New American Funding
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As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Reviews 866
Shane Johnson
Jul 31,2024I was very much apprehensive about using a agency that was not local and "face to face" with me. Kevin was very patient with me and explained everything he could to help me understand the process. He not only explained but seemed to understand my concerns. He worked hard and was very attentive to my questions. The great work only continued when Steffany was added to the process. Both continued to work seamlessly to help me. All emails and phone calls were handled quickly and with timely follow ups. I have nothing but praise for the team that worked with me and the service they provided. Thank you Kevin and Steffany for all the work and time you provided.
Jimbo
Jul 31,2024Mike had great communication skills and always kept me up to date on everything that was going on with the loan.
Jeanne Watkins
Jul 31,2024Worst Mortgage Company I’ve ever dealt with! I’ve lived almost 50 years buying homes and they are by far the WORST!!! Had it wrong from the beginning! Didn’t correct it for almost a year! Been charged late fees because of their incompetence, bad ratings sent to the credit unions because of their incompetence! No 2 people call you on issues! So you’re starting from square one on explanations! Only accept checks if your $ amount doesn’t agree with their website so you’re dealing with snail mail!! Won’t accept scans by email, again snail mail! We will be refinancing and it certainly will not be with them!!! Lord have mercy!
Steve Welsch
Jul 31,2024I felt so at ease and comfortable with the team at New American Funding.
floyd McDonald
Jul 31,2024Steve was helpful and quick with every response. He helped us understand the terms, and awnsered every question. I would recommend Steve to anyone looking for a financial loan.
Musta Hierofantti
Jul 31,2024Underwriting was pretty scrutinizing but all in all, everything went exceedingly well. Daniel went above and beyond to ensure all parties were in the know at all times and managed the individual tasks and the grants perfectly! Daniel and Jourdan were prompt, friendly and very responsive throughout the process. This was my first homebuying process and they both helped walk me through understanding the fine details when I was working through it all. Thank you all again!
Tami Bruce
Jul 30,2024Dylan and Janett were fantastic. Had a few bumps and frustration from my side but they were patient and helped me through it. The process itself is very streamlined and easy. Totally recommend this company!
Bryan
Jul 30,2024Shelly Johnson and her assistants and associates.
Alex P
Jul 23,2024I was doing due diligence by getting multiple quotes from lenders as I prepared to make the largest purchase of my life…a new home. I received quotes from New American funding (NAF) as well as two other lenders. New American funding had offered me 6.875%. The lowest quote I received from another lender was for 6.5% which worked out to be over $100 a month cheaper for the loan amount I was requesting. This lender had locked the rate for me at that 6.5% rate. I then messaged NAF to let them know I appreciated their help but that I was going to go with a lower quote. They immediately replied that they would “definitely beat that offer”. This was on Wednesday morning March 27. The next day my loan officer with NAF, Robert Bell, sent me a loan estimate (LE) for 6.49%. Typically I would have just stayed with the great guy who came in the lowest at 6.5%, but NAF had done my pre-approval letter and I had been working with them a bit longer so I wanted to give them the opportunity. Late Friday morning, March 29, I finally received the loan documents to DocuSign. I noticed that the option at the top where it says “is this rate locked?”, was checked “No”. At 11:33 I texted my loan officer, “Good morning Robert, Can you lock this rate until we close?” His response was, “yes i can, once all of the disclosures are signed, I am leaving at noon today so [another officer] will walk you through signing the documents. I spoke with the other office and was assured that the rate would be locked once everything was signed. Within 45 minutes I had everything signed and submitted. Early the following week I contacted Robert to be sure we were all good. He told me that yes, we would be fine…he said he thought the rates might be even lower later in the week so he was waiting until then, but assured me we were good on the 6.49 or lower. What word he never used, but what I later found out he was doing, was floating. Apparently he never locked in my loan because he left early that Friday and rates went up over the weekend…so instead of telling me he made a huge mistake and giving me options of what I wanted to do, he decided to float my loan in hopes of rates coming down to the amount they had promised me. If he had told me that he was floating it I would have been immediately concerned, but he made it sound like this was fine and he was doing it to get a lower rate that he was confident of. Meanwhile rates continued to climb. It wasn’t until a week and a half later when I hadn’t heard back from him as promised, and I was watching the loan rates and seeing that they weren’t getting better that I contacted him to see what was going on. He admitted he made a mistake and at this point there was nothing he could do. He would watch the rates and hopefully they would come down before we closed. We finally locked in on April 29 at 7.12%…almost $200 a month more on my mortgage payments. They “couldn’t honor the promise because they would lose money” is what I was told. So instead them losing money, I lose money. I eventually spoke with a manager, Adam, who offered a lender credit for the loan and title fees when I choose to refinance after at least six months. This is the only reason I gave two stars instead of one. I am hoping that this is a one-off incident, but to say I am extremely disappointed in the way this was handled is an extreme understatement. I understand that mistakes happen, but the first step when making a mistake is telling your client so they have the option of how to proceed. And the second step is to make it right and keep your promise…even if you as a company ends up losing some money over it. I guarantee the lost money to you won’t affect you as it will me.
