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Scotland's Leading, Local Appliance Services, we guarantee cost effective repairs.
You care, we care
One off Labour charge
No hidden fees
Certified professionals
Workmanship and parts guaranteed
Contactless payment available
Service on your schedule
Neighbourly company
Reviews 52
Dorothy Donnelly
Sep 26,2023Had to use this service twice now. Excellent service. Lindsay was so helpful. James is a great technician, knowledgeable and resolved the issue. Would definitely recommend and use again
Lesley McCallum
Aug 15,2023Prompt, professional and honest service from James at Newton Appliance Services. We have used this local company a couple of times now and wouldn’t go anywhere else. Highly recommended!!
Sam Wigham
Aug 08,2023We have used Newton Appliance Services many times and they have always been quick to respond and quick to get out to the property to complete any repairs. Would definitely recommend for any appliance issues you may have
Rosemary McCallum
Aug 08,2023All correspondence was prompt, friendly and helpful. The engineer was great, arrived whe they said they would and we're thorough and professional. He was friendly and explained everything. Highly recommend
Charlie Struthers
Aug 08,2023I've used the company on two occasions .. the first time to repair our fan oven and the second time to give an opinion on a repair to the cooker hood. The engineer was very honest and said the repair would be more expensive than purchasing a new hood ... which we did and fitted it ourselves. A very professional service that we will definitely use again.
Madison McManus
Jul 07,2023On time, professional, friendly and got the job done. Highly recommend. Many thanks, Laura
Richard Gordon
Jun 07,2023I have used Newton Services for several years, mainly to maintain our Smeg range cooker. There service has always been excellent and they even managed to repair the cooker this time when the parts have been made obsolete, using the knowledge within their organization. My thanks to them! Richard
Stevie
May 12,2023I’ve used Newton for white goods repairs for years now and have never been let down or disappointed. Every repair has been effective, reasonably priced and performed promptly, very happy to recommend them.
Yvonne Cameron
May 05,2023Excellent customer service and with a smile too. :) so many should take a leaf out this company's book. James visited my home over the last six months with an ongoing problem with my B & Q oven / insurance issue, no one to be fixed by a repair I may add and their customer service was shocking! Reports gallore undertaken by James, finally the insurance company have taken his expertise and dealt with a refund as there has most definitely been a fault! Thanks James for helping to sort this issue, very much appreciated. I have already passed your details on as you know to others.
Billie Whyte
Mar 16,2023I honestly can’t fault these guys! We called Newton appliances to install a hob and oven for us but only the oven could be installed due to an incorrect socket type. James was fantastic in providing us the information needed to pass on to the council so we could get the hob installed at a later date. We’ve just had our second call out and now how a fully functional hob and oven! James even charged us £30 both times rather than the £60 call out fee twice and said he’d done it as he’d only done half the job we’d originally called him out for. The woman on the phone is also super patient and really helpful so overall, I’ll be keeping their number just in case! Would definitely use again if we have any need for a repair or installation in future!
Bob McRae
Mar 14,2023Extremely helpful and informative during visit to my house, explaining their work all along the way. Provided information after the visit as promised so 10/10 from me!
Iain White
Feb 08,2023Excellent service, extremely professional to the last detail highly recommended
Angela Stockton
Dec 22,2022Can’t recommend these guys enough. Dishwasher was trying to drain constantly, within 15 minutes it was back up and running. Thank you.
Karen Lindsay
Dec 14,2022Stevie was fantastic! He'd been recommended through a friend and was friendly and got the job done, or sadly in this case said that it was time for a new dishwasher which we were expecting. Affordable, friendly and a great service!
Neil McMillan
Sep 21,2022Very quick response
Kevin M
Aug 25,2022I thought my dishwasher was toast when a friend recommended James at Newton, I booked an appointment was given a convenient time slot in which James arrived in. He diagnosed the issue, repaired my washer and saves me spending hundreds of pounds on a needless replacement. Cant recommend highly enough and will 100% use in the future.
jrmacalpine
Jul 14,2022Very prompt efficient service.Fault in washing machine was identified and repaired.Well pleased.
Karen Steeple
Jun 23,2022Fantastic service ! Great communication , very friendly and could not have been more helpful. Cannot rate them high enough so refreshing to deal with real people that care about the customer and their job
James Mcnulty
May 30,2022Had James at my house today for a repair...very attentive to the job in hand ...done a good repair which I am very happy with...would I recommend...yes...
lynstrom
Jan 23,2024I had a visit recently from an engineer to assess a faulty kitchen appliance. This was arranged by an intermediate "repairs company" - Go Assist - a rip-off company which I have also reviewed on Trustpilot (I didn't know then how bad they are, essentially it is a scam company unless you are one of the lucky few). The engineer stayed approximately 15 minutes and did not do any diagnostic tests, instead diagnosed the problem by ear alone. This was not a cheap visit, as explained in my Go Assist review. After phoning James Loudoun, the owner, to complain, I was told I was "over-reacting", and that I must take into account the travelling time for the engineer getting to and from my address, in addition to the actual time spent i my kitchen. I replied, correctly I believe, that travel time should be non-chargeable. When I complained that the engineer did not test any components using any metering equipment, I was told that, with 30 years experience, the engineer didn't have to do that because he was so experienced. Maybe so, but it's completely not what I was expecting. I had paid for up to 1 hour of diagnosis and repair, but all I got was the very unsatisfactory 10-15 minutes before he left. They said they were going to recommend parts to the handling company but I had lost all confidence in them at that point and cancelled any further input from them. A waste of everyone's time. The engineer made a very glib remark to me as he was leaving which left me feeling shocked and quite threatened. I think they are rebranding to "Local Appliance Services" to align themselves with Go Assist presumably to extract as much cash from the public, for doing nothing, as possible. A good business model but not for the consumer. What a terrible experience, the worst I have had in terms of appliance repairs, and I would not have them back to my address under any circumstances. UPDATE 01/02/24 I know what the engineer "diagnosed" but turns out he was wrong. As I have said over and over to Mr Loudoun and Go Assist, who sent them to me, listening to dishwasher mechanism and having alleged "experience" are not a substitute for doing actual repair work (or not any work at all, in my case).