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Reviews 35
Tor Petersen
Feb 05,2025Tore jacket a month after the purchase. Reached out to customer support for repairs. No advice or services where offered. Disappointed in the quality and the (missing) lacking service.
Chris
Jan 09,2025Products seem to have gone down hill, I used to swear by their Niels standard Tees as the perfect design, however the last one I purchased has completely faded after just one use, also a recent purchase of some Aros shorts, another favourite just don't seem to have the quality they once had, such a shame, sort it out Norse!
Dave Montali
Oct 09,2024Return portal doesn't work - customer support doesn't answer. What a joke for a company charging such prices. Will never order again.
Stephen Thompson
Jul 18,2024I bought a down filled jacket from them (£700.00) which had the Pertex finish, supposedly waterproof. Guys, before buying, take a look at the negative reviews, there is a reason for them. First time out in the rain the jacket was totally porous which ruined the down filling. After several emails and two weeks, no offer of a refund or replacement, just a comment that they will report the issue to their production team. This is obviously no comfort at all as i am now £700.00 out of pocket on a product which is not ft for purpose. Very poor products and even worse customer service. Avoid at all costs.
File Birnham
Jul 10,2024I have a closet full of Norse Projects (NP) clothing and a love/hate relationship with the brand. NP sizing is wildly inconsistent. Often I'll buy two of the same shirt/size and keep the one that fits better knowing that they will differ. I have three Sigfrid/Kirk/Adam sweaters that pile worse than sweaters a fraction of the cost (but are nearly as soft as cashmere). DO NOT buy their Vagn sweatshirts under any circumstances, I've had two and I've never seen an item shrink as bad as these--they shrunk at least 3 sizes and now are unwearable. When new...they were perfect. Similarly, their Nils shirts shrink irregularly (beware of grey heather-colored cotton items). At this price point, it is unacceptable that you could not machine wash a simple t-shirt or sweatshirt--"dry clean only" is not a permissible excuse; it is a design flaw. Beware that even though their permanent collection appears year after year, they DO alter the FIT from year to year. A good rule of thumb is that the Vagn/Nils lines fit one or more sizes small, the Algot shirts fit true to size, and every other shirt fits one size large (sometimes two). Kirk/Adam/Sigfrid sweater sizing is also true to size. Every cotton item you buy from Norse Projects will shrink. A lot. So why do I keep buying their stuff? When an item does fit, it does so perfectly. I love the color and style combinations--simple, but with subtle, elevating design flourishes. Better flannel shirt patterns simply do not exist; NP has balanced the flannel universe. Their sweaters hit a sweet spot with a timeless, modern fit. Lastly, I shamefully identify with their "design ethos" and regrettably buy into their marketing. Its all fluff, but if clothes make you FEEL a certain way, of a certain tribe, in a certain moment, then they've done half their job. Remember: all you're really paying for with a luxury brand is perception. My recommendation is only to buy NP clothes on significant discount (which I do) from online retailers. Make sure that you buy from retailers with a simple, straightforward return policy that works in your country because the chances you'll need to return an item are high. When you do find an item that works, enjoy the understated Scandinavian sophistication that the brand promotes so well.
Rasmus Vinther Andersen
Mar 14,2024Har d. 11/3 købt 2 jakker. En i small og en i medium. Pengene reserveres på mit kort, hvilket undrer mig for har ingen ordrebekræftelse fået. Jeg venter et dagen efter hvorefter jeg så skriver til support. Her er ventetiden lang, og langt om længe vender en medarbejder tilbage, der meddeler at jakken i medium desværre var udsolgt, så den kunne jeg ikke købe. Synes det lyder mærkeligt, så jeg tjekker igen dagen efter hvor jeg nu kan se medium stadigvæk er på lager. Skriver support om jeg denne gang kan regne med tilgængeligheden på hjemmesiden, men support svarer ikke. Igår valgte jeg så at smide en medium i kurven - igen er pengene reserveret, ingen ordrebekræftelse, men varen er nu afsendt. I shipping mailen står et telefonnummer man kan ringe på, hvis der er spørgsmål. Det har jeg forsøgt 3 gange i dag, men nummeret et ikke længere i brug!!! Jeg er også velkommen til at henvende mig til support, men de har ikke svaret mig siden tirsdag. Vi har torsdag eftermiddag nu. Alt i alt, en så ringe kundeoplevelse, som på ingen måder kan stå på mål for den gængse danske webbutik, at jeg kraftigt overvejer at sende begge ting retur, da jeg er bekymret for om kvalitet matcher service. Ærgerligt, for designs er pæne. Vil ikke anbefale andre at handle med dem online.
BingoKongen
Feb 22,2024Varen ikke på lager alligevel. Jeg fandt et par Adidas sko, som kun kunne købes gennem denne side. Det så ud til at varen var på lager, men stor var min skuffelse da jeg i dag så får en email om at varen er udsolgt. I burde få siden til at markere hvilke størrelser der er tilbage. Nu har I så reserveret 1400 kr. fra mig uden at have varen. Det må man ikke i følge dansk forbrugerlov, så sæt dem venligst fri igen hurtigst muligt.
Ben Marshall
Jan 21,2024I’m not sure what’s happened to these guys, but they used to be amazing. Now they’ve gone up massively in price, hugely down in quality and their returns policy is shockingly bad. I used to buy so much from them, but now I feel the quality is the same as Uniqlo but 5x the price. It’s so disappointing as they were my favourite brand but now they are just mugging off their customers. Stay away and buy brands like Folk, COS or a Days March, a fraction of the price but better price.
