Northern Trade Windows
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Northern Trade Windows has been manufacturing and installing windows, doors and home improvements since 1994. We're a name you can trust.
Reviews 133
Paul Kirkbright
Apr 04,2024Good communication from start to finish Good price, 6 windows and door, 2 windows for neighbour Came on date agreed , 8.30 on site, wet day but didn’t dampen their spirits Carpet and furniture covered , cleaned up well All done in 2 days Good product, house certainly warmer No problem in recommending ntw and fitters
customer
Apr 03,2024We recently had our windows installed. Luke and Steven in the office were very helpful and Mark the fitter was brilliant. Would highly recommend there quality products and installation
Mr A P Stephens
Mar 20,2024Recently begun using our new conservatory built by NTW. The team had to cope with appalling weather during the build but despite difficult conditions did a first class job and completed in good time. Very pleased with the end product, would thoroughly recommend them.
Michael - Ballyhackamore
Feb 21,2024Arrived on time, were very efficient, tidy and professional. Four old windows replaced in four hours. We had a problem with condensation on the old kitchen windows which has now almost gone. Would definitely recommend.
Richard Moore
Feb 14,2024Just had my window, bi folds and new doors fitted and I could not be happier. From the moment the salesperson came to see me to everything being fitted it’s taken less than 3 weeks and dealt with in a very professional manner. I cannot recommend them enough.
JONATHAN HARDAKER
Feb 14,2024Great service. Door installed without issues. Friendly staff and overall very pleased with everything.
T.Foulds
Feb 09,2024Lots of things gone wrong over the 5 years I've had them. Been out 5 ot 6 times. Each time it's an effort. Rude staff, poor communication. Lastest time they blamed yale locks , who blamed them. Refuse to pay me the locksmith fees which I incurred as they couldn't secure the door for a week. I have the email from yale that the door needs to be weather tight and this door wasn't, causing the damage. As you can see by NTW reply, they like to get personal and very defensive. Maybe they should install their windows and doors properly first time? Regret using these, they slagged off a local window company called tong windows and doors, said they were cowboys but I bet theyed of done a better job. Buyer beware.
Perry
Feb 01,2024A truly brilliant experience. From the initial introduction to Northern Trade Windows by Barbara, in the Bury precinct, to the installation of my beautiful new windows fitted by an amazing team of fitters, whose work is of the very highest standard. Thank you so much to Northern Trade windows for your courteous help, speed and efficiency at every stage of the process. H Perry
Mrs Jennifer Stewart
Jan 27,2024Quoted for a new back door, they came a few weeks later to fit. Friendly and polite fitters.
Alison
Dec 22,2023Very happy with our windows. Short lead time from order to installation as units are made in house. We replaced most of our old double glazed windows wood frame windows with UPVC. No more draughts, home is warmer and quieter and no need to keep painting the frames. NTW listened to what we wanted and made good suggestions that we are pleased about such as handle style and safety window. The installation was quick and team were friendly and considerate.
N.Kay
Dec 17,2023Mark and Matthew were fantastic at fitting our Bi-Fold doors!!! Turned up on time, put down all protective covers both inside and out and kept everything as clean as possible. They went above and beyond to make sure the fit, look and finish was beyond satisfaction. Friendly and professional and made sure everything was right before they tidied up and finished. Highly recommend and would use again!
