Pedal & Chain
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At Pedal & Chain, we're more than just an electric bike shop – we're your go-to source for expert advice, top-quality products, and unbeatable customer service.
We understand that your daily commute or weekend ride shouldn't be a hassle, that's why we provide bikes that help you enjoy easier and more enjoyable journey.
With our extensive range of electric bikes and accessories, you can find the perfect fit for your needs and budget.
But don't just take our word for it – our glowing reviews on Trustpilot speak volumes about the level of service you can expect from us.
Plus, our bikes come with free delivery and a comprehensive warranty to give you complete peace of mind.
We're passionate about sustainable travel and believe that electric bikes are the future of eco-friendly transportation. So why not join us in making a positive impact on the planet while enjoying easier, more efficient journeys?
Join the community of satisfied customers who have made Pedal & Chain their number one choice for electric bikes in the UK.
Shop with Pedal & Chain today and experience the difference for yourself.
Reviews 78
Andrea B
Jan 05,2023Brought Yoikoto E Amper bike and accessories, the communication and technical help prior to buying was great, as was the customer service "Rex" . The bike is fabulous and has exceeded my expectations.
Terry davis
Dec 02,2022I was very happy with both item I bought with help with the chat link and pleased with how quickly I received my item will definitely use again
Mr MARK COOMBE
Nov 15,2022Pedal and chain was quick answering my enquiry that I got with my charging and my battery not charging 100% after a month since I btought my Eskuta sx250 mk 111
M. Walker
Oct 18,2022I received my order of a Hunter + folding e bike a week ago. I am so pleased with my purchase. I am in my late 60’s and used to cycle regularly ( with a hybrid full size bike) until 18 months ago when I fell off my bike and broke my leg. Since then I haven’t had the confidence to cycle again. This bike is fabulous for me, I feel closer to the ground, the step over frame is just right and the battery assist is fantastic. As I want to exercise when riding I usually stay in 0 or 1 level assist but when faced with a steep incline the higher levels make the journey so much more pleasurable. I have received so many compliments about the look of the bike from teenagers through to my age and older! From the moment of order to the delivery, I was kept informed throughout. A very professional service.
Wes Tisdale
Oct 15,2022The best company I have done business with ever
alan ordish
Sep 28,2022pedel&chain have from start to finish have been so helpful on the phone or by fast replys to my emails i could not ask for a better service from rex and the team at pedel&chain plus a great ebike and price thankyou alan.
Mike Southgate
Sep 17,2022The guys at pedal&chains were so helpful. As a complete ebike novice I had a fair few questions regarding best bikes for my height and numerous others. Nothing was ever an issue and responses were always prompt. The bike Emovement Thunder V4 is amazing and a real head turner. I honestly could recommend this company and higher. I’m already suggesting my workmates try them out on the cycle2work scheme.
robyn hamilton
Aug 31,2022My experience with pedal and chain has been awesome ! Rex is who I delt with and help me find my needs and make sure I was completely happy before helping me place my order hassle free !
Martin Moody
Aug 23,2022Excellent service from Pedal & Chain. Delivery was quicker than expected. SX-250 bike is awesome. Very fast response from Rex, polite and courteous. Delivery was perfect, everything was explained to me. VERY HAPPY. HIGHLY RECOMMENDED.
Martin Ashley
Aug 11,2022I dealt with Rex who provided excellent Customer Service! I was buying the bike on a "Cycle to Work" scheme which had taken (what felt like ages) to get to the point where I could actually purchase, but once in contact with Rex everything was super fast and efficient - the bike was delivered within 2 days!
Blake Marshall
Aug 10,2022I purchased an e scooter 3 months ago. It has not been usable for 1 of these months due to not switching on. I emailed about this issue and pedal and chain expect me to diagnose and repair the fault myself. So far I have been asked to check the wiring, remove the display screen and check plugs, test the plugs for voltage, bridge plugs with wires and now to replace the controller unit. Not once have I been asked if I'm happy to do so or have the tools or knowledge. 3 times now I have asked for a refund or replacement but have just been told they won't as they have already sent the controller to me even though I previously said not too. I have explicitly said I don't want to replace components and the fact I have had to remove and refit various components may hinder any possible future warranty claims. Dispute is still ongoing after almost 50 emails and various phone calls. All of what they have done so far is illegal as it goes against the consumer rights act. Very disappointed and frustrated.... Edit, Thanks for the reply. The fact still stands that I shouldn't be expected to replace components under warranty. Also are there any health and safety risks regarding the electrical system such as electric shock or fire risk? If you cannot supply a replacement why can't I get a refund?
Rhianne
Jul 23,2022Really impressed with my recent order from Pedal & Chain. The team are also very friendly and helpful with answering questions. Would highly recommend!
Alexandra Hansford
Jul 19,2022Having received first class customer service at Christmas with agent James, when purchasing an E-Skateboard (which was not without teething problems on the technical side) for my son last Christmas, I am loathe to have to report that with a new issue with the board, just 6 months later, I have waited 13 days for a possible solution. The new customer service agent is inefficient, ineffectual and painfully slow in both response and resolve. Having sung Pedal and Chain's praises last Christmas, I now rate their aftercare as lamentable! Let's hope for better aftercare from the suppliers, E-movement when they take receipt of the faulty product, later this week. I did ask the agent to put me in touch with Pedal and Chain's complaints department, to no avail! I was left with no option but to post a review to warn others of Pedal and Chains failings. I am hoping for a speedy resolution to my E-Skateboard issues and hope to be in a position to post a positive review to celebrate the u-turn in their efforts!
Vicky Stanton
Jul 14,2022Honesty disgraceful customer service, and lost all trust in this company, bike not as described fobbed off for weeks options are be left with no bike and no money for weeks in this content time of economic crisis this company was happy to leave us stressed, depressed and with a bike that is unable to do what it was advertised, and advice James will sell you the bike then never be in contact ever again
Rob
Jul 12,2022Amazing service. Very professional and good customer service. Communication throughout the process was great and the bike was delivered sooner than expected.
Keith Thorn
Jul 10,2022Good service
Val J
Jun 24,2022I ordered my e-bike through Pedal and Chain, and from the first contact, I was supported throughout the whole process. I was able to speak to James to clarify the delivery details and arrange the bike to be delivered at a suitable time, he sent me the user guide (as the one with the bike was in Czech) and also supported a request regarding a minor issue with bike seat post. I felt that James really cared about ensuring I got best service possible (for an on-line order) and would thoroughly recommend any one to purchase a bike through Pedal and Chain.
John Sheraton
Jun 21,2022Fantastic customer service from James throughout, Answering all questions promptly nothing was too much hassle. Very pleased with the Pulse and Enduro Hikobikes, would definitely recommend Pedal and Chain to my friends
Leon
Jun 21,2022Not often I write a review but when a company is this good it is deserved. Great customer service from James. Purchased an E-go Lite through cyclescheme and a seamless ordering process with super fast delivery and great communication throughout. Definitely my go to company for bikes going forwards.
The Keep, Creech Castle, TA1 2DX, Taunton, GB
http://pedalandchain.co.uk
Christian O'Toole
Mar 01,2023Bought the Thunder V4. Great bike, but had an issue with the battery which was solved in a prompt and incredibly courteous manner. Excellent company. Highly recommended!