William
Jan 04,2024Despicable customer service. Never in my life have I experienced such disgraceful customer service. I was sent jeans that were labeled incorrectly, and have been through a months long ordeal trying to get a refund for them. The CS attendants refute factual, proven information that is clearly stated in writing, they are manipulating, gaslighting pieces of work. Good luck to anyone who chooses to shop with the company. They will make your life worse.
Maciej Nadobnik
Aug 02,2023My Nunk Econyl jacket did not last its first dry cleaning process. Seams just broke open in multiple spots. Too bad I only had it cleaned a couple of months after the warranty. Customer service offered me nothing, not even a paid repair! This is beyond frustrating.
Jerry
Jul 03,2023Got a gore tex jacket about 4 years ago - have worn it across the world, long hikes, camping etc. and also bars, nights out, festivals. Looks brand new still, basically no wear and tear. Worth the money.
Nicolai
Jun 15,2023Jeg vil klart opfordre til aldrig hverken at give eller modtage gaver fra dette brand. De giver hverken penge retur eller prismatcher på egne produkter hos andre udbydere. Det vil sige, at du som forbruger er bondefanget til at bruge pengene på præcis samme vare, blot til fuld pris. Grotesk service.
troels thorsen
Jun 13,2023Sendte en pakke retur da et par bukser var for små, jeg udfyldte retur sedlen med kryds ved at jeg gerne ville have dem byttet til en større str. Jeg hører ingen ting i over 14 dage og må selv kontakte jeres kunde service og får at vide at i ikke modtager pakker om lørdagen og den derfor var afleveret andet sted hvilket i også påstår i ikke har modtaget besked omkring? Derefter skal jeg modtage en ny retur label fra jer og selv sende den igen! Efter over en måned har nu modtaget penge retur, men ikke en retur vare som jeg ellers havde bedt om og nu er varen ikke længere på tilbud til den pris jeg havde givet! Det har virkelig været en dårlig oplevelse at bruge jeres webshop!
Mike
Apr 12,2023I recently ordered the Alvar Gore-Tex Infinum 4.0 from Norse Projects on 22nd of March, which was supposed to be delivered by DHL Express. Unfortunately, the package was signed for by someone who was not me and it went missing. I was frustrated by the slow customer service of DHL, but I was very grateful for the amazing customer service of Norse Projects. Amanda and Emma were both very communicative and kept me informed throughout the whole process. Furthermore, they offered me a full refund in the meantime while they mediated with DHL. I'm thankful for the great customer service and I hope that DHL will take responsibility for the situation and reimburse Norse Projects for the value of the package. Oh and I'm very satisfied with the overall quality and fit of the Alvar Gore-Tex Infinum 4.0 I purchased from another webshop in the meantime, as they were on sale.
Luke Armstrong
Apr 03,2023I have owned many Norse Projects items. My review is to highlight the Alta Pertex 2.0 Light Jacket and the Mountain Boots. The Jacket is highly durable... withstanding many tumbles into thorn bushes and scraping against large rock faces. I've found this jacket can be used for both spring, with light layering underneath, and winter, when paired with a jacket liner or sweater (Northern Ontario, BC Mainland, Canada). I love the style of the jacket and find the pockets to have just enough room for my belongings. The boots are extremely light and durable. My family is known for being rough on our belongings so these boots passed our brutality test. The leather is a nice texture that is very easy to clean. The water-proof feature is flawless as I've been submerged to my ankles many-a-time with no moisture seeping through the seams. Looking forward to new products. Well worth their price in terms of value and style.
Niklas Gltzw
Feb 19,2023I buy norse garments since 2012 and their products do have quality issues. Over the years I had nearly everything from socks, over hats to coats and shoes. In my openion its not worth retail. Not even close. I really can not understand why they higher their prices every year. But if you find norse in sale give it a shot. Especially their higher priced jackets are good.
TB
Nov 02,2022Ordered direct from their website. Order process was very simple and received confirmation emails. Order delivered to the UK one day earlier than advised. First impressions are that clothes are good quality (although time will tell!). Very good customer experience so far.
Henrik Teglberg
Sep 21,2022Fik en Norse projects cap i gave. Som gammel sixpence-mand var jeg skeptisk. Men den var flot og sad bare godt. Farven holdt dog ikke mere end 2-3 måneder - tiltrods for almindeligt fritidsbrug. Så nu ligner den noget der er løgn. Desværre vil Norse projects ikke bytte - men vil have, at jeg skal ulejlige giver og så retur til stormagasin, hvor den er købt. Det kommer ikke til at ske - til gengæld vil jeg opfordre til, at være påpasselig med køb af dette brand…
John
Jul 24,2022Poor quality control. I purchased a pair of Aros Light Twill Shorts which looked spot on out of the packet but upon washing them I noticed the stitching along the rear looked odd, a closer look revealed holes left from a sewing machine and my guess is that they were probably sewn incorrectly, the stitching picked, then sewn again in the factory. The machine wash I gave them looks to have fluffed up the holes and it looks a mess. These shorts should have never have left the factory, poor quality control!
Pierre Debroux
Feb 08,2025I bought a backpack, the ARKTISK Black 25L Day Backpack model, which is the most durable backpack I've ever had in my life. However, I find that Blinir sweaters are of poor quality; they pill too quickly and look terrible after two months.