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Reviews 876
S. Jacob
May 09,2024Amazing customer service from Nate! After ordering 1 replacement umbrella canopy to see if it would fit and being very pleased with the quality of the product, we ordered 3 more for our patio tables at our condo building. Unfortunately the color was considerably different from the first canopy. I wrote the support team on a Saturday, and by Monday morning, Nate resolved the issue, sending us a return label for the 3 differently colored canopies, checking the warehouse to make sure he had the ones we wanted and assuring us he would send them out. We will continue to use Midtown for all our building's patio and pool needs. Customer service at that level is priceless. Thank you Nate and Midtown.
Dave Spear
May 09,2024False advertising! You have a sale that is 15% off Then you say I get a 10% discount for signing up for text messages. Then you say 1st time buyer is another 10% discount. Then when I leave the cart, You say Comeback and get 10% off. I was going to buy 10 canopies. All I wanted was the sale price and 10% off. FALSE ADVERTISING! You can’t keep offering discounts on already discounted items before or after the fact. You are being deceptive by asking us to sign up for texts and 1st time buyer discounts regardless of your sale price, offering additional discount for comebacks, etc then not honoring them. This is deceptive practice by your company.
Brian N
May 08,2024If the stock pictures of the cantilever Grande Round Umbrella specifically show a base, then it should be included with the umbrella. Receiving this item has been an extremely difficult process and I was so excited to set it up this evening. Midtown Umbrella deceives its customers by not specifically stating that their cantilever umbrella's base is not included (separate $200 charge). Unbelievable!
Deborah Kennett
May 08,2024I am very happy with the concrete base installation! The only thing I would have done differently was to order the 11’/12’ grande round umbrella instead of the 10’. Information on the open area needed for size would have been helpful. But. overall I’m very satisfied with my purchase.
Brendan McDermott
May 06,2024Nice easy to use product
Elaine Belliveau
May 05,2024Where is my umbrella, it is 2 days over due. You are very good with the notices but delivery is not up to par. I am becoming very concerned that this expensive item is lost
Sally McCandless
May 05,2024The service from Midtown Umbrellas was great right from order entry. 'Excellent communications during the shipping and delivery process. The product arrived early and was as appeared online.
John
May 04,2024One of my umbrellas arrived in a damaged box. They gave me 20%off my next order of 3 umbrellas and I was able to fix the small damage to the crank in the first order.
Jim Harris
May 04,2024The item arrives on time and in good condition. We are looking forward to using the umbrella this summer
William Awbrey
May 04,2024Easy to shop web pages with useable information loaded with many options. I had an idea of what I was looking for and narrowed it down to my final choice. The experience was pleasant and the shipping time was quite fast. All that said, I am very pleased with the quality and appearance of my new 9" Sunbrella Red patio table umbrella.
Marjorie Giordano
May 04,2024When I placed my order as "Out of Stock" poped up. Today I received the "Out of Stock" order which I no longer need nor want.
Victoria Erickson
May 04,2024It’s a very nice umbrella which is easy to put up and down and tilt. I’m concerned about the cord being exposed. I wonder if it will get rotten exposed like it is and will need to be replaced. Is this possible?
Lise Rouette
May 04,2024Produits de qualité sans aucun doute. La manivelle à 2 fonctions c’est fantastique 🥰 et extrêmement utile 👍 Très bon achat pour ma part que je recommanderais sans faute !
Jeff Mooney
May 03,2024Quick delivery
Ulrich Gunthart
May 03,2024The customer support is outstanding. Finally, there is a company that lives up to the promise of supporting the customer in a fast and helpful way. Their products are well designed, and I like their many choices of colors.
Selena Couloufacos
May 03,2024Amazing Quality Your umbrellas are the best I've ever seen. I have a full sun terrace and even after a brutal summer of sun and heat, the color never faded.
Rebecca McCarter
May 03,2024Nate Brown was awesome!!! I lost my caps to my umbrella base when the marauder raccoons came through and took them ( no, really !!! ) I sent a note and Nate really took care of me and within a week, I had new caps ! Awesome customer service !
Dianne Bailey
May 03,2024Good communications: delivery. Arrived in better box than the one I ordered 2 years ago.
Holly Gustafson
May 03,2024I love the umbrella but misjudged the size. We need the next size up
Christine
May 12,2024Easy to set up. Great product! We are extremely happy with our purchase. It arrived quickly .