Masta Travel Health
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Reviews 71
Sammy
Oct 12,2020Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.
Steph
Oct 12,2020Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.
john williams
Dec 09,2019Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.
thiwanka gunarathna
Sep 03,2019highly satisfied. good job for the price!!
David Whitfield
Jun 03,2019Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.
Fan Landers
Apr 30,2019Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???
francesco mercurio
Jan 30,2019Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.
Dr H Samuels
Jan 17,2019MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.
Bernie Cook
Nov 05,2017The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment
Liz Livermore
Apr 07,2014My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.
Ana Gatóo
Dec 19,2020DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful