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Our partners constitute of several leading travel planners and sightseeing deal suppliers, beside others. This association of ours lets us have exclusive access to the latest offers and deals for all major U.S. cities and beyond. Additionally, we also work with travel experts who always weave a customized travel plan amazingly for you to suit your pocket and to let you make the most out of your trip
Reviews 779
Susan A.
Feb 26,2019OK, so I am EXCITED to say that VICTOR came through! I had a LOT of concerns with this purchase and trying to get my money back after reading all of the reviews and I was freaking out. The original people I dealt with were rude and seemed very uninterested in getting my situation fixed. However, VICTOR WAS AMAZING!!! He was able to get me my cancellation email confirmation and my money is already back on my card only 24 hours after it posted. THANK YOU VICTOR! If you have any issues please ask for VICTOR. BTW if you cancel after 24 hours your situation will not be as easily rectified. Please keep that in mind.
Valerie Gerbaud
Feb 25,2019SCAM ALERT I am trying to find all ways way to report them. I contacted them by mistake as their number came up when I was searching for Delta’s number. I was talking to somebody regarding some plane ticket and realized he was not being truthful about some details on the tickets (time between plane, pets allowed on board....) , so I decided to not purchase through them. I had already given my credit card info but as I was still on the call, I told them I needed to cancel. (He had advised me that I had 48 hours to do so). I received a confirmation email for the cancellation, saying that my credit card wouldn’t be charged. I NEVER RECEIVED A TICKET. And my card was indeed FRAUDULENTLY CHARGED and the charges come from delta airline. (Myflightsearch purchased the tickets on Delta.com with my card info). Since the charged come from Delta, my bank was not able to dispute the charged and therefore I LOST $2000. This is THEFT should be reported to Authorities. I’m looking into this.
Craig Orr
Feb 16,2019I don't know if my problem is with myFlightSearch or TravelAvion who performs the back office work. I booked 22 tickets to Denver, CO for a Scout Trip to Philmont. Due to wildfires, our trip was canceled and both United and myFlightSearch agreed to provide refunds. While United refunded very quickly, myFlightSearch and TravelAvion have not yet issued the refund. I have been owed $3,575.42 since July, 2018. Similar to others, I have been promised the refund would come in 1 - 2 billing cycles, 1 more cycle, 2 more weeks, etc. Still no refund. Do not use myFlightSearch if they continue to be associated with TravelAvion! My booking numbers are: 11477919 x 4 tickets booked etickets 9/30/20 16826539 x 6 tickets booked etickets 10/28/2017 30216095 x 7 tickets booked etickets 10/28/2017 20273967 x 5 tickets booked etickets 11/29/2017 Original post was Feb 18 - here's the update after 7 weeks since it looks below like the company wanted to make things right: Victor was very good about following up with me and sent me a check for the full refund amount on March 1 - unfortunately, it bounced. Victor called to follow up and requested wiring instructions from me on March 14. I gave him the instructions on March 19 and that is the last I have heard from this company. Legal actions are now in progress.
Jenny Meilleur
Feb 14,2019Don't do it! Saw a great deal, book right away. Then got the call. Message said my address on my credit card was wrong.. I knew it wasn't but called anyways, asked if they could verify with me. Girl says so you booked for 4 people to Orlando total $1128.14.. She then says let me see if a can book you a better deal. Im thinking yesss even cheaper. No no no.. Lol she then says my flight is no longer available and can only get my dates for $50 more a person. Scam! Then I say no I want my deal. Transfer to customer service, they confirm my credit card info was always correct, tell me they will get financing to process and I'll receive an e-ticket. I ask why all of a sudden the deal is available when person who transfered me said it wasn't. Don't worry he says. So no e-tickets waited about 30 min. Decided to read reviews again. Then canceled my credit card. JUST DON'T DO IT!
Edna Morales
Feb 14,2019I accidentally booked a ticket thru my flight search and called back to canceled. My flight search sent me an email to notify me my refund will be issued, well 8 months later the refund has not been issued nor received. I have called this company every 2-weeks and all I get is BS to give them more time, like 9 months is not sufficient time for money to be refunded to your credit card. THIS COMPANY IS A TOTAL SCAM.
