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The Mac Store Group has been providing the very best Apple Mac and iOS devices since 2014. We sell both new and refurbished systems to consumers and small to medium sized business.
We understand reliability is the most important aspect of buying a computer or tablet. All of our systems go through a rigorous 22 stage testing procedure.
We offer 0% finance with our partner DivIde Buy. Divide Buy is available on all of our refurbished products. *Finance subject to status - please see our t&c's.
Reviews 980
Tom Foster
Nov 25,2022Just received my new MacBook Pro today from Mac Store EU :) Good prices and very professional care. A special thanks to Jon for all your tireless help with UPS to get it to me here on time before I left on my holiday/work trip. If they have what you want here, don’t look elsewhere.
Jack
Nov 23,2022I have dealt with Mac store on numerous occasions and find them to be very helpful along with providing great products. Items come in what condition they are sold at and after care response is also good. If you’re looking to get a refurbished Mac for a fair price, I would recommend.
D Parkes
Nov 09,2022After seeing the reviews claiming Mac Store UK is a "fraud" I just wanted to post my experience -which was brilliant. In fact, I cannot fault the experience - when ordering a 64GB RAM MacBookPro direct from Apple they gave a lead time that was several weeks and would not arrive until a day after the gig I needed it for. Mac Store was very helpful and actually got me the exact MBP I wanted (including the right colour!) within a few days of ordering - in fact it arrived exactly a week before the gig. Cannot be happier! A personal shout out to Mark on the website chat function - very patient and helpful, answering all questions and ensuring the exact spec MacBookPro arrived well in time for the gig.
MR SELWAY
Nov 08,2022Where do I start! I bought an iMac from Macstore UK back in April 2021. It cost just under £3300 so it was a significant purchase for me which I had worked towards for some time and was very excited about. I am a professional film production technician working with 3D and 2D design applications and so I rely heavily on having a reliable and powerful computer to deliver on tough deadlines. Within a week after receiving the unit it began to fail with intermittent and random system crashing in particular when connected to a second screen and always using one or two of my regular software packages. At first, and over the course of a YEAR from then Macstore were very helpful in investigating and trying to diagnose and fix the problems. This culminated, after considerable inconvenience and costly lost working hours, in the unit being returned to Apple who finally admitted a hardware issue and duly replaced the mother board. Problem solved! Or so I thought... until system crashes started again after just a month. Since then I have had quite a different experience with Macstore UK. At times I have questioned whether they even exist anymore such has been the neglectful nature of response to any attempt at communication. I feel they have given up and decided to ignore the problem in the hope it will just go away. In a sense it will as I have neither any trust in their ability to fix the problems nor any interest in letting them try. It is so disappointing. I had worked for a long time to a point where I could buy this computer and it has caused me nothing but trouble. My only option now is to chalk it up as a bad spend and buy a new computer, they wouldn't even consider trading it in... no surprise that they don't want it back!! To anyone considering buying from Macstore UK I would seriously recommend you spend the little extra and buy either direct from Apple or from long established and well known resellers. For the service and especially the risk involved here it is simply not worth it. From a company who claim 'We specialise in building the most powerful and stable systems for video, audio, graphics and scientific industries' I couldn't have had a more opposite result. It is extremely poor and I am very unhappy.
Timmy Gibson
Oct 18,2022I had a great experience with the good people at Mac Store. I bought my iMac of them in 2020. Recently I was having issues booting into the system and they were more than happy to look after me, customer service was 10/10 and a big thanks to Jon for looking after me.
