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About MoneyGram MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com. Consumer services MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here. Business solutions MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line. MoneyGram Foundation MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
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Reviews 714
Joerg Lauterbach
Feb 20,2025Aufpassen. Nicht jede Transaktion kommt an! Das Geld ist definitiv nicht angekommen in Brasilien. Vom customer Service kommen Beruhigungsmittel und zum Schluss angeblich eine Bestätigung das Grld sein angekommen. Auf deren webseite ist die Transaktion noch immer als pending gekennzeichnet. Habe Beweis angefordert über Verbuchung in Brasilien- nicht passiert Werde vor Gericht gehen. ----------- jetzt kommen schon wieder diese standard-Beruhigungspillen über Trustpilot. be careful
Binta
Feb 19,2025Absolute theives. The receiver did not receive the moeny I sent through money gram, I did a complaint and even provided evidence of the person's wallet and that they did not receive the money. Money gram said my complaint was upheld but ghosted me after. WIll definitely take this further due to the psychological distress. I would adivse not wasting your time and use RIA or Western union instead. Atleast they do not theive your money.
Newton Damas
Feb 17,2025I was thinking that it could be the best service but when the are worried about to some people end other not it doesn't make sense... I'm Mozambican and here the service are restricted so we must have to go to the bank and they are not doing the job right. Since the beginning standard bank close they services on 12pm I don't explain why, u.b.a (united bank of Africa) initially the was the best for now the are not working good, the brand in our country is getting a poor image. I would recommend to see the best to your costumers, we could have the apps to resume our hungry of bad services. Thanks
Sidi A. B.
Feb 17,2025Huyan. No se les ocurra utilizarla. Se inventan verificación de la información a pesar de que es prácticamente imposible que nadie tenga acceso a todos los pasos que tienes que hacer para mandar dinero y luego, si por cualquier cosa te la cancelan, el dinero que les ha llegado en cuestión de segundos, te tardan 10 días en devolverlo (mientras digo yo que especulan con el). Unos ladrones. Vayan a Western Union o Xe. Yo ya borré la aplicación. Bye.
Hassan
Feb 17,2025Ich bin sehr zufrieden. Schneller, sicherer und einfacher. Die Kundenservice ist auch tip top.
Andy Kirkham
Feb 15,2025Until very recently, I sent money regularly from the UK to a friend in Sierra Leone to help with her nursing studies. I suddenly find that my account is now blocked. Customer Services advise me that 'the system' noticed some irregularities which they are unable to clarify. Unfortunately I cannot use Moneygram ever again. I find their service absolutely appalling. No explanation, no apology, nothing. Disgusting. Despite raising a complaint, Moneygram would still not provide justification for blocking my account. I'd advise people to find another way to support friends abroad trying to pursue honest and worthwhile careers
joan kwamboka
Feb 15,2025THIS IS WORST CUSTOMER SERVICE I HAVE EXPERINCED WITH THE SUPERVISOR VERY UN HELPFULL AND HE FINALLY DISCONNECTED MY CALL . I WILL NEVER RECOMMEND , VERY UN PROFESSIONL STAFFS .
Kimberly C.
Feb 15,2025I dont appreciate the employees at Walmart asking my Son what he's using the money for that I send him. It's none of there business & he's receiving money not sending. This is the last time I'm using moneygram because of that.
Francine
Feb 13,2025I really don't have words to describe how horrible this company is, if you need the money to arrive as they say DON'T SEND THROUGH MG! I looked through all the fine print and it clearly said 1-4 business days, but AFTER I sent the money it said it could take up to the 12 th, which I hate when companies change what they advertise, then I asked to cancel and they said it'd take longer to get back than if I just waited for the 12th. I've called several times but they always have different excuses, have no concern that by their falsely advertising 4 business days delivery I'm missing a flight and have people calling me wanting their money, no concern that I don't have money to put food on the table! Not even with a offer of compensation, not that, that would help but just applaud at how they've handled this. It's past the 12th! I'm still waiting😭😡. Never again🤨
Kadhim Ali Jameel Jameel
Feb 12,2025Jeg sendte pengene fra den tiende måneden av 2024, og de har ikke kommet ennå. Hver gang jeg ringer, forteller de meg at det har oppstått en feil, og de vil refundere pengene til meg. Jeg trenger bare å vente 10 dager, og dette er hva de gjorde mot meg 4 ganger. Sist gang de sa at pengene ikke ble trukket fra kontoen min, ring til banken din ! Når jeg kommer tilbake til banken de sier at pengene er trukket!! Jeg ba Monygram om å svare på e-post og de nektet!! Og så tapte jeg pengene mine
Kumar Jugnah
Feb 11,2025Pathetic.people pay fee to get money same day but the money is not received the same day. Money gram never have cash to pay receivers always use e-transfer, not even $50. Garbage as service.