Ron M
Jul 10,2024It has been just over a year since I purchased my home via New American Funding and the process at the beginning went fine but coming to the closing it turned into a total nightmare. On the actual day of closing as we drove with our moving truck from Miami to Cape Coral we received a call from our loan originator that we needed to purchase credit score points, additional documents, and an additional $24,000 which we did not have so we had to run around and ask family members to help us with funding if not we would loose all the deposit money, it was very stressful situation (I will not go into the back and forward between the tittle company, insurance agents, real estate agent and NAF). Please note this was all during the supposed day of closing as we were travelling with the moving truck with my 70-year mother, and 4-year-old child to a city where we did not have any accommodations. The same day of the suppose closing date we received two closing documents with different information from the two NAF “loan officers”. Also, the loan originator went ahead and locked the interest rate without our approval. It was a very emotional nerve recking time as we were in limbo and scared. Before choosing NAF I read all the reviews, which were mostly positive, at this point my personal opinion is that does reviews are paid for. If you are looking to get a mortgage loan please be careful and do your homework I would not want anyone to go through what we did.
Cheilla Campos
Jun 22,2024Terrible assistance, Chris Ames as agent at NAF was inconsistent and lacking in communication with clients, unable to offer resources available and dismissive to client's needs. very uncooperative, bad quality to have in the field and the lending company overall. Would not recommend, especially for those with limitations, NAF does not help at all as falsely advertised.
leonardo salazar
Jun 18,2024Quick and easy
Andres Sanchez
Jun 18,2024Great experience and such a blessing! You really helped our family get an amazing loan and rate! Praise the Lord! Our first house and our family loves it! Thank you for this journey!
Daedra Holder
Jun 18,2024Very helpful, informative, friendly Jordan Gardner was the BEST!!
Marianne Lachapelle
Jun 17,2024The easiest mortgage process that I have ever done from start to finish! We highly recommend NAF.
Nicole Popa
Jun 16,2024Both my loan originator and loan processor were great with communication and helpful in all of my questions. They responded in an appropriate amount of time. The only issue I had was with underwriting communicating with my loan processor about my husband being disabled and me having a POA for him. I wish it would have been communicated earlier that they were going to need him to sign documents, that the POA could not be used and that utility bills not being in his name was going to be an issue. Other than that, my experience was great.
Terry Skinner
Jun 15,2024So much of the work is now online and easy to complete
gina martocci
Jun 15,2024Russ Kaelin is what made our experience so great. He guided us through the entire process with a great deal of patience, humor and experience. No BS. He kept it real from day one and we loved that. WE had so much fun with the entire process and it's all because of him.
Kevin Stout
Jun 15,2024Attentive nature and promptness in handling each step and pleasant nature of Both Scott and Shawn. Only, caveat I would add is if it is an FHA loan be focused on the client knowing what FHA dislikes seeing in properties at appraisal.
14511 Myford Road, Ste. 100, 92780, Tustin, US
https://www.newamericanfunding.com/
Noel Evans
Jul 31,2024Great company to work with! The loan officer and processor (Janelle and Zoey) both made me feel like family and stayed in constant contact with me through out the whole process!! Fantastic company!!!