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Sales, Lettings and Management in and around Dartford
Reviews 269
Char
Aug 16,2024I had an extremely disappointing experience with Land Estates Dartford. Everything seemed fine when communication was over the phone and via email – the property was secured. However, when I visited the office in person, the atmosphere changed. The staff, who had previously been accommodating, appeared shocked when they met me in person, seemingly taken aback that I was Black, having assumed otherwise due to my "English-sounding" voice on the phone. The agent I had been dealing with became visibly uncomfortable and quickly fetched his manager, Kim. I was then taken into a private office and subjected to an interrogation about my personal details, as if it were a job interview, despite having already been pre-approved and asked to pay a holding deposit prior to this visit. After this grilling session, I was told the property would be mine and that they would call me – but no call ever came. When I followed up, I was repeatedly told Kim was unavailable due to meetings, even though I could see her at the office during one of my visits. Eventually, I was told she had sent an email, which I hadn’t received until I pushed for it. It was evident that once they saw my ethnicity, they decided to withdraw the offer. To make matters worse, they didn’t relay the full extent of my offer to the landlord and instead told him a lie that my rent couldn’t be guaranteed, which is absolutely false and can be proven. In a time when communities should be working together and promoting unity, this company’s behavior has exposed deep-seated, systematic racism. They not only lied to me but also misled the landlord to suit their discriminatory agenda. This kind of treatment is unacceptable, and I would strongly advise others to avoid dealing with them.
ABS
Aug 12,2024Good, professional service in getting our flat re-let.
Mrs Marwood
May 03,2024Land Estates have managed my properties for over 10 years I wouldn’t use anyone else.
Michael
Apr 30,2024They are very helpful to us. They guide us all through out the process. Thumbs up ! Appreciate your help !
justify Afful
Jan 20,2024Smooth experience. Welcoming staff
Sian
Jan 10,2024Have been renting for 20 years and have never experienced such disregard, greed and extremely rude service. Don’t let the pitiful attempt of decorated office to fool you into a high market agent. I can only comment on rental not sales. Maintenance repairs are not dealt with sufficiently, if at all in some situations. Agents attempted to withhold deposit- thankfully this was resolved only due to deposit protection scheme and fully returned. Thankfully law changed now regarding fees as they were extortionate. Landlord was great which was a shame as it often felt there was discrepancies between what was being communicated from agents. Might be if a buyer but once tenant has signed dotted line the friendly false approach soon withers and are only seen as profit pay check even in unforeseen sad life experiences. My advice to tenants would be keep everything in writing, hang up if they phone you from withheld number, keep all evidence. I have never had to dispute a return of deposit with other agents I’ve rented from and thankfully they won’t be able to unlawfully keep my money all thanks to deposit protection- I know I’m not the first tenant they have tried to do this too.
Adedoyin Olofin
Dec 19,2023Very Good & Effective
Elizabeth Panel-Coates
Sep 16,2023From the start the team at Land Estates have been excellent from Jade and Charlene on reception, to Zoe, Kim and Lewis…everyone politely answers every little question with professionalism and efficiency. They do what they say they will and seem as committed to getting the right tenants for the property and neighbourhood. Thanks 🙏🏼
FWI Kiddell
Sep 06,2023Excellent service. Very prompt and courteous.
Customer
Aug 04,2023Your agents are very rude
Gabriel B
Jan 23,2023The Land Estate is an amazing agency. I’ m saying that because recently I bought a property and theoretically we weren’t a client but Mr Powell and especially Ms Harris were professional towards us. They we’re replying very fast to our email when questions were raised and always keeping in touch with us and not because of we were buying a flat just because they care, which is very hard to find someone like this which doesn’t know you but trying to help you in getting everything done properly. I can say for sure that, if we ever need an estate agent, we would like to have them as we now know that Ms Harris will go extra mile for their clients and gets the job done.
Paul Atia Adombila
Jan 08,2023I had a viewing and was told everything is ok in the room.I made payment and signed my tenancy agreement and was given a key to the room only to arrive in a room that has no electricity and heaters are not working.Your company immediately told me you don't deal with maintenance!! Ok I contacted the landlord and it took 24hours to have electricity supply but almost 48hours now and I am freezing in a cold room.
jaison jolly
Jan 04,2023To be honest, the company is doing well & fast...
