We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Ordering was easy and the chairs arrived within a week. The Porter chair is really comfortable, good quality and looks great.
Quick delivery and communication and good quality
We ordered the Heidi bedside tables and chest of drawers. Wasn’t sure what to expect as only seen them online but they are great quality and look amazing. I noticed there was damage on one of the corners of the bedside tables a couple of days after receiving and emailed customer services. I received a reply from Chan who was amazing to deal with and a replacement was delivered in no time. Would highly recommend.
Very happy with the quality and the service 👏 👏 👏
Quick response to emails sent. I was able to change delivery from home to work address after I had been informed of delivery date, same day just different time slot. Unfortunately there was a flaw with the coffee table I bought but this problem was quickly sorted. This was my second purchase from My Furniture and it wont be my last!
I placed an on line order for the first time with the company, pleased to say I was well informed thought of when the order would be dispatched and right up to when a delivery slot would be available , the order arrived right on time and the whole experience was a pleasure to have dealt with this company, everything arrived safe and sound and we are pleased with the product .
Quick response from customer service. Excellent communication, sorted problem out immediately and offered me option of refund or exchange as my item arrived damaged possibly via delivery.
Great service
As promised, very quick delivery and got what you paid for
Excellent service and quick free delivery. Have ordered before and looking at other things i will buy soon
Beautiful chair ! Looks really good 😊
Simple to purchase from the showroom and really quick delivery when compared to other furniture companies. They don't unpack, or take the rubbish away, but we knew this at the time ordering, so not a problem. Very happy with the tables and chairs.
I àm so happy with my tiles, exactly what I wanted.
The service & delivery is always spot on, so fast. The quality of the chair is really good & it definitely looks more expensive!
Order received exceptionally quickly and contents wrapped carefully to a high standard
Very good quality product, on stock and delivered quickly on the date indicated. Just what we needed as we had to replace existing furniture quickly.
Received faulty coffee table!! Advised to send email to customer service and would recieve a response same day. Its now been two days and still waiting!!!
Poor refund policy
Ordered on Sunday evening and arrived by 9am Thursday. Amazing bed, such good quality and great value for money. Brilliant communication from company regarding delivery
Guest
Sep 08,2023The chairs look fabulous