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Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.
Reviews 896
.Victoria wild
Apr 05,2021I ordered my porcelain paving and paid for it on my credit card but then received an email the next day saying they will b approximately 8 weeks for delivery. I have now paid for them as my credit card bill came in but I don't have the paving and I really want them.
Tina
Apr 04,2021Communication is terrible. Website doesn't advise any issues with deliveries. We emailed to find out when products would be delivered as no updates on tracking in over 8 days nd took over 2 days to respond. Phone wait times are excessive. We were suppose to receive part of the order on 01Apr, it didn't arrive and received no communication to or contact to say there would be a delay.
Neil
Apr 04,2021Excellent service from the moment I got through to sales department. Kept informed of progress for expected delivery and heard from delivery courier to set up delivery date.
david cochrane
Apr 03,2021Excellent service and great products
Gavin
Apr 03,2021Very good customer service, quick delivery and all questions asked. Great product with just one breakage which wasn’t a problem for me.
JPhoenix
Apr 03,2021Not the best at informing you about delivery when ordering.
Jane Jones
Apr 02,2021Simple service to use. Took some time to get confirmation of order. The goods arrived unannounced so lucky that someone was in to receive them followed by an email the next day to say they would be delivered the following day - guess this is the downside of using a third party to buy from.
Irene Deering
Apr 02,2021Good service. Called a few days before delivery to arrange. Called half hour before they were due to deliver. Product was in good order. Would definitely recommend.
Mr Boulter
Apr 02,2021A little confusion over my order but all sorted and delivered within 10 days
Stacey Fowler
Apr 01,2021Absolutely unprofessional - DO NOT USE! Whilst online chat to enquire about stock for next day delivery, I was informed by the Managing Director that the item I had selected was incorrect on their website and thanked me for pointing this out. Selected a different product on the 25.03.21 whilst paying postage for a specified delivery date (31.03.21). Received an email on the 29.03.21 to state the item was out of stock, so I called waiting for over an hour to be told I needed to pay an addition £44.00 for the next choice. Come the 31.03.21 I watched the tracking which did not change throughout the day, called again with no success. Chatted to the MD to be told the weight was too high so they left my delivery. It would be delivered on the 01.04.21. 01.04.21 delivery did not move from Essex again, so called them and chatted to the MD online for her to tell me there had been a fire in Oxford so they could not deliver! I know, you could be mistaken for watching a soap opera! £1220.12 later to be told I will have to wait 14 days under section 75 and I am threatening and rude! Do not line their pockets with your hard earned cash. I wish I had checked the reviews before I ordered - Hindsight is a wonderful thing. ADDITIONAL: No mention of medical supplies or groceries within your chat or call I had at all. I have all the screenshots of your responses for anyone who wishes to review. Not delivered because of excess weight, then a fire which there are no reports of within Essex or Oxford and now due to medical supplies WOW, any other reasons you want to state! Looking forward to my full refund.... STILL NO REFUND 15.04.21.
Customer
Apr 01,2021I ordered slabs that were "in stock". I then got an email the next day saying they were not in stock and would I like to buy something else. I said no and wanted a refund. I opened a case with PayPal because I paid through them. PayPal then communicated with the seller allowing them to refund easily and quickly. However the seller hasn't responded or issued a refund and has now claimed they won't refund me because I "requested a charge back" and it is in the hands of PayPal(??). This is not true. The emails I have had back are unhelpful. If you do decide to buy, then double check the stock levels if you can get through on the phone. Otherwise you'll have paid and will be left waiting for a refund. Update: It appears they have now refunded me at last.
MDS
Mar 31,2021Placed order that was confirmed for delivery today. Then email received that stock not in fact available after all and a three week wait. No refund offered. On hold for more than an hour so far - customer service absolutely dire and completely unacceptable way of conducting business. How can an order be confirmed and then a few days later miraculously no stock ? No explanation or apology. Avoid. Note response below - the order confirmation was shared with Trustpilot who have verified it. I have no wish to engage further with Paving Superstore but potential customers should know how dire their service can be. The responses given by paving Superstore to this and other reviewers are striking by the lack of any meaningful apology - it is never their fault. And they seldom answer the phone short of an hour on hold. Why bother ?
Jane
Mar 30,2021Easy to use website, very comprehensive.
David Manders
Mar 30,2021I am having to reassess my opinion (first warning is the samples twice went to wrong address). I ordered expedited delivery, but the order failed to turn up on designated day and I am still waiting for a refund. However, the larger issue is only one pallet turned up, rather than two. A week later, and spending over 1,5 hrs queuing (NB live chat is not live, and no response on email for ticket raised), it is still not resolved. I appreciate things sometimes go wrong, but this company, has a great website, competitive prices, but abysmal customer services. Upgraded to 3 stars as problem was resolved.
Valerie N Paul Creber
Mar 26,2021A very good site plenty to choose from i used the chat line which was very helpful and made my choice with that help
. stephens
Mar 26,2021Always great...
Cheyenne Michael Henry
Mar 25,2021Ordered some compost for my garden with some little plants of roses and get them so fast. Delivery was on time. Product is well qualified. Thanks.
Sadeqa Akbani
Mar 24,2021Easy to order sample.
MR DARREN SHADBOLT
Mar 23,2021when you enter their website it tries to entice you with a discount voucher, tried repeatedly applying voucher, but it is not valid, tried ringing them, on hold for too long, gave up in the end
Denmark Farm Barn, NR9 4EG, Norwich, GB
https://www.pavingsuperstore.co.uk
Charlotte Lock
Apr 05,2021Happy with product but I chose a certain date which was confirmed by email, so I stayed in all day to actually not receive them until the next day. Was a bit annoying seeing as I chose the date specifically. I did try ringing to discuss this but I was still in position 17 after 30 minutes on hold and gave up in the end.