Armando F. Romano
Feb 09,2019The reason for the flight was to attend a family member, nephew who died in a trailer fire, and funeral was on Friday Feb1, 2019 and we flew back to SFO on Sat Feb 2, 2019. On Weds Jan 30, 2019 I mistakenly called this 3rd party to book the flight on Feb 2, "My Flight Search", and thinking we were talking to Jet Blue discussed the price and seats(with extra leg room). Conf # QNZKGB....booking #22043. The person fumbled and didn’t know what type of plane it was and the seat configuration and I said, "are you Jet Blue” and he said no. We said please cancel everything and he said he did. And egregious too, the flight they booked was for Jan 30, the day we called, and not Feb 2. I got a cancellation email…please see below. On my American Express Bill I see charges for this flight and on Jan 30 when we were talking about Feb 2. $99.00 and $225.29 each twice. I call Jet Blue and they said we were “no shows”. I contact a few times"My Flight Search" and want to talk to Customer Service but the rep said he/she were Customer Service and they were all adamant they did not book or charge for this flight. Well someone at that 3rd party company wanted the fee or commission because a flight as I said was booked and on Jan 30, not Feb 2. Jet Blue said there is nothing they could do about this and to make sure I call them directly in the future. There is no way American Express could have charged my Account with his flight unless they and maybe it was a mistake but admit it and settle with Jet Blue who wants to be paid $99 and $225.29 twice for 2 tickets= $648.58. ========================== Dear ARMANDO F ROMANO, Thank you for choosing MyFlightSearch.com As per our conversation and as agreed, we have cancelled your booking, booking number 220483 Please be advised that your card has not been charged for this reservation. Kind regards, Customer Service MyFlightSearch.com
Jim O'Connor
Feb 02,2019Had a mix up when reservation was made. Victor from Customer service was very helpful in fixing the problem. Thanks Victor.
Nick friesen
Jan 28,2019We found an awesome deal on flights on myflightsearch, but we ended up losing them. We were unsure what to do since we had already purchased hotels and accommodations. Myflightsearch saw our problem and took it to the managers who could help, getting us flights again! Will for sure be using myflightsearch again.
Isabel Garza
Jan 22,2019I would give this “company” 0 stars. Booked a flight through their website and 10 min later I got a phone call, their rep said that my flight was not confirmed and to call back. I called back and supposedly they couldn’t find my booking number information stating that it “probably didn’t go through”. (I should’ve known better as no flight booking company ever calls back to ‘verify or confirm’ a charge) anyway l I decide to book another flight assuming the first booking didn’t got through. I booked with spirit airlines or so I thought. I decide to check my my bank statement and to my surprise I see two charges, one for American Airlines and the other for spirit. I called them once again and they inform me that both reservations are through American Airlines, clearly I see that it is through spirit because I’m looking to my card charges. The amounts they charged are completely different to the amount they’re saying we’re supposed to be. This is a MESS. They promised to cancel both reservations and refund my money. I’m waiting eagerly. I should’ve known better.....
Zak
Dec 12,2018Honestly do NOT USE MYFLIGHTSEARCH I am a victim of their bad customer service. They have no business ethics no professionalism I don’t understand how they are still in business They over charge my credit card and when they gave me the refund they are saying this is a good Will gesture after 6 weeks they processed after calling and calling and calling their call center To be frank save your self the headaches and do not get involved with any of their lucrative deals because they will charge you extra I have proof against this company Unacceptable PNR YBQWxq Find it and contact me By the way I tried many times to contact Shayan at Lasvagas call centre Some supervisor names Eddie Hursh Steve Alex Ronnie Their extensions will change on a hourly bases
Marco
Dec 11,2018They are only receiving 1 star because 0 is not an option. This is absolute fraud. We purchased a ticket in May 2018 it is now December 2018 and we still have not been issued a refund. We are told weekly that the refund will be issued within 24-48 hours. The same line from May 2018 to December 2018. There is no manager to escalate the call to. When we demand to speak to a manager they hang up the call. Do yourself the favor and go directly to the airline! There is no reason to have to beg for your own money.
Alif Daulay
Dec 10,2018Sorry for my bad english. Disapoint and make me so frustation. Thats what i want to say for this agency. I've book SIX hotel room's on 2th december, and never get the reservation on the hotel until now. They just want your money. They just rip your wallet. They're just eat our trust. They just make a fake booking just for make us believe that we're allready get what we want. DO NOT EVER TRUST THIS AGENCY. AND FOR TRUST PILOT, PLEASE RESET YOUR VALUATION FOR THIS SITE. CAUSE EVERY GOOD REVIEWS FOR THIS AGENCY ARE TOTTALLY FAKE.
Neomi. Figueroa
Nov 15,2018Flight time changed never got a courtesy call so I missed my flight took two days to get home on stand by
Samir Khan
Nov 01,2018We booked a flight with these fraudulent people from Los Angeles to Chicago on October 28, 2018. We spoke with Peter, which is not his real name. They are operating this from some Asian countries, I guess it's India. So here is the whole story. We missed a flight and I told "Peter" the whole story and he said "not to worry, I will give you a credit of $472 on your next flight but you will have to pay for the tickets now" to which we agreed and booked the tickets. Email from them was supposed to come within 24 hours but it's been 3 days and I still don't see any email from them except for some random promotional offers.When I called them earlier today, they transferred my call to a Spirit Airlines customer care. I had to hang up and call them again and spoke with "Stacy" (again not her real name) who transferred my call to her customer care and they transferred my call to someone superior to them. Is this what these guys call a customer service? This is a SCAM. PLEASE DON'T FALL FOR IT. I am going to dispute the charge and get what I was promised. This is an honest review by an overly frustrated customer.
John Byers
Oct 25,2018Had major problems getting access to eticket and receipt. Victor stayed on the issue until it was completely resolved. faith in your company restored sir. thanks again for keepin on the issue Victor.
