Paving Superstore

3.5 (896 Reviews)

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Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.

Reviews 896

3.5

Out of 5.0

Sam Penfold

Mar 23,2021

Still waiting for my pato to turn up no contact email from them apologising or even trying to give a excuse apalling customer service

Paul

Mar 23,2021

Great service and quality product. Communication was excellent. Great price.

Richard Jones

Mar 22,2021

we ordered a single pallet of paving slabs and at the time of ordering was told that delivery would be 2 - 3 days but they were experiencing some small delays. 3 weeks later and over 2 hours on the phone to paving superstore we finally got our order. In this time we had to cancel pre-booked slabbers twice. Having spoken to the MD Brian he disclosed they were having some operational issues and promised to email me with an offer of some form of compensation to rectify the issues other than the £25 voucher off our next purchase on his site (that we didn't need and there is barely a thing on the site under £500 worth having). As to be expected i never heard back from Brian. I would suggest staying clear of this company at the moment as its clear they are experiencing some logistical and operational issues which is severally affecting the company.

Liz

Mar 22,2021

Site was easy to use. Calculate requirement was helpful.

Mark Jobling

Mar 22,2021

This firm where the cheapest I could find to provide a TGB shed. Unfortunately it took longer than I was quoted to arrive, which in its self isn’t a problem, but communication was terrible. Original delivery date missed despite me calling to check multiple times, on the date being told it was “out for delivery so should be with you by 5pm”(30min wait time to get through usually), then spent 2 more weeks having to nag to get a confirmed date so I could arrange work and be there to receive delivery. All in all, not worth the few quid saving.

Adrian French

Mar 21,2021

Very simple to place the order. no tricks with adding vat and shipping at the end. Price you see is price you pay.

Ian Wilson

Mar 21,2021

simple straight forward process

Daniel Dawe

Mar 19,2021

Poor customer service and just generally disappointing. Won’t be buying anymore paving or products from this company after buying 3 small items of sealant and cleaner all in good time to work with my schedule. Delivery turned up had an item missing. Contacted them after being in the hold que for 30mins finally got through to be told it would be dispatched. 1 week later still no item. Called again to be on hold in que for 40 mins to be told item had not been dispatched and that they would have to send again. My schedule was then knocked out of sync due to this. Asked to be contacted by a manager of higher level to explain why this occurred. No contact from them and still awaiting either a new item to be delivered of a refund. Terrible!! From a trade customer who has spent ££££’s

Mr Dominic Waters

Mar 18,2021

Great that the majority of samples are free.

Frankie

Mar 17,2021

Extremely quick delivery, arrived in 3 working days! Very competitive price and beautiful product, also great communication, couldnt be happier and will definitely be using them again!

Phil Stone

Mar 15,2021

good product

Glistina Gullett

Mar 15,2021

Great store. Ordered some seeds of flowers and little plant of fruits for my garden with two bags of compost. Get them within delivery time they gave. Product is also good in quality. Thanks.

D. Townsend

Mar 15,2021

Our order was processed and delivered very efficiently and quickly, with great help over the telephone regarding stock of the product we wanted. The product is lovely and we look forward to getting our new patio laid soon and will upload photos to the website once it is done. Very stress free and easy transaction with a good company. Thank you.

Neil Plevey

Mar 15,2021

Excellent service

SARAH B

Mar 14,2021

Excellent quality pavers in the sample. Unfortunately not the right look for my path in the end but if they had been I wouldn't have hesitated to buy.

Nirushiya Nirojan

Mar 14,2021

My paving stone was damaged and I have reported this issue with in 30 days of purchase.I have been told by the customer service that they can't replace or refund the broken tiles and I have to order new ones.Then I tried to order the new titles but the Web site won't allow me to order single box and I have to order the whole pack which I Don't need it. I have complained and asked for help but no one came back to me as off yet.All I'm left with half finished patio PLEASE DON'T USE THIS COMPANY...DON'T WASTE YOUR MONEY 😡

Andrew Woodcock

Mar 13,2021

Goods arrived in excellent condition and when they were supposed to. Easy to use website with competitive prices.

lindy jarvis

Mar 12,2021

Great service samples arrived quickly and the quality is fabulous.

Ahsan

Mar 12,2021

Not sure where to start. This company is the worst I have ever come across. First of all their Website is incredibly slow and painful. Order placing was fine but then the issues started right after they took my money. Delivery service appalling, slabs arrived on time but other items ordered were nowhere to be seen even after paying for a pre booked delivery charge and email confirmation clearly stating 1-2 working days delivery for the other items in the order. On the promised delivery date I rang their customer service (hours of waiting on the phone to get connected, 7 attempts at different times). The person on the call did not know why my total order was not delivered together with slabs, they did not know any tracking information, they could not confirm delivery day or time and did not have any solution or information at all, they put me on hold for an age. I had to cancel one item in the order as I needed it on the day to ensure the work begins first thing next morning. They initially refused to cancel/ issue refund stating 'goods are in transit' (absolute lis) and should be delivered shortly (whereas, their customer service advisor on the phone could not confirm delivery date/ time), I somehow managed to get them to accept my cancellation and refund was processed after several emails back and forth. Very rude and arrogant responses. George in particular is nasty, rude, thinks she can say whatever she wants on emails, seems like 0 training when hired, simply come in and ignore customers, be rude with them and take their money, I believe they train the team to stress the customers instead. Next, the delivery was promised for the other remaining items for a day (to be fair item arrived on the said day but at the end of the day meaning whole day wasted and additional costs incurred. I had to order items via another suppler who delivered same day at a fraction of a price, I was beating myself as to how I did not check other suppliers before placing my order with these cowboys). I asked Paving Superstore to cancel my order for the remaining item but they refused and advised I would have to pay the cost. I repeatedly asked them to give me a full refund instead they are demanding me to pay a whopping £100 costs associated with returns which is over 50% the overall total of remaining item £188. They are blaming me for canceling an item in transit which has resulted in delays WOW. Upon comparing their prices with other major retailers I found out they are ripping people off for example an item they are selling for £47 is available as low as £22 incl. VAT with Travis Perkins and local builders merchant with free same or next day delivery. My biggest mistake was to just order without reading other people's review on TrustPilot. How I wish I had done that before placing my order. If I knew these cowboys I would have steered clear of Paving Superstore. They are a bunch of rip offs, 0 customer service, management is arrogant, absolute cowboys and customer service team have no clue what they are doing. They are waiting to take your cash and give you nightmares. Please avoid at all costs. I would recommend buying from some other very reputable organisations out there who really care about their customers. I am still in communication with them but unfortunately it seems a never ending stressful experience which will not be resolved as their Operations Director Bruce is refusing to cooperate and trying his best to leave me out of pocket further. I will not leave them alone and take them to the hell with legal action.