Orange Genie - A compliant PAYE umbrella company and expert contractor accountants specialising in contractors and freelancers. "Our aspiration is to improve the lives, the opportunities and well-being of freelancers and professional contractors"
Due to the rather excessive cost of closing a company (and found it can be exceptionally cheaper to do so with another accounting firm) I gave 3 stars. However, 4 stars would be for the service I have had.
Really good customer service provided by Nabeeha, helped with all my problems and enquiries.
The service was quick, polite and to the point, and the person I was dealing with had answers to all my questions
I must say that the customer service advisor Saira Ahmed was very quick to process my Holiday Pay and inform me by email that it has been completed. I needed the money to be processed quickly in this financially difficult time ! Thanks Saira and Orange Genie !
Nabeeha provided Me with an efficient and friendly service . She answered the phone in less than 10 secs and was quickly and efficiently able to navigate my file and accurately answer all my many questions I had.
Shanice Robinson was extremely courteous and helpful. Explained who Orange Genie were and how they work with the recruitment agency and how they would support me. Sent documentation through as soon as it was promised and went through this to ensure content was understood. A pleasure to talk with Shanice today and I am grateful for her support.
Shanice was very kind, helpful, and understanding
Advisor was extremely helpful and gave me advice that I was not previously aware of, regarding holiday pay, that will greatly benefit me going forwards :)
Lauren Stoddard, helped with clarity and access in relation to changes and new portal etc.
Lovely grating and speaking manner,great listening and problem solving. Very good in reassuring,resolve the matter and called me to inform me. Great experience and great help!
Saira was efficient in taking me through my query. Have me the required information and explanation in an easily understandable manner. She was approachable, polite and professional throughout.
I don’t normally write reviews but this had to be the exception. Amazing friendly and supportive customer service. Thank you for making things easier 😊
Professional, quick, responsible and always helpful. My accountant is Olivia Gehring and she's really great.
Olivia Gehring is my account Manager. Olivia does a fantastic job keeping my finances in order and helped me identify that I had paid to much tax and organised the refund for me.
Conner was great today when I had a query, he was very polite and sorted it out immediately. Excellent customer service!
I could speak to a person rather than a recorded message. The consultant was courteous and helpful.
Ellie Dutton She is polite. She makes you understand about umbrella very well . She answer’s your question politely. Thank you Ellie .
Conner being polite and helpful
Yes, I found Saria to be very helpful - she was polite, listening carefully to what I had to say.
Jo Middleton
May 25,2023Connor was very helpful! Thank you for helping me.