As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Communication
Coddi has been very helpful all throughout.
We had a wonderful team supporting us and finalizing the loan super quickly. They made us competitive to cash offers in this crazy market. They were also very patient in explaining every steps and details of our loan.
They were professional, efficient and easy to reach every step of the way.
Communication with them was always available. Very helpful and knowledge of refinance was great. Very pleased with my refinance and their assistance on any issues that came up during the process.
Jacob was extremely personable, understanding, patience, and punctual. I loved working with Jacob through this process and would recommend him to anybody.
It was easy to understand a very easy, easy process I didnβt
Loan Officer, Bryan Anstandig did a great job. Bryan made the process easy compared to other loans I have had in the past.
Jeanette is wonderful, she explains things in a manner one can understand and does not make you feel ignorant when you still do not understand. For a first time homeowner, NAF is great, I really hope Jeanette is your point of contact, and it is quick at first with lots of paperwork, at the end, it gets a bit slow with less communication which made me wonder what was happening, that is them working behind the scenes to finalize everything. There is not as much contact and that scared me a bit, but rest assured if you reach out, you will get the answers. Jeanette is awesome and I would recommend anyone starting this process to start with her!
Everyone was amazing to work with every step of the way. They definitely made this very stressful process a lot better. They were very quick to get back to me and answered questions promptly, and never made me feel like I was a bother. It was amazing having a team of people on my side that I could count on!
Easy process knowledgeable loan processors.
Smooth processes from beginning to end.
I started the end of June with new American funding for a 2nd mortgage. Itβs now August and still no idea what is going on. The first loan officer never returned calls or emails. After getting another loan officer who was good the first two weeks after that the same thing, not returning calls or emails.Do Not use this company and definitely do your research on it. Involved Law suits and customer service complaints. I should have believed the reviews!!!!!
NAF and their team are super experienced and professional, giving great advise and offering quality loans to their clients
Amazing experience, very knowledgeable, helpfu and patient. They gave me a chance when other companies turned me down.I highly recommend this company
They made the entire process easy. Staff was in constant communication and kept me informed every single step. Excellent customer service.
Horrible customer service at every level with the exception of opening new business. Total disrespect and firewalls designed to frustrate and support you might have expected. They never follow through on promises or follow up. Stay clear of the company if you value your time and sanity!
Brook makes all of the difference! His communication is next level!
Very professional and friendly. Explain different options for me very well.
Jach Hoang
Aug 15,2024I can't express how grateful we are to Thuysi for helping us secure our first home. From the very beginning, they were incredibly knowledgeable and supportive, guiding us through every step of the mortgage. His team answered all our questions with patience and clarity, making what could have been a stressful experience feel manageable. Thanks to his expertise, we got a great rate and closed on time without any issues. I highly recommend Thuysi to anyone looking to buy a home. They truly care about their clients and go above and beyond!