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Reviews 263
Samuel Joe
Feb 05,2025Customer service satisfaction 👌
JP Pezina
Feb 04,2025We never received the product we purchase. Tried to call the customer service line and got no call back. I would not recommend your company to anyone that cares about service.
Rose Bochert
Jan 25,2025Had a problem with broken trays and customer service was great and replaced them quickly. Love the stand.
Janet Reinhardt
Jan 21,2025One of the motorized stands that I just received works good, the other is a problem. I sent a video of it operating and would like it replaced. i await your response. Bill
Matthew Rehm
Dec 09,2024Awful. Absolutely Awful. I placed the order 20 days ago and still don't have it. Tracking says it was shipped, but delayed and has been in that status for almost 2 weeks.
David Deloach
Dec 05,2024This mobile TV stand is made with quality parts and it is very stable. The shelf easily holds my Onkyo surround receiver. Note: If you watch the youtube assembly video, at 1:30 they install the columns on the wrong side.
AEN
Nov 23,2024The stand is as described. Very sturdy and rolls easily. The assembly instructions had one step that seemed to be out of order. It said to mount the TV on the stand and then adjust the height, but I was unable to adjust the height with the TV mounted. I had to remove the TV, adjust the height, and then remount the TV.
Gary Nova
Nov 23,2024This stand is amazing. It is holding my 83" OLED and i can move it anywhere in the room. Built like a tank. Highly recommend.
Farmers Insurance District Off
Nov 13,2024Excellent!!!
michael canatsey
Nov 09,2024easy web site and quick delivery
Library Dept
Nov 05,2024We ordered four TS-1881W TV stands. All four boxes were battered and some of the pieces inside the box were out of their styrofoam packing and rattling aorund inside the box. When we assembled the stands, the height adjusting holes in one of the telescoping towers was misaligned, causing the TV to rest at an angle. We removed the TV and used a round file to elongate (lower) two of the holes to create a level crossbar. I don't know if the manufacturing "jigs" have become worn or this was a product of poor workmanship, but your product quality and packing quality is slipping.
Annonymous
Oct 07,2024There was a small issue and onkron went above and beyond to fix it. We went ahead and purchased additional stands from Onkron and will continue our relationship to purchase wall mounts for our church.
Heather Hall
Sep 30,2024Quick delivery and no fuss ordering!
Boys & Girls Clubs of the Mid.
Sep 25,2024It's perfect or a 65" TV. Easy assembly as well! Love it!
Satish Ramakrishnan
Sep 20,2024The media stand is solid and stable. Since it is also adjustable, it makes it easy to set it up at the right height for the conference room. The stand was delivered within a week of the purchase so perfectly on time. Will buy from Onkron again.
Jeff Shade
Sep 15,2024Couldn’t be happier I love my new set up. Thank you. Good job guys.
James Boorer
Sep 09,2024I ordered a TV stand for a conference, I made an error when checking out as I did not select express delivery - emailed customer service to upgrade delivery and sent an invoice for the extra that was duly paid but delivery never expedited leaving me at the conference without a TV stand which was a real pain. Getting hold of customer service in a hurry in the run up to the conference was not easy. So this was originally a 1 star review from a grumpy customer. However Onkron have apologised and offered a small discount by way of apology. I know mistakes can happen so other than the difficulties getting hold of customer service this should not be a black mark against the whole company. The quality of the TV stand is really good so I have no issue with the product at all now it has been delivered. I'm thus upgrading to a 3* review. I would buy from Onkron again and if there was no time pressure I suspect this would have been a 5* review.
Andreas Pracht
Aug 29,2024Am 22. August habe ich ein Produkt bestellt und umgehend eine Versandbestätigung erhalten. Allerdings zeigt die Sendungsverfolgung von UPS, dass der Artikel zwar für den Versand angemeldet, aber noch nicht tatsächlich übergeben wurde. Seitdem sind mehrere Tage vergangen, ohne dass sich der Status geändert hat. Ich habe wiederholt versucht, den technischen Support zu kontaktieren, um Aufklärung zu erhalten, leider ohne Erfolg. Jedes Mal, wenn ich anrufe, ist die Leitung besetzt. Diese mangelnde Erreichbarkeit des Supports und die Verzögerung im Versandprozess haben mein Vertrauen in das Unternehmen stark beeinträchtigt. Ich erwarte von einem Unternehmen, dass es seine Versandangaben einhält und im Falle von Verzögerungen aktiv kommuniziert. Auch sollte der Kundenservice zugänglich und reaktionsschnell sein, um Unterstützung und Informationen zu bieten. Leider wurde beides in meinem Fall nicht erfüllt. Ich hoffe, dass das Unternehmen diesen Bereich verbessern kann und zukünftig eine bessere Erfahrung für seine Kunden sicherstellt. Update: 12.09.2024 Die Rückerstattung von dem überwiesenen Betrag wurde zügig zurücküberwiesen. Dafür vergebe ich einen weiteren Stern.
Frank Saladino
Jul 20,2024The product I received was easy to assemble and is very durable, perfect for my 65 inch TV!
16801 Addison Road, Suite 124, 75001, Addison, US
http://www.onkron.us
Bob F
Mar 06,2025Easy from order through assembly