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Reviews 111
Denis Mujakovic
Jan 04,2024I am also in the camp of red giant plugins being unusable: on perpetual license, still the software shows as unlicense/with watermark. the new app I barely functional and does not offer any option other to funnel you towards upgrading. I also have a cinema4d 21 and zbrush 22 perpetual licenses and as far as I am concerned, these are the last versions. will not give this scum company a single cent. rather go back to autodesk, which is saying something. mcgavran ruined the company, I am pretty sure. go with blender, davinci and other alternatives. this company is garbage and not to be trusted. check out reddit for the red shift and red giant issues. nothing like being on a deadline with sudden licensing issues and slow support.
Nicholas Hasty
Sep 01,2023Useless plugins that never work now!! I've spent $1000s of dollars on Red Giant plug-ins through the years, and I can't get any of them to work since Maxon bought out Red Giant. Every single time I try to use a plug-in, I get the "red X" through my video and have to spend an enormous amount of time logging in, trying to make sure the license is working. EVERY time I re-open Premiere or After Effects this happens, and customer service just keeps telling me to re-install the plugins, most of the time that doesn't even fix the issue, this company doesn't care at all about Red Giant costumers with perpetual licenses!
JS
Jul 20,2023Terrible customer service - be very careful the company doesn’t care about customers and will do anything to grab your money - read the small print and make sure you know what you are buying / signing up for. I was miss- sold a “lifetime perpetual” license for a single plugin - they changed their model and stopped supporting what I bought as “lifetime perpetual” and told me if I wanted access a version that worked I’d need to subscribe to their bundle which has loads of different plugins I don’t need and costs $75/month (I originally paid $199 for the single plugin). I spoke to the head of their support team who was unhelpful and just repeated the same line previously stated by colleagues. I guess it’s not the support team’s fault they must just be following the party line which is clear to con customers for every penny and don’t offer them any fair and reasonable resolutions to get access to products they have already paid for in good faith.
Voor Keer
Nov 24,2022Thank you guys so much for having a free student account. That helps a lot!
Mein Name ... logisch.
Nov 10,20224x tried to get some one on the phone!!!!! between 13:34 and 14:42mins i always get kicked out of the line....... one, if not the worst customer orinted companies EVER!!!! don't try to ask them something, u'll never make it there. just pay and leave them alone!!!!
Max
Jul 10,2022BEWARE! Hidden Software/Malware After uninstalling their software the programms are still on the pc hidden and secretly running on your machine. The removal is extremely Time consuming and the only thing that most of the victims really helped was a fresh windows install.
Tye Morris
Jun 04,2022Literally the worst customer service in the creative software business. I'm a legacy Red Giant customer and I paid a lot for my Magic Bullet suite. Now the Maxon installer I'm forced to use won't install, and now I have zero access to the very expensive software I purchased (I'm grandfathered in pre-subscription era, or at least thats what they told me ages ago...). I've tried reaching out on their website and over email, and i get nothing in return. In the current year there are far more affordable options out there to the Magic Bullet suite and other Maxon products, for a fraction of the cost no less. I'm going to try to either get access to my software or get a refund, because if I can't I'm out over $1500. DO NOT DO BUSINESS WITH MAXON, especially if you're a small production house or an owner/operator. They'll fleece you and leave you to twist in the wind.
Hunza Coin
May 29,2022The staff members are thugs and totally unprofessional. They will lie to the customers. They don't follow any legal procedure. If the staff come to your store, simply boot them out. Most of the time they refuse to show their ID or warrant. Such a bu11sh1t company.
Marc Mencio
May 24,2022I can not work anymore. I spend my hours installing and uninstalling, synching licenses back and forth and writing to customer service to report the numerous bugs
tess
Jan 18,2022Cinema 4 d lite is absolute zero, nothing is working as it used to before with old interface. waist of time and energy.
partners2media
Jan 05,2022Maxon seems to have little regard for legacy Red Giant customers. Their recent new requirements for Maxon login and transitioning all legacy software to the Maxon Application Manager has been a nightmare. I have spent the last several hours trying to rid my projects of the red x watermark on previously purchased Red Giant products. I still cannot get Universe to load properly in Premier Pro. I need to uninstall Universe just to be able to open up Premiere. Very frustrating!!!! It would be much easier to simply walk away from their software (Colorista in particular) if it weren't for the fact that I will now need to completely redo all color in any old project that I need to open and revise. I strongly recommend against anyone using their products unless they are willing to pay their high monthly fees.
no
Nov 24,2021completely dumb and stupid, you cant even sign in plus you have to wate way too long after a failed login. Wow. cant express how much i hate this stupid app
Mateusz Sypien
Nov 01,2021Tried to subscribe but they don't consider UK or England to be on the list no it's not possible to pay:/ hah
Miranda Taylor
Oct 22,2021Maxton is forcing me to repay pluggings I bhought many years ago from Red giant and they have taken payements from my account that I have never given permisson to. They also manipulate the renewal button, even I have chosen not to renew.
Raymond Szántó
Sep 30,2021why do you guys even try to hide the uninstall.exe?!?!?!
Adnan Nazzal
Jul 15,2021extremely bad , since all red giants moved to maxon, i have to deal with this bad company as workflow, support , bugs & issues am just trying to find any replacement for red giant products
Maxime Martin
Jul 07,2021Technical support and customer service not usefull at all: too much delays to answer, no solutions proposed, …
Manuel Navarrete
May 29,2021One of the WORST customer support experiences I've ever had to deal with. With a client project and deadline hanging over my head (like everyone in the creative industry), I contacted their support team for an issue activating my license, they would only email me back 4 to 7 days later on each correspondence. It took over a month to resolve the issue, and by the end it was NEVER even resolved. I have a paid subscription, but I can't even use the product. If you have a problem with their software good luck getting ANY kind of prompt service. End of the day, I lost the job and my client was very disappointed. Will NEVER recommend for anyone to use.
Anon
Jul 05,2019Everything was done and delivered exactly as was described in the time that was stated (or sooner). I found the licensing process a bit tedious and confusing having to register with a temporary serial before receiving the final one but apart from that, your communications and support were top notch.
2 Doolittle Mill, Froghall Road, MK45 2ND, Bedford,
https://shop.maxon.co.uk
Mr Adam Trotman
Apr 14,2024Awful predatory company slowly swallowing up developers and ripping of customers.