Victoria Dioh
Oct 03,2022My response to MacstoreUK It is a huge shame that we have to communicate here as emails are not responded to or phone calls anymore. There is a fault with the iMac. This proved so when testing the iMac with Luke. I have a recording of it that was sent to Jon. Yes Jon has been helpful when I was buying the iMac and during the initial fault which is being repeated now. I ask you, as there is no name to refer to at the bottom of this post, if you spent almost £4K on purchase would you want it back when it is still faulty? Luke sent the replacement Macs and I haven't used them. 1 because my old iMac works just fine on the same internet and 2 because the initial Mac sent to me didn't have a camera. The IMac you've sent is still in it's box. It does not seem viable to take back an IMac that has been faulty twice within so many months. Telling me I have a years warranty means nothing if you can't resolve this issue or at least listen to and pay attention to this complaint. Why on earth would I send you back an IMac that works ok??? And why would you refuse to escalate this to the person that owns your company??? Response from MacstoreUK Hi, Thank you for taking the time to leave a review. I have taken some time to look in to the issues you have raised both in your review here and an email today. When you sent the iMac in to us for the second time a decision was made internally to escalate your repair to an Apple service centre so the manufacturer could test and inspect the device. After extensive testing by Apple and ourselves no fault can be found. We have shared the official Apple report with you by email. Looking through the communication history a repair hasn't been refused, there just isn't a fault to repair. I would also like to point out that Jon has been very vocal in the office to get a resolution for you. He did send a loan machine to you so you can continue to work while your iMac was sent in for repair and at our cost used an Apple service centre to confirm our internal findings. I am sorry that from your side this wasn't apparent but he has worked hard to resolve this as quickly as possible. Your item is still covered by both us and Apple until the end of the 1 year warranty period. Awful service. Bought an iMac for almost £4K and Jon was as nice as pie. Within a couple of months there was a fault. My clients couldn't hear me on video calls. My old iMac worked fine on the same network. They found an issue with the Mic repaired and sent back. When the fault repeated itself weeks later they refused to repair or provide a refund. Even though I sent several emails requesting an escalation to the MD Jon happily told me "he wasn't available" followed by an email saying the "case was closed" Biggest mistake using these guy
Chris Jay Mountain
Sep 15,2022I'm part of a small business that needed a 2021 iMac with 16GB of RAM for a project overseas. I searched around, and macstoreuk had the best deal - or so I thought. I 'purchased' one on 5th September and was promised delivery date by the 13th or 14th. As I write this, it's now the 15th of September, and I am overseas WITHOUT my iMac. I messaged 'Jon' almost every day for assistance. He responded to about every six of them a day... After I got through to him, he told me there was no tracking number and promised me he'd chase it up. How does something that valuable not have insurance and a tracking number?! Extremely shady practice. My company project has been a complete failure thanks to them. Please, DO NOT shop here. It's very unlikely I'll see my iMac or my money again. Even if I do, it's still a negative review because of the horrific service. Absolute fail.
Petar Gusić
Sep 10,2022After more than two months of payment I did not get my item. The seller responds to every fifth message. End when they do you can't rely on the information they give you because they lie. In one message they are just about to ship it, in the next they have no idea when they’ll ship it. Eventually had to open a dispute on PayPal to get my money back. Basically, they are a fraud. Don’t make a mistake of buying anything from them.
Rafael New
Sep 03,2022Updated 6th september: Changed to 4 stars after delivery finally arrived. The IPad is superb, works fine and perfect condition. I ordered an Ipad on August 30th through backmarket.com and I was told that the parcel would take 2 days to arrive. I have the invoice from Mac Store UK and my payment has been done on aug 30th. When I check 3 days later the shipping at DHL Express I find out that the ítem has not been handled to them (I double checked over the phone). Tried to talk to them on the phone and using their online chat. No response whatsoever. I can understand 3 or 4 days delivery time when they promise 2 but if after 3 days DHL hasnt even received the item that means Mac Store UK isnt delivering and it is worrisome. I need the Ipad for my youngest son before 7th september for his school. I will be happy to update this review with positive news if I get an answer an email or a call from this company but foremost when I get what Ive purchased soon.
Scammed Buyer
Aug 30,2022Terrible service. No response to emails, no one answers the phone, no response on live chat. They're happy to take my money, constantly lie about delivery dates and then they just go silent. DO NOT BUY FROM MAC STORE UK, IT IS A SCAM
nigel robinson
Aug 03,2022If could give them no stars then that’s what this company would get. Absolutely terrible service, I was told I would get a call back as the person who could answer my query was on the other line after I enquired about a product advertised on their site. This was a considerable purchase and after waiting in all afternoon and several attempts to contact them with no response I have given up.