Neelaveny Thayaparan
Oct 03,2022I first encountered Land Estates through Zoopla when I was looking for rentals within Dartford area and was granted a direct appointment for viewing on 10th of May 2022. Later, I was informed of my successful bidding on property 68, Station Road, DA1 3QG and was emailed a tenancy agreement for commencement date of 23rd May 2022. I even provided a guarantor as requested and completed an online application to register my guarantor details with a link that they provided. The agency demanded a holding fee of GBP334.61 upfront to reserve the property which I had transferred from my account accordingly. However, on 20th June I received email notification by the agency that the tenancy agreement has been cancelled as property had been supposedly withdrawn by the landlord. As an alternative option, the agency then arranged for a second property to be viewed which met my approval and I agreed verbally to proceed. A few days later, I called the agency and was told that they had agreed upon a tenancy agreement with another applicant for the second property which they had committed to me. I have decided NOT to proceed with Land Estates for further viewings and requested a full refund of my holding deposit but to date, they have not responded to my numerous phone calls and ignored my email requests. Today, Monday 3rd October 2022 I sent another email follow-up and received a reply stating that the fees are forfeited as the guarantor I had provided did not qualify in terms of the required earning capacity. The email quoted their so-called rights under the Tenant Fee Act 2019 to keep the holding deposit. I took the initiative to research this Act and to my surprise the Tenant Fees Act 2019 states: "The Tenant Fees Act bans most letting fees and caps tenancy deposits paid by tenants in the private rented sector in England. The ban on tenant fees applies to new or renewed tenancy agreements signed on or after 1 June 2019. The government guidance on the Act for tenants, landlords and letting agents helps explain how this legislation affects them. You might also find the ‘How to Rent’ and ‘How to Let’ guides useful. The aim of the Act is to reduce the costs that tenants can face at the outset, and throughout, a tenancy. Tenants will be able to see, at a glance, what a given property will cost them in the advertised rent with no hidden costs. The party that contracts the service – the landlord – will be responsible for paying for that service, helping ensure the fees charged reflect the real economic value of the services provided and sharpen letting agents’ incentive to compete for landlords’ business. Local enforcement authorities have primary responsibility for enforcing this legislation. The Tenant Fees Act created an independent lead enforcement authority to provide advice and information to local authorities on the Act. Bristol city council has been appointed as the lead enforcement authority for lettings. From 1 June 2019, the only payments that landlords or letting agents can charge to tenants in relation to new contracts are: - rent - a refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above - a refundable holding deposit (to reserve a property) capped at no more than 1 week’s rent payments associated with early termination of the tenancy, when requested by the tenant - payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy - payments in respect of utilities, communication services, TV licence and Council Tax - a default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement" As you can clearly see holding deposit is refundable by Law. It is also applicable to tenants in relation to new contracts and I have not even begun the process of becoming a tenant with Land Estates! This is very unprofessional and bordering on monetary scam. I was ill advised by the relevant agent and completely ignored. Be very aware of your rights and don't let Land Estate take advantage of you. I shall be referring my case to the The Property Ombudsman Mrs N. Thayaparan
Ross Knox-Holmes
Aug 11,2022I would not hesitate to recommend Land Estates. They’ve professionally handled the rental of my property over the last 2 years and more recently the sale of my property. The whole team are obliging, friendly and quick to respond to any queries. Hats off to Land Estates.
Olumide Awobiyi
May 04,2022Land estates is very up and doing. They're always on time and receptive
A A
Apr 24,2022Terrible not looking after tenant, AVOID
Ngozi Nwoke Iroha
Feb 05,2022I had a great experience with Land estates. They're timely with their responses and pleasant. They also offer great packages with settling into your new home.
Bims
Jan 10,2022Service is not as it used to be 3 years ago! For the first year their service was good! Gone downhill since covid hit and it’s bad now! As a landlord I’m having to double check everything they are doing! Service is very poor. I’m hoping the service improves soon!
Mrs R
Dec 14,2024Fantastic service. One person dealing with the entire journey from first meeting to the final day of sale. Easy to contact and always available. Even dealing with conveyors for me. Land Estates made what could be a stressful time very manageable. Thanks to Lewis and his team.