Oakley
Oct 24,2018Phone redirect scam! I thought I was calling Alaska Airlines to book a flight I found on Google Flights, but somehow (completely unbeknownst to me) I was directed to the number 1-833-200-3163, but the actual Alaska airline number is 1-800-252-7522. Throughout the entire booking phone conversation I thought I was talking to an AK Airlines agent. I asked about several flight itineraries because I was trying to find an affordable way to fly my 14 year old to Seattle by herself. When I asked why the fares I was being quoted on the phone were so much higher than what I had seen online, the booking agent said it was because I was booking a ticket for a minor and ANY traveler under the age of 18 MUST pay an extra "unaccompanied minor" fee to travel alone. In the end, I bit the bullet and purchased the ticket because I had no choice on the fees. I was told the airfare of $358 would appear on my bank statement separately from the earlier mentioned fees of $200, but that the total charge would be $558. I was told this would cover all taxes and fees for the minor's ticket. When it came time to travel, my husband was the one to check our daughter in at the airport, and what do you know, NO unaccompanied minor fees had been paid, and it turns out they aren't even required above the age of 13!! This was a total SCAM! This is a very dishonest company that has well-trained liars posing as airline agents giving out false information. I should have known something was up when the e-ticket confirmation came from a 3rd party company called Travel Avion. It appears that they have multiple aliases on the web and a web or phone re-direct system to trick you into thinking you're talking to the airline directly. I can't for the life in me figure out how I ever got connected to the 1-833-200-3163 phone number, but BE AWARE!! DO NOT USE THIS COMPANY!!
Audrey Taylor
Oct 01,2018Update: Shortly after posting a review on a couple of websites such as this one, I received a phone call from a nice man in customer service named Victor. He explained why it was taking so long to process my refund and assured me that my money was on its way. I received my refund a few days later. He also offered me a voucher for my troubles. Overall, I am satisfied. My money was probably on its way all along, I simply panicked because I wanted my flight booked. Thank you Victor! —————————— I booked a $420 flight to Hawaii with them. Received a confirmation email shortly after. A few days later, I got a very unclear message on my answering machine saying my reservation had not gone through. However, the amount had already been charged to my card. When I spoke to the first representative on the phone, I was told my flight had been cancelled and I would get my refund in 2-3 business days. I proceeded to speak with another 4 representatives. Each one told me different information, one of which said I would receive my money within 14 business days. I have yet to receive my money. Will be happy to update this review when/if I do.
Lisa Marotta
Sep 30,2018Booked a flight for my daughter. Within minutes of receiving a confirmation, I received a telephone call with a rep from Myflightsearch telling me that he could not give me the confirmed price of $341. The price had gone up almost $100. After much protest, I told him to cancel the reservation. NEVER has something like this happened to me. I went on Orbitz and got the ticket for $20 lower than I originally booked $321. These people are thieves. I called back to speak to a Supervisor and was told they were unable to connect me with a Supervisor. Then a rep came back and said I would need to wait 20 minutes which is allowing me the time to post this review. Thieves!
Mike
Sep 27,2018On the 24th, I was quoted a flight for $313. On the 25th, I was told that that price had not been secured in time (which was somehow my fault) and the new price was $360; I agreed to this and was sent a 'confirmation email' to make record of my booking request (this confirmation number is useless, it's literally just 15 random digits that don't do anything). Two days later, I had not been issued a ticket, so I called back. I was asked to give them just 4 more hours. After 6 hours, I still had not received a ticket. I called back, was told to wait 40 more minutes. Two hours later, I called American Airlines and they were able to confirm that MyFlightSearch had tried to book a ticket but had failed to provide my information and the ticket had not been issued. I called MyFlightSearch again, and they said they would secure my $360 ticket overnight. When I woke up in the morning, I still had not been issued a ticket. I called back and asked to speak once more with customer service, and was promptly hung up on. When I got a hold of them again, they refused to transfer me to customer service, and a 'booking agent' instead tried to bully me into a $640 dollar ticket. Under NO CIRCUMSTANCES should you ever use this service, or trust that the prices advertised on their websites are real; they are arbitrarily generated to entice you to give them your credit card information so that 5 days later they can just book you the ticket at full price and lament the fact that "booking these tickets is just not that easy". Booking airline tickets is easy, I've done it 100 times, and I rue the day that google made them the top result when I looked up my flight. I've reported my experience to the BBB (which will likely do nothing) and will make further efforts to have this absolute SCAM of a booking site revealed for what it is; a half-baked credit card fraud program. Please also note that there are a large number of fake positive scores on here for agents who have colours for last names who provided amazing service; these are all just being generated by the fraudsters to inflate the score on this site. If the price is too good to be true, that's because it is. Be smarter than I was, and protect yourself.
4045 Spencer Street, Ste 402, 89119, Las Vegas, NV, US
http://www.myflightsearch.com
Jackie Ruiz
Feb 27,2019SCAM!!!!!SCAM!!!! SCAM!!!!! This Company has its customer Service in India & you can’t understand Anything they are saying, it was the most frustrating conversation I ever had. Don’t Use this Company!!! They take your money & they don’t give you the services promised.