David Wilkinson
Dec 16,2023We shopped around for a few quotes for our new windows and patio door and although NTW were not the cheapest, after doing some research we discovered that they use the best profile and glass for their products, the installation team were excellent and a friendly couple of lads and completed the installation in the 2 days. We wouldn't hesitate to recommend NTW, Don't be confused by the name "Northern Trade Windows" as they offer a full retail installations service for homeowners
Robert Porter
Dec 15,2023Brilliant service brilliant staff. Over the moon with my windows and new door
Mrs Dianne Howard
Dec 13,2023Great service Mark and Mathew were very experienced and knowledgable. Arrived on time. Worked hard all day. Very clean workers. Cleaning up well before leaving. We had windows and patio doors replace. Extremely satisfied with everything they have done. We would certainly recommend Northern Trade Windows. Geoff and Dianne Howard
Leanne
Dec 11,2023The fitting was excellent - but the aftercare is extremely poor. I have been having issues with drafts from both doors I had fitted and requested they come and take a look. However, they informed me they could not without the paper copy of the invoice. It was a paper copy, a digital copy was never issued, so of course by this point I have misplaced it. Beyond this, it appeared they could not help me. After advising them that they a have a legal requirement for their accounts to be maintained for a period of time, therefore they must have a copy of my invoice, they confirmed they could request a copy on my behalf (this would take 14 days). Good, honest companies, would offer this information themselves, not withhold it. The copy invoice was requested on the 20th October and I am still sat here on the 11th December with no copy invoice or service booked (this review was written prior to getting a response later that morning with a service date of the 3rd January). With a draft coming through both doors and unnecessary additional heating costs. Extremely disappointed. -------------------------------------- Poor response to a dissatisfied customer. Your service manager did state they will (not try) request a copy invoice and that it would take 14 days, after that point a service would take place. As of course, you have a duty to retain all accounting paperwork (invoices included) for a period of time. Although this is in no means a review against your service manager as he can only do as your internal procedures allow. As for the emotional psychology involved in the written response for other readers – I greatly appreciate and sympathise with loss, a large proportion of the population does, especially in recent years. He did state a bereavement, no specifics as you have done so for the emotional response, and return on the 30th. However, from the date of request from your customers perspective, having had to chase on the 28th November, after being confirmed the request would take 14 days from the 20th October, to then being told it would be the 30th November, to then have to chase again on the 11th December, is not reasonable. As for “make sure we don’t attend service calls for products that our not ours” – I have previously had a call from your sales team asking if I was further interested in windows after having had the doors fitted. In that call I actually mentioned the doors needed looking at, he also said I must have my guarantee number, yet, clearly he knew I had a previous purchase from yourselves. Therefore, I assume you have a database of some sort. I am sorry your Managing Director had to go out of his way to locate his customers file. I struggle to see what benefit that statement actually aids towards a disgruntled customer. It further adds to the point that you can locate, and prove the location of the fitting of your products. And the information could have been located a lot sooner than it has been. I would suggest taking onboard feedback rather than further aid to the dissatisfaction – provide digital copies, which I have had from every other company in terms of work, except for yourselves. Or checking other security details on your database to locate your customers file. We will be going elsewhere for the service. Your whole response is a contradiction and further aids to the disappointment. May I also add that by sharing my last name - this is a data breach.
Lisa
Nov 23,2023It’s nice to still find a long-running family business who values their customers and offers a high level of customer service, whilst still being competitively priced. Jon in the trade sales team is very knowledgeable and goes above and beyond to help.
Noreen Mason
Nov 22,2023Had a back door fitted this morning, Beautiful door fitted by the most friendly, polite and proficient fitters at their job. (Thank you lads, alas I can't remember your names!) Would highly recommend for a well done job at a reasonable price. Thanks NTW.
Mark Joesbury
Nov 22,2023Excellent father and son team did a very tidy job and helped get armchairs into lounge. Many Thanks.
WARREN CLARKE
Nov 18,2023We had a several windows fitted through NTW whilst doing our refurb. We went through Elliot, who was fantastic from start to finish. He was extremely professional and gave us a great price. Matt came a fit the windows. He was polite and speedy with his work. The windows look great and will definitely be finishing the rest of our windows through NTW. Again, thank you to Elliot and Matt. Strongly recommended if you're looking for a great price and glass!
Bradford Road 513, LS28 8ET, Pudsey, GB
http://northerntradewindows.co.uk
Peter Travis
Apr 12,2024The price was affordable, sample of materials showed it's pluses. The three man team were polite, friendly and seemed to work solidly.o End result was excellent with all scrap and debris removed.