Tim
Jul 25,2022First time customer and am delighted. Really fast delivery by FedEx and very keen pricing. Great packaging too and order updates were spot on. Will 100% use again.
I.W.
Jul 20,2022I purchased a high spec iMac from Mac Store Uk 2 years ago. A great machine that I've certainly put through its paces. However two days ago I had an issue with the iMac suddenly slowing down to a crawl. I had the 3 yr warranty so after much time spent trouble shooting here, I gave up and contacted support today on the live chat, and within 20 mins, a pick up for tomorrow was arranged for the tech guys to check out the problem. Embarrassingly, when doing a final test before boxing, this time with no ethernet cable attached, the iMac sprang back to life, and back to normal. Sheepish email of apologies to Mac Store UK sent cancelling the pick up. But you have to give it to these guys. Like the title says, excellent product, and 2yrs later, they proved to have excellent support. Throughly recommended!
Azu
May 14,2022Unsuccessful: attempt at buying a new Mac Studio Misleading: delivery estimates that change once your payment has been taken. Abysmal service: multiple missed delivery dates and my order was never delivered. Poor communication: expect emails to go unanswered. Dishonest: - Jon gave multiple assurances that Parcel Force had already collected my parcel from the UK Apple Distribution Centre and he was waiting for a tracking number. - He said the tracking number is always provided on the morning the order is to be delivered. - When I requested the confirmation email Parcel Force had sent him Jon was unable to produce it. - When I contacted Parcel Force directly they made it clear that a tracking number is always immediately available the moment a parcel is in the system. - This proved that Jon was being dishonest so I contacted my credit card company to cancel the transaction knowing they would also require him to provide proof of shipping. - 30 minutes later Mac Store UK refunded my purchase and then Jon sent an email stating: “I’ve spoken with ParcelForce and they have been unable to deliver the item today due to an internal process error” - This nonsense sounds plausible if I hadn’t already learned the truth from Parcel Force. * * * I have no idea if Mac Store UK provides working/faulty/grey imported/legitimate Apple equipment. I can say however that they knowingly mislead their customers and you should allow room for disappointment if you still choose to shop with them after reading this. Good luck.
erin
Apr 25,2022I don’t normally leave reviews but I’m that ANNOYED I’ve decided I need to let people know of my disappointment with this company. I ordered a laptop through apple because they provided an arrival date end of April, however when they started processing the order it was suggesting a June delivery... I found a similar model to what I required on Macstore UK, they were displaying 3 laptop models, all the same, on their site with a 22nd - 25th April delivery date. I cancelled my apple order and purchased through Macstore UK, thinking they had 3 in stock. Even my order email states April 22 - 25 delivery. All looked good. I emailed Macstore uk on Friday to make sure my laptop was on track however, they cannot provide me a delivery date for my laptop and instead provided me an option for a lower model or a refund. I need this laptop desperately for a work project so this is causing bad disruption. They provide you a delivery date but it’s not actually anywhere accurate (well they can’t give you a delivery date), its pure false advertising. So be VERY WARY when ordering through this site. I’ve asked for an expedited delivery date. I’ll feedback on how this goes. I’m quite happy to remove this review if they pull through. Update: I've been given an estimated delivery date of 25th May, 1 month later than the proposed delivery date on my order email. Update 16 May: Still no comms on the arrival of my laptop, considering the estimated delivery date is 25th May. No compensation has been offered. Update 19th May: No response to my email on 16th May. Considering my estimated delivery is 25th May, I'd be expecting a delivery notification imminently. It's getting beyond embarrassing. Update 19th May: Email received today. Goodwill gesture has been provided for the inconvenience. Laptop is still estimated for 25th May delivery. Update 24th May: Chased again because I haven't received any delivery notification. Macstore UK have told me Apple Distribution have now pushed back my delivery date to 6th June, with no explanation. Trust me, be very hesitant when ordering a new Macbook from either Apple or Macstore UK. Update 2nd June : Chased again on 1st June due to no delivery notification for 6th June. No answer from the sales team. Update 7th June : Another estimated delivery missed. Still no laptop or notification on delivery. I've had no response from the sales team. Update 13th June: Chased for an update on the 10th June, still no reply since the 24th May. Update 15th June: I've been informed (with apology) my laptop is arriving tomorrow. Final: Laptop has arrived in good shape. If you're looking to buy a customised (e.g additional ram) apple laptop, I'd suggest you give the company you're buying from a call to confirm the delivery date is viable. Unfortunately for me the website was showing incorrect delivery times. I'm just glad I now how my machine.