Pietro
Feb 10,2025Tried to make a wire transfer from CHF to BRL which was debited from my CHF debit card, cancelled unilaterally by MoneyGram without a clear explanation, and not reimbursed immediately to my CHF bank account. I tried to contact through their customer service phone number provided in Switzerland, however it lands in the Lufthansa call center (how bizarre is that?). I then contacted them through their customer form in their website, and received a generic message saying that it can take up to 10 days to get reimbursed. Now I don't have my CHF funds to process the wire transfer with another broker (Wise for example, which I never had any issues with in the past), nor the BRL fund in the receiving account. Looking forward to getting my money back ASAP. Case 37937976. Update Feb 7, 2025: generic response received from MoneyGram as it can be seen below. Customer service is inexistent. Can only recommend to stay away from this platform. Ps: still waiting for my reimbursement.
Jörg Lauterbach
Feb 10,2025Sent money to btasil 14.January. Not arrived yet. Only standard answers: we try to solve… etc. Doing what they can to avoid direct contact to Clients Handseife off
T. W.
Feb 09,2025WHAT A REPLY ??? A chatboot ??? says NOTHING about the issue I complain about !!! "Why Palestine are removed from MoneyGrams country list" !!!!!! Palestine has been removed from their App and online. Even Palestine is not on any terror list ?!! There are only two solutions: Money Gram actively support the killing machine or Money Gram is indirectly accomplice... What is worse ?
RashaKardinia
Feb 09,2025They customer services have the rudest staff ever … i have got transection went to agent to take money it was bending .. he gave me number for customer services … i called ugly Ana with rude tone of voice hate attitude can bearly speak because she dont want to .. accent from eastern Europe she said bending cannot help ask the sender to call customer services in the country that he send the money from ???? No explanation, and when i try to get more information she gives long time of silent thinking she left the conversation … she wont give a shit ,, and she speaks in very rude way .. i told her why she is not cooperative,, she said that's what i have i told her this is not good customer services attitude she said you can use another services 🤔🤔🤔🤔🤔 never use them again plus they take money from sender and recipient … never use them again it was bad experience with very high rate from both side and worse customer services … western union and other small company did better .
Denny Dederick
Feb 08,2025MoneyGram has eroded into one of the sleaziest most dishonest transfer services in the world. You have a very good chance of never seeing your money again if you foolishly trust these horrible people. I recently had a terrible experience with MG and I contacted my friend who works with a group who investigates reports of companies and services who are getting numerous complaints. They agreed to investigate MoneyGram and the results were shocking. In the last year the majority of the 5 star reviews are completely FAKE. We know this because we used the Fakespot Review Checker by Mozilla to check and grade all the reviews in the last 12 months. The FRC is highly accurate and uses a high-tech scientific method to check and grade reviews for authenticity. TrustPilot claims to use a similar system but either that software is not as accurate or they simply have too many reviews to scan them all and that's understandable. After scanning all MoneyGram 5 star reviews the FRC gave a true grade of less than 2 stars overall which is a D grade of the A to F scale the FRC uses. This is a very poor rating that proves the majority of 5 star reviews being submitted over 12 months are not from actual customers but planted by MoneyGram to give prospective users a false perception of the deceitful and dishonest way they've been ripping people off. To get the true and actual results from using the MoneyGram service read the 1 & 2 star reviews of which there are thousands. You'll see one nightmare after another of how everyone lost all their money putting their trust in Moneygram. They've become so corrupt and dishonest that the Post Office and all other substantial MG locations in London have completely canceled their contract with MG and refuse to honor their payouts. The same thing is taking place in Australia. My own experience is even more solid proof of just how corrupt this service has become. Last Christmas I used MG for the 1st time to send a small transfer