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We let, sell and manage over 4,500 residential properties across London. Whether you're selling up a family home or moving to the capital for the first time, we are here to help you with your property adventure.
Reviews 843
Marcos Yedro
Aug 12,2023Great renewal experience We renewed our tenancy agreement and the process was smooth and without any complications. Our renewal consultant was Kalidass Uvaraj.
Martina Ratti
Aug 12,2023The most disappointing experience with an agency. Here is why: - My friend and I moved in into a property 2 YEARS ago and no one has ever come to fix the issues that were written on the inventory! After 2 years of calls, emails, the same broken things are still there and when it seems like the property manager is going to help, all of a sudden they stop replying. - When we moved in, there was a leak THAT WE DID NOT CAUSE, and after it was fixed (almost 2 weeks after we asked for help) the water bill came to £500 that the agency said it was our responsibility to pay!! Despite the leak was already there when we moved into the property. -Communication is awful, the property managers just send emails that look very unprofessional and the lack of empathy is just frustrating. We recently received an email stating our rent will increase by next month. We checked the contract where it is written we are on a fixed rent for another year. After pointing this out, no one responded anymore. I am happy to see many other reviews that state the company is great but we just did not have the same experience.
Conor
Aug 09,2023We’ve been with Life Residential for a couple of years now, they’ve been a great support whenever we have needed them. In particular I’d like to call out Chris M, our property manager. Anytime we’ve needed him he has been straight on it to support us and keep us informed. Sorting out our new lease with Chris in charge of things recently was both very pleasant and seamless!
Mr Hamid Husain
Aug 09,2023Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not. 2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix??? 3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES. 5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues. 6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money. 7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ... If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Indre K.
Aug 07,2023The check out process was very quick and smooth - I was sent clear instructions of things I need to think about way ahead of the check out time (giving me sufficient time to plan ahead) and the deposit return process was very straightforward. Thank you Szilvia Nemeth and the team for a smooth and stress free process!
Julia
Jul 30,2023I can't speak highly enough about our tenancy with LiFE Residential, all thanks to the exceptional services provided by our wonderful property manager, Cristina Luntraru. Throughout our time with LiFE, Cristina has consistently gone above and beyond to ensure our experience has been nothing short of exceptional.
Soren Dan
Jul 28,2023Very quick and professional, my property manager Szilvia Nemeth was extremely helpful throughout.
Jane
Jul 26,2023Ashleigh does a wonderful job of managing my tenanted flat - including dealing with difficult tenants ! I also feel I am getting a very fair rent
Elaine Evans
Jul 18,2023I have mixed experience with Life Residential as our letting agents. On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents. I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.
Simon LEGUIL
Jul 13,2023Rosita has been super responsive and helpful for the duration of our tenancy, even after it ended
Tanzila
Jul 11,2023Terrible agent. They just don't care about you and treats you so badly and acts like as if they are doing you a favour even though you are paying so much to rent via them. If you have an option, please never rent through them. Even if you are asking for the slightest thing, they dump a huge fees on you. They only care about the landlord. I will never rent through them again.
customer
Jul 06,2023I am a previous tenant of Westgate House. From my experience living there, the group chat of the other tenants and my experience with contacting life residential, I have found that Life Residential does not put any effort into resolving issues. Also when moving out, everyone I’ve known from Westgate House has been charged their deposit for regular wear and tear or “giving notice” reasons. AVOID THEM. AVOID Jack Piggott too.
Genevieve Sundaresan
Jul 04,2023Cristina Luntraru has been extremely helpful during our moving in process and helping us settle into the building. She was always available to promptly answer any questions and give us guidance when needed. Thank you! We look forward to continue using life residential services!
Kutluhan Oral
Jul 02,2023Hi, I just purchased a property Timber Yard, Birmingham from Galliard Homes and Life Residential recommended by them. My letting agent, Jahdel Martin-Clarke, is so proactive and experienced, he found me a tenant in a couple of days. He explained to me everything very clearly and he dealt with everything. The whole process was so smooth and hassle free. Whole team is so responsive and they know what they are doing. I highly recommend Jahdel Martin-Clarke and Life Residential team.
Aldo Siniscalchi
Jun 30,2023Cristina Luntraru helped us a lot with different little issues the first weeks. I’m glad she helped us, She’s accurate and solves everything quickly.
Sanchali kolte
Jun 27,2023We are happy with the services and timely action taken against our complaints.Special thanks to Gina ( Property Manager) for her timely assistance.
Rob
Jun 27,2023Absolutely pathetic agent - Not interested in clients Not sure why they are even still around.
Carey
Jun 26,2023Cristina Luntraru has been of great help with my moving in experience. She replies to my emails promptly and helps me out with any problems I had at my new home. As I just moved to UK, everything is new to me and Cristina has provided me with much information for my transition. I highly recommend their company for the good service!
Nader
Jun 23,2023Very good service
FC200 Building, 2 Lakeside Drive,, NW10 7FQ, London, GB
http://liferesidential.co.uk
Haziq Zikri Elias
Aug 14,2023Szilvia was helpful in communicating our questions and counteroffer to the landlord, in which we’ve been able to renew our tenancy thanks to her.