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Don't take our word for it, see what our customers say about us. We invest all our energies focusing on quality. We use the latest machinery in lenses technology available today for making your glasses. These are then sent to you only after a strict quality control.
In the rare instance, if we do go wrong, we will simply own up to it and do whatever it takes to keep you delighted.
Reviews 102
JDMcB
Jan 29,2025Avoid this outfit completely! They are a disgrace. Had to pursue them for my glasses. Told lies and varying accounts from ‘Mike’ and others as to where my items were. Glasses were eventually sent out WITHOUT CASES OR CLEANING CLOTHS, allegedly as they were out of stock. Yeah, really. AVOID THEM AT ALL COSTS. THE WORST!
Daniel
Jan 11,2025If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to cancel the order because the said i need to wait ANOTHER 7/8 days, NOTHING. I'm being totally ignored. Ive now had to source some new glasses from another company because im desperate for them. I'm just thankful I dont run my business like this. If they read this, my order number is PG196826
Andy Bewley
Jan 10,2025Francis couldn't have been more helpful, kind, and patient. Excellent, excellent customer service.
Kirsty Sharp
Oct 04,2024Ordered glasses well over a week ago with no order updates, despite it stating 72 hour dispatch and I have a very simple low prescription. I have emailed support and a few days later have not received a response. I tried calling but no answer. Online chat says they'll transfer me to someone that cam help but nothing yet. I wouldn't mind waiting for my new glasses, however to have no communication about the wait and then no response from customer services is terrible. I will not be using this company again Update I finally got through to someone on the phone who wasn't able to tell me much apart from it can take longer for some glasses to be dispatched as they're from an overseas supplier. I then received a reply to my various emails stating that my glasses would be dispatched later that week or early the next. It is now midweek and they are still showing as processing and yet again I'm unable to get any responses from customer services. I'm so frustrated as I need new glasses and I'm now stuck having paid for an order I haven't received almost a month after ordering them. The lack of customer service has made this so much worse too
Hilary
Jul 09,2024Had to return first pair of glasses as they were too large, it was hassle free and a gentleman called Joy lived up to his name by keeping in touch and being very helpful throughout the process.
susie cowan
Jun 19,2024This is the second time I’ve purchased my glasses from PerfectGlasses and I can honestly say start to finish it was easy to choose my glasses and lenses at a great price, i even bought my father’s varfocal transition glasses and they arrived very quickly and dads thrilled. highly recommended indeed
BjornLaura Perera
May 08,2024I ordered on 30th Mar and the specs were delivered on 1st May. Thankfully I had ordered another pair (from another company) so I could actually see. The specs are very good. Clear vision, quality frame and excellent price. Website does indicate that 'it may take up to 28 working days for some prescriptions' and it would have been helpful to communicate to me that my order would take longer. I thought I would fall into the delivery category 'within 5 working days of receiving the order' because my prescription was standard. If the frames were ordered from the 'overseas labs' it would have been preferable for me to know this ahead of time as it would have saved emails of enquiry. Expectation and clearly communicated information can be comforting and reduces stress and frustration. If your order happens fall into the same category as mine and you don't mind the wait, well worth it.
Claire Sweeney
Mar 15,2024If I could give them zero I would. I ordered my glasses I know they would take longer because of the higher prescription… thats said I got a call the day after ordering demanding more money £40 for some bogus reason… they sent me an invoice, a week later heard nothing 10 days after ordering I receive a phone call saying the frame I chose had broken and they had no other one so I needed to pick a new frame, picked a new frame and sent it to them. Got an email saying the lab were deciding if I could have that frame… this was 4 days ago my glasses still have not been done they are still processing I have emailed daily since the 10th asking for a full refund now as they cost me £155…. I am now being ignored. They are not responding at all, I have contacted my credit card and hope to be able to get my money back that way I shouldn’t have to it’s just poor customer service perfect glasses I’m so angry at how your treating me….i want my money back. I will never use this company again ever.
Stanley Gray
Feb 20,2024I have been delighted with the glasses I ordered. The frames are sturdy but at the same time stylish and the coated lenses provide excellent vision. I have also been impressed by the company’s customer service as any enquiry was responded to promptly. Highly recommended.
Blackthorn Organics
Jan 27,2024Company’s lab could not correctly index glasses to correct size. Tried to make it as difficult as possible for a return and refund even though they are the ones that could not deliver what was ordered. Whole process took 2 months. Glasses production was outsourced and took over 3 weeks
Dax Rico
Nov 16,2023Great value glasses and and a delivery issue was handled expediently and professionally
Neil Carmichael
Nov 09,2023The quality of the glasses provided by perfect glasses.co.uk was exceptional and the quality of their communication from purchase to delivery was outstanding. I will definitely buy from this company again.
Clive Waddoups
Oct 23,2023Wish I had researched more thoroughly before placing my order as I can see now form other reviews that the quoted delivery times are inaccurate and customers can be left weeks without any updates. I placed my order on the 15th October and apart from an order confirmation e-mail I have heard nothing further. The tracking details are firmly stuck on 'Processing'. I e-mailed the company on 21st October asking for an update but again received no response so called them today 23/10 to cancel the order and take my business to a more customer focused company.
Mariusz Poplawski
Oct 23,2023I had to wait over a month to get my glasses and this wasn't indicated at the time of the order. If I had known this at the beginning I would order different glasses. This was a stressful situation for me as my current glasses broke. The website clearly states "Guaranteed Next Day Dispatch from our Shepshed Lab! Order today, and we will send you your Royal Mail tracking number by 6 PM tomorrow." Apart from that I was happy with my glasses and their quality.
Sarah
Oct 23,2023Great value, and fast service.
Bill Aikman
Oct 21,2023Good service did what I wanted
Tim Jolly
Oct 21,2023A really helpful website made it easy for me to order exactly what I wanted.
Valued Customer
Oct 21,2023Best prices excellent service received glasses within 3 working day. And cost a fraction of the ones from the opticians. I will order an other pair soon
Natasja Blue Dockings
Oct 21,2023Good range in pricing. Lots of choice in style. Website is easy to navigate and sort through glasses. Though maybe I would like to not have to pick a gender for my glasses.
Sarah Whitman
Mar 06,2025Over 3 weeks and glasses still not received. Have phoned and chased a few times and today been advised that the first lenses did not pass quality control so waiting for new lenses and also glasses are coming from Australia!! Because they state "No Quibble Returns" I asked to cancel the order but was advised there would be a charge for the lenses!!