kf
Apr 13,2022(French marketing division) BE CAREFUL ! Dont buy because of hidden defect or ask a lot of precisions ! I purchased a refurbished "Perfect State" Mac Mini 2018 on late december 2020 and it bricked 1 year and some month later, because of... unofficial RAM. The unofficial RAM was not mentioned on the description of the product. And now I must pay 600€ for official RAM replacement. Because they didn't provide the official RAM replaced when sending the product, and they didn't want to send me after the guarantee expired. And no goodwill gestures either (only "Talk to the Market to have something better (than a ridiculous 5% coupon on the Market)")
Rachael Hough
Apr 07,2022Great after sales customer service from the MAC Store. We bought a reconditioned iphone XR from them in December 2021 but we hadn't actually opened it and tried to use it until last month. When we switched it on, the screen had a mind of its own and it had what looked like internal scratches all round the edge of the screen. Jon was great, we sent videos/photos and he asked us to parcel it up and return it to their technicians and he asked them to deal with it as a priority. It was all fixed and back with us within 2 weeks with a new screen fitted under the warranty. I knocked a star off because ideally it should have been checked it was all in working order before being dispatched to us initially but all good now and received great after sales customer service.
Jason Cox
Apr 01,2022I bought my IMac from Mac Store UK at the end of 2019. It was brand new Mac from Apple and MSUK upgraded the fusion drive to a superior SSD drive. It was running fine until I upgraded to Monterey and suddenly I was getting all sorts of issues that I just couldn't find a fix for and I spent far too much time on it, trying to find answers online. I even contacted Apple support who were helpful to a point but said they could not offer help with the SSD drive because they didn't fit it. So I contacted Mac Store UK and they offered to take it back and have look at it. I arranged courier and sent it back and they had it fixed and back to me within 3 days which was great. Its' all working as it should now. Shout out to Jon who was very helpful and did his best to find a solution and big thanks to their tech team for fixing it so quickly!
VILHELMS TILLERS
Mar 31,2022I have already second MacBook Pro from Macstore UK. First was 2016 late A Grade, marvellous condition. Second 20018 mid Mac Pro, B Grade, it's looks like brand new. You can't go wrong with this supplier, strongly recommend to all. Only downside is delivery , taking a longer when you expect but who cares if afterwards you get decent Mac lol.
Caroline Moss
Nov 27,2022I ordered a reconditioned MacBook Air through Back Market, and it was supplied by Mac Store UK. On opening it, two of the keys were chipped, which didn't bother me too much but it looked as if something heavy might have been dropped on it in the past. However, the real problem followed after an hour's charging, after which the laptop remained completely unresponsive. I left it plugged in, still nothing. I returned it three days ago and have had no acknowledgement that it's been received (or indeed that there has been a problem) and no assurance of a refund. I'm a big fan of reconditioned tech and those offering it, but this has rocked my faith in both Back Market and companies like Mac Store UK who supply the tech - how can they claim a product is reconditioned when it doesn't even boot up? And from both sites, there is absolutely no way to contact them and a shocking lack of customer services. Rather than the friendly, personal service that both companies promote on their websites and automated emails, they are actually faceless corporations making money from used technology that is clearly not being checked properly, and no after-care whatsover. Very, very disappointed and I will be taking this further unless I get some sort of a response from either company.