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Reviews 112
Hibah
Nov 25,2022Exceptional customer service. We ordered in a hurry to meet a client deadline and the team at Pepper Sq. were able to squeezed out order onto the shipment going out the next day! Beautifully handcrafted pieces. You won't regret any purchase.
Jan Souness
Nov 23,2022Very efficient service and lovely product
Jan Souness
Nov 03,2022Very beautiful piece of furniture company were great
Andrew White
Nov 02,2022Excellent delivery service and furniture assembly. Highly recommended. Alice was exceptional in her communication and customer service. Andrew White.
KW & SW
Oct 26,2022Alice was very helpful throughout our buying process. We had decided on a different fabric after we purchased our sofa but Alice helped us adjust our order. Also, we were waiting for our flat move date so, while sofa was ready for delivery ahead of time, Pepper Square worked with us on that as well. Overall, really good experience.
TMB
Aug 03,2022Well worth every penny. Product met all expectations in terms of quality and aesthetics. Delivery was excellent as well. Would definitely buy from Pepper Sq again.
Mark everett
Jul 28,2022Great service with responsive interaction with customer service
Penny
Jul 06,2022Such a pleasure to deal with, so helpful. Great communication, they went out of their way to make sure my purchase was delivered to two different address in two diff countries, in the most cost efficient way. I wish all companies were as great as this!
Mrs Green
Jun 15,2022We are so happy with our bed. So luxurious and beautiful. The service and staff were amazing, efficient as were the guys who assembled the bed so quickly for us too. Impeccable service!!!!!
Caroline Blundell
May 28,2022Helpful pre-sale advice by telephone. Delivery punctual. Furniture assembled on site expertly. All round good service and experience.
Jessica McLaughlin
May 07,2022Lovely products delivered quickly. What more could you ask for?!
Guest
Apr 27,2022Amazing bed, amazing customer service, amazing overall experience. The team is knowledgeable and helped a lot with overall interior design side of things for my bedroom. Will definitely be back for more unique pieces PepperSq have on offer. Thank you.
Kate Walsh
Apr 26,2022Terrible customer service. I bought a desk from Peppersq that was supposed to be an easy fold up option for our new home. Instead, when it arrived the legs were scratched and both my husband and I were unable to get it together. Peppersq sent two handymen (a third party apparently) to assess it and they were eventually able to assemble it with input from a third after one put their full weight on the legs. I was also given the advice that all the marks/scratches would “buff right out with sandpaper” and that the dowels that hold the legs in place should be sanded so that we could take them out to collapse the desk without having to use plyers to do. None of this screams premium and is what I would expect when purchasing a premium price of furniture especially as it’s sold as a fold up desk option. When I emailed customer services to say I would like to return the desk, the two handymen were sent back to collect it within 5 minutes of that email with no acknowledgment to me from Peppersq that they were coming or with any paperwork to give me of proof that it was being collected. Had I not insisted on being given some sort of paperwork they would have walked out of my house with my furniture and I would have had no proof to make sure I get my refund. I’ve still had no contact from Peppersq and the desk was collected over half an hour ago. Overall a very disappointing experience and not one I’m keen to repeat in a hurry.
Anna Webb
Apr 22,2022Very pleased with our order. Beautiful table, as expected but open grain in the wood may prove tricky to keep clean. Kept informed from time of order and delivery guys were great.
Georgia Mills
Apr 02,2022Amazing service - especially delivery and installation They couldn’t have done more
Daniel
Mar 17,2022Whilst there was an issue with the product once it arrived to me, Pepper Sq seemed to genuinely care and were very quick in getting a fix in place. Would happily use again.
Mark Keeling
Mar 15,2022Excellent service, The product was late being delivered, but the company kept me informed and it was delivered on the new date given to me. A demo of how the tables opening mechanism operated was given to me by the delivery drivers, who as well as being polite and professional, took away the packaging. Gorgeous table, very pleased. Spot on!
customer
Mar 04,2022Gorgeous bed with a reasonable delivery time. The delivery people also put the bed together which was a really helpful bonus
Peter Malinowski
Feb 25,2022I ordered a set of bedroom furniture. The Pepper Square team were extremely helpful in providing colour swatches and custom colour charts to help me match existing finishes. Ordering was straightforward online, and delivery was made exactly in line with the advised lead time. The delivery team were curteous and efficient, assembling the units quickly and clearing all packing materials. I was very pleased with my order and the service provided. Only suggestion for improvement I can offer is to provide staged payment terms. Currently terms are 100% upfront which places all solvency risk on the customer during manufacture. Having said that this was not an issue with my order.
customer
Dec 09,2022Delighted with our table. Simple, classy design and quality. Perfect! Delivered when expected and delivery guys were great - positively working out the best way to get it into the house safely.