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LabJack produces Low Cost USB/Ethernet/WiFi based measurement and automation devices providing PCs with analog inputs/outputs, digital inputs/outputs, and more.
Reviews 97
Marlon Galad
Mar 09,2023I like their technical support, I can just chat with them during the available chat time and they will respond to you immediately.
Gary Blank
Mar 09,2023My package was lost in shipping. They sent me a new shipment. Greeat customer service. So now if it shows up, I'll just send it back with a premade label. That is great I can keep moving on my tight time line.
Frank Matute
Feb 24,2023I have not idea how many email support@LabJack receives every day, but all that I know is that they always reply within few minutes.
Haldun Tezel
Feb 23,2023We have been a customer of Labjack for number of years now. Our startup company owns 3 T7 pros in addition to numerous add ons (LJTicks), Mux80 etc. In my opinion LabJack’s customer support is top notch. As with the latest purchase once again LabJack was prompt and as usual the service was very professional.
Nicholas
Feb 23,2023I used the T4. It was quick to set up for my project involving a strain gauge. When I needed assistance, Oren and Soloman were prompt to respond and only too supportive. Thank you both!
Alan Goldwater
Feb 22,2023The LJtick-R device doesn't give stable enough data for my application (measuring R around 25 ohms). I received a call from tech support that confirmed the device will not work well to measure such lo resistance. So I built my own interface for the measurement, which is working better.
Stefan Nadolski
Jan 30,2023The T8 is not ready for release to the market The Good: We were given a reasonable option to return multiple T7s (that were bought after the refund period) should a newly purchased T8 be able to replace them (thanks to channel isolation etc.) The Bad: After spending significant time trying to get simple rotary encoders to work with the T8 unit, we were advised that this function is not yet available. Note: the same rotary encoders work fine with T7s. We had a range of other issues associated with getting the streaming function to work. Suggestion: Be upfront about the limitations of the T8 unit. It would've saved us serious $ and time for coding, trialling and avoided hits to our prototyping timeline (e.g. timeline for constructing a control cabinet to adopt either multiple T7s or one T8)... My team had a lot of respect for LJ DAQs, as a no BS robust piece of tech supported by responsive experts.... This experience has had a very negative impact on our product development and LJ's rep within our team at least.
Leslie Green
Jan 26,2023Review of U3-HV. The physical connector interface (screw terminals) is very convenient. I set this up for lab testing using LabJack Python. Mine is a very simple application: read an analog input, test the value, and signal if that value changes. A single test runs for 50 hours, so a reliable device is required. I found the Python program crashed randomly with “Got a zero length packet” when reading an input from a circuit powered from the U3 itself. I had to invest significant time to realise this was a systematic problem with the U3 interface itself. It throws exceptions which you have to catch then discard. Labjack tech support didn’t give an example exception handler or report back as to whether other units have the same problem (despite me sending them test code to do so). // Update: A third support person did use the code, and reported no error. Connecting up a single output to the system under test increased the exception count to hundreds during the course of any test run. I had to opto isolate the output to reduce the common mode digital noise on the interface, thereby reducing the exception count down to a level around 100. Basically I was having to do a lot of work to make the device function properly. Given that I have 25 years experience as a designer of “big box” acquisition systems, I am disappointed with this device. // Update: it works fine IF and ONLY IF you use an exception handler to throw away the null-packet errors. // Update: I had some useful interaction with a third support engineer, so I have upgraded the review from 3 to 4 stars. My new conclusion is that the driver software is "hyper vigilant". It arguably shouldn't report the null packet errors. You absolutely need an exception handler (for 'self-created' problems) and then the device is fine. They have said they will update the examples which is a GOOD RESULT for future customers.
Brennan
Dec 09,2022The ordering process went smoothly. I made a mistake in my order. A LabJack team member called to point out my mistake. We corrected my order and saved me money. Also, the Tech Explorations courses are very well done and helpful in learning the technology.
George Mazevski
Dec 08,2022After learning that LabJack has decided to discontinue products that we had integrated into our platform many years ago, I contacted customer service to find out if we could obtain a quantity price discount due to the additional costs that we will now incur by having to build a new solution. Not only did LabJack customer support decline to provide any help or assistance, the response that I received was that we were "fortunate" that LabJack didn't raise their prices on the discontinued items by 40%! After being a LabJack customer for almost 15 years, I am extremely disappointed in their lack of interest in supporting their long-term customers. It is time for us to search for other options.
Pedro Mendez
Nov 18,2022Their communication and service are outstanding. They have a quick turnaround time and are extremely professional. Great company to work with! I highly recommend them!
Fred S
Oct 06,2022I am using the U3; this is my first LabJack product. This is an excellent product; everything worked as advertised. The support is the best I have had from a company in a long time. I highly recommend this product to anyone, and working with LabJack has been a pleasure.
Dimitri Savvaidis
Sep 20,2022Great support and sales team. Shipped everything based on our agreed timeline. Followed up on delivery. Excellent versatility, and probably best value for money DAQ in the market!
Corey Trujillo
Aug 30,2022The support team at LabJack is always quick to answer my questions and incredibly helpful! I highly recommend using LabJack products and using their support team to build your product.
Arby
Aug 27,2022Just got an update that my product may or may not be delivered this week, or next week, but the shipment might be short..? Update: LabJack was quick to reply. Supply chain issues continue to plague manufacturers and customers alike. Thank you for the update 👍
rich.maddox
Aug 13,2022First time Labjack user. The first datalogging project involved using the SD card to log temperature/voltage data. At first documentation was a bit confusing regarding how to access the SD card. Customer support was able to get me the SD card utility to read out the logged data which was helpful. The lua scripting language was easy to get voltage/temperature logging implemented. Noticed that there is an intermittent "hardware" failure indicated when the unit is connected to Kipling. The docs indicated that there is an ADC test performed when the unit is powered up. It seems half the time this error is reported so not sure if this is a real problem or not. Will need to log some real data to see how the unit performs.
ROBERT
Jun 18,2022It would be useful if a "startup" instruction sheet were included with the I/O modules rather than having to go to the website.
Rocket Team
Jun 16,2022We have been using LabJack products for over 3 years now at our hybrid rocket engine testing facility. We use the LabJack T7 which is a combination of powerful hardware and easy to use software that has become indispensable. The LabJack website has easy to follow guides and information on just about everything that we have wanted to do. Additionally, when that isn't enough, the LabJack support team is always helpful and quick to respond.
UVic Rocketry
Mar 28,2022The University of Victoria Rocketry team currently uses a LabJack U6-Pro with LabVIEW for data collection on our hybrid rocket engine test stand. Reading pressure transducers, load cells, and thermocouples is dead simple with the integrated amplifiers on the U6 and the included software tools/libraries had us measuring in no time. The support team directed towards components that suited our needs and has continued to provide quick and knowledgeable feedback.
6900 W. Jefferson Ave Suite 110, 80235, Lakewood, US
http://labjack.com
Dag Brænd
Mar 14,2023Ordered Labjack T7 online from USA. Goods were received in Norway 3 days later. No problems. Know the equipment from previous projects. Will be used in automated PCBA test stations. All good.