under $50 to my wife in the Philippines from California. I saw they offered a free debit card you could load money onto and use it as a normal bank debit card. So I signed up easily with no ID required and loaded a small amount to test it. I sent my wife half the money on the card and it went through. I left the rest to use as a quick emergency transfer in case my wife suddenly needed cash. Last week her apartment was broken into when she was visiting her mother and among other things taken the thieves cleaned out all of her food which isn't surprising in the Philippines. So she had no food and almost no money. But when I tried to send her the $18 I'd left on the debit card I got a message saying I needed to show a picture ID to complete the transaction. But my state ID expired in January and I couldn't renew because I was deathly ill with the flu, or possibly covid. So I tried using Western Union but MG wouldn't allow me to use the debit card either to send the $18. I called customer service and complained saying "What kind of scam is this? You didn't ask for ID to deposit the money but now you demand ID to get it back!". The agent sounded like a robot...."Our policy requires an ID to continue using the service". I said "I don't want to use the service....just give me my money back!". "Our policy requires......". I demanded a supervisor 4 times and he kept lying saying he was the only one I could talk to. He finally gave in and connected me to a supervisor who must've magically appeared somehow. But she was nothing but the female version of him and kept repeating the same thing over & over again "Our policy.....". I told her "You take money with no ID but then you won't give it back without ID....that's just stealing. You actually think that's being fair?". "Our policy requires....". It was unbelievable. The company is completely corrupt and doesn't give a flying you-know-what about you. Only a total fool or someone who doesn't care about losing all their money would use MoneyGram now. Read all the horror stories in the 1 & 2 star reviews and see how safe you feel about giving your money to MoneyGram. It's very likely that's exactly what you'll actually be doing....giving them your money. Every reply given to the reviews is very obviously rubber stamped and completely meaningless. Nearly all of them say the exact same thing that is senseless, worthless, and useless drivel. That is certainly not how a decent caring company replies to it's customers. But they shouldn't have to reply to so many angry customers in the first place if they were doing their job instead of ripping people off. UPDATE: As you can see they gave me their pathetic rubber stamp reply they give to the majority of reviews and it's obviously completely meaningless garbage with no attempt whatsoever to resolve anything. That's because they care nothing about their customers.
angelo cirillo
Feb 05,2025Una compagnia di Mer… , faccio un trasferimento in Messico a mia moglie, viene bloccato,chiamo il servizio alla clientela se ne fottono completamente, mi dicono che il destinatario deve chiamarli per annullare il trasferimento di denaro, mia moglie chiama money gram, gli chiedono se realmente io e mia moglie ci conosciamo se realmente era la persona indicata nel trasferimento di denaro, che manica stro……,!!! Dopo di che mi dicono che in 48 ore mi rimandano i soldi , sono 2 settimane che non ho risposta da parte di money gram, non vi affidate a gente del genere non li consiglio a nessuno
Harshita Koli
Feb 03,2025To be very honest, money gram is the bestest app I've ever seen and through this app I can easily transfer my funds. Remetly is the worst app I have ever seen, in comparison to this money gram is the bestest and the very good app😌😌. I'm so satisfied with the service Thankyou
Megan
Feb 03,2025The money we transfer is safe and at our convenience no matter what time there is no problem or hassle it’s very reliable
Macdonald Mitchell
Feb 21,2025In August last year I used the money gram mobile app to sent 143.00 and 350 Canadian dollars respectively to my aunt and brother to facilitate the funeral arrangement of my cousin who have passed. Both transactions were canceled for unknown reasons. I reached out to them by phone and email immediately. They promised that a refund would be sent to my local bank in ten business days. Despite the promised to remit my money in 10 business days, I have not been able to get back my money. I have written several emails and phone calls but yet, they have failed to refund me. The transaction numbers are 80067756 and 51989948.