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My Mailing Room is a MyGroupSolutions company and was formed in 1995. My Mailing Room offers you franking machines, folding and inserting machines and letter openers. My Mailing Room’s sister company MyGroupSecurity supplies X-Ray mailroom security equipment and other security products for businesses. We have within our team a wealth of industry experience and offer skilled account management both at point of sale and on an ongoing basis. Another MyGroupSolutions company, My Printing Room provides full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK.
For more information about our mailing equipment and services please visit our website or give our friendly team a call on 01322 288890.
Reviews 68
Jim Palmer
Jan 06,2020We couldn't recommend My Mailing Room more highly, in particular Nicolle, who was very professional, friendly, extremely knowledgeable of the franking machine and couldn't be more helpful from start to finish. We were kept updated with the installation of our new franking machine every step of the way and finally given training after installation, which was informal as we requested and covered all areas, with the offer of extra training and telephone support if required at any time.
Chloe
Aug 29,2019Lindsey has been extremely helpful supporting me with some changes in equipment. Lindsey shared a huge amount of knowledge with me in order for me to make the right decision for our organisation and batted back answer after answer to all my queries which was so reassuring. Collection and delivery of equipment was executed perfectly. I was apprehensive of the timescales Lindsey gave me as it all seemed too easy, but Lindsey and the engineer on our case worked to the timescales they provided and even have our equipment returned 2 hours earlier than our deadline! The expertise and professionalism displayed by Lindsey and the engineer working on our case has been exceptional and made the process so much smoother than I ever anticipated. It is so nice to deal with an organisation who has our interests at heart and are so easy to talk to.
Lucy
Jun 30,2019The installation of our new Franking Machine was managed really well. We received excellent assistance from Steve Waller, Neil and Chloe as we adapted to the new machine, and we are very pleased with their reliable and supportive customer service.
Pete Mills
Jun 24,2019Really efficient and pleased with the service. Lindsey helped solve all our queries and provide us with the best and most cost effective machine possible. Really Happy
Keith @ KJM
Jun 18,2019The new machine was installed and working fine. Thanks to the advice given we are now processing all our documents through machine and do not have to hand fold any items so the team is pleased.
Chris
Jun 18,2019After a lengthy review of franking machine providers we decided to go for My Mailing Room as not only were they cost effective but their customer service and after care is to the same high standard of our previous franking machine supplier who has been one of the top manufacturers in this field for many years now. Would highly recommend this provider.
Roy Higgins
Jun 17,2019I cannot fault them - very keep to obtain the new business - friendly and professional - I recommend them
CMS Financial Ltd
Jun 17,2019We chose My Mailing Room as our chose supplier a few months ago and they have been extremely helpful with any queries during that time, their costs of competitive and they provide a first class service at all times.
Martin Eden
Jun 17,2019We have just upgraded our old Econ machine to a new Unitmail device so we can take advantage of the new tariffs. Despite multiple delivery mishaps the machine looks and works great so the outcome looks promising. Our Account Manager (Steve Waller) has been helpful and responsive throughout!
Deana Stefano
Jun 17,2019We have used this company for 6 years now. Great service
Joah Thompson
Jun 17,2019Your company has been very helpful and quick to respond to any quires or questions we have had. Nicolle Marshall has been taking the majority of calls and has been quick to respond to any questions we had about the setting up or use of the franking machine. This has made the use of the machine simple and easy. Thank you.
Marek
Aug 13,2018Been dealing with this team and Lindsey for years now and I would not change it or the team for anything. They are friendly, professional and helpful. If something needs to be organized they will achieve it one way or another, including account manager personally driving equipment around if necessary! Lindsey, Saffron Tim and the rest of the team are a diamond, across companies, difficult to find.
Cathy
Aug 06,2018We have been with this company for many years and always found them first class. We have recently updated our very old machine and the change over process was not as bad as we thought. Lindsey and Lauren were very professional and very helpful. I would recommend this company.
Kirsty
Jul 18,2018We contacted My Mailing Room for a machine for folding/inserting promotional materials into envelopes for sending out by post. We were doing about 600 envelopes per week manually and this was taking significant time. Lindsey (Sales) was very responsive and arranged for me to send test materials up to head office for testing. Once they confirmed the model that would suit our needs she visited our office with an engineer to demo how it works. There were options for renting or buying the equipment which was good and we ultimately decided to buy. The machine was delivered fairly quickly at which point we had to chase to get an installation date set up. Unfortunately we soon realised there was a bit of an issue with the machine being fit for purpose. We wanted to use it for 3 inserts - an a4 letter, a trifold leaflet (a4 to start with for the machine to fold into 3) and a single 1/3 A3 flyer and this was the sample material we provided for head office testing and had been told the tests showed it worked fine. The problem we had was with the tri-fold leaflet as you can't programme the model we have to fold in a specific place, meaning the crease was about 1cm off where it needed to be, putting some of our content on the wrong pages. It turned out that when HO tested the equipment they didn't un-stuff the envelope to check the contents (at which point they would have noticed this issue), so whilst the materials we use went through the machine OK (paper type etc.) this was missed. When they came to test at our office we just ran the test with regular A4 paper so didn't pick up on the issue then either. The engineer visited and tried to see if he could resolve without success, but luckily one of our staff came up with an idea for a workaround (we manually put the 1/3 A4 flyer inside the tri-fold leaflet and put both in the rear hopper) which is partly manual but still saves us significant time in not having to fold our letter or stuff and seal the envelopes, but it's not the solution we expected or were sold. Lindsey has been great at going back to try and see if there are any other solutions for us which sadly there are not but hopefully this feedback will be useful as I think being more thorough in testing and confirming a product is fit for purpose would have made this a better experience for us. I would still buy from Lindsey and My Mailing Room again (we also have a franking machine from them), i'd just be more thorough in evaluating needs/solutions first.
Luke
Jul 18,2018Always available at the other end of the telephone to discuss and provide help.
Nick
Jul 17,2018Very professional company
Joe
Jul 17,2018Lindsey was very helpful and extremely efficient. I would recommend dealing with her anytime
Richard Eley
Jul 17,20181st class service all the way through the transaction, Lindsey provided advice when needed and reassuring after-sales service..Highly recommended thank you
Mike
Jul 17,2018Could not fault My Mailing. Have experience a very professional service when we recently upgraded a machine which would be most cost effective to the company than the previous one. When we need additional supplies, delivery is prompt. Would highly recommend.
3 North Star Boulevard, DA9 9UG, Greenhithe, GB
https://www.mymailingroom.com
Kelly
Sep 15,2020We bought an envelope folding machine FPi600 from My Mailing Room. Tom Lacey from your sales team was very easy to talk to. I explained what we were looking for on the telephone and within the hour I had an email sent through with the quote which was very professional and easy to understand, all the information was laid out in a great format. Impressed with the price which I found was very competitive. Emails were answered promptly and I couldn't fault the service. From the initial first contact we had the machine delivered very quickly. Even had training for the staff on how to use the machine. I will 100 % recommend My Mailing Room.