for these hidden stories to come to light, and for businesses to recognize the profound impact of their actions on the people they serve.
John Malone
Sep 20,2024Quickly sorted and phone screen fixed, lot happier now 😃
Fraser Walters
Sep 18,2024Took my iPhone in for a new battery, booked a slot but arrived nearly two hours early. Repair took thirty minutes, got it back an hour and half before it was booked in! Brilliant! And I got a £10 off voucher to boot!
Seth Navabi
Sep 17,2024While I appreciate the screen replacement he upsold me a screen protector and completely botched the installation. Marked down accordingly.
LF
Sep 15,2024Super fast turnaround and fabulous result. iPad screen was completely smashed and now it’s like new. So good. Definitely recommend. 👍🤩
Joel Brizman
Sep 14,2024Excellent experience in iSmash in Canary Wharf: The Manager Naeem was courteous, knowledgeable and very helpful... Thank you
Mark Stallard
Sep 13,2024London Bridge last Saturday ie 7 September , staff were brilliant
Ihtisyam
Sep 13,2024Had my phone’s back glass fix in an hour. Staff was super friendly. I have nothing to complaint so far. Definitely will recommend to my friends!
i i
Sep 13,2024I’ve had an ongoing frustrating experience with iSmash Meadowhall regarding the repair of my iPhone 14 Pro Max. After a faulty screen replacement by their team, they promised to reinstall the original screen within 5-7 business days. It’s now been over a month, and despite repeated attempts to get an update, there has been no communication or resolution. The lack of professionalism, poor customer service, and excessive delay have been incredibly disappointing. My issue is still unresolved, and I would not recommend their services to anyone based on this experience.
C Hobbs
Sep 11,2024Martha was superb! So helpful and really went the extra mile on both my phone repairs and my visits and phone calls. She is an asset to the company and very knowledgeable. No other repair shop comes close and I’ve tried a few!
Ms Jayne Elizabeth Braiden
Sep 11,2024Excellent service I needed a new battery, both the young men were so polite and professional, and patient with my lack of tech, definitely recommend xx
AOP
Sep 10,2024Avoid like the plague. Took phone in for repair, came out worse then what it went in as. Unusable now. Screen flickers, switches off randomly every 2seconds, and phone switches off completely. Emails go unanswered. Customer service on website goes unanswered. Captcha codes on website don't work so can't log any complaints. No phone number to call conveniently
Joshua
Sep 10,2024Manger is a bit to touchy don’t go here terrible company (Bristol) don’t use
.Julies
Sep 09,2024Had appointment here today 9/9/24 The man was very knowledgeable and helpful and all though our ipad could not be fixed he informed us what had gone wrong and actually showed us the problem..excellent service would highly recommend iSmash and any problems in the future with my tech I will take it straight there...Thank you 😀
James
Sep 08,2024Good quality repair but refused to honour price match guarantee as the price offered by EE online was too low?
Rebecca Jones
Sep 08,2024Took my iPad for repair, they said it as unrepairable, took my details from the iPad and tried committing fraud by requesting money from people through my emails. Reported to ismash complaints and they couldn’t care less. Avoid these scammers Currently being looked into by action fraud
Lee Morgan
Sep 08,2024I took initially my phone in for investigation but staff informed me that as phone was still under warranty they could do repair in-house, while I waited. This was excellent news as I feared having to send away and be without it for a period. I couldn't be more pleased with the speed of service.
Paul
Sep 07,2024Great customer service at iSmash Eldon Square, Newcastle, from Sam and Yassin. Replaced screen in iPad Pro (2018), when it wasn’t economical to have Apple do it. 47% cheaper than Apple, although obviously not a genuine Apple screen I can’t tell any difference. Prompt service and excellent communication. Much appreciated.
G28, The Lightbox, 111 Power Rd, Chiswick (Head Office), W4 5PY, London, GB
https://www.ismash.com
Bill
Sep 21,2024Took my phone to iSmash, Leicester Highcross as I had a charging issue. Karan dealt with my problem promptly and efficiently and saved me the cost of a new charging port. Highly recommended and thank you Karan