When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
I signed up for text discounts and it did not work with my order.
Great service and products
The order was received and processed quickly.
Valerie helped me with a request to find the correct color of bronzer I was looking for. She went out of her way to assist me with this. She ckd with a rep and followed up with me. Then assisted me in getting my order placed. I feel that she went beyond what most people would have done. So polite and helpful beyond my expectations. Totally blown way by her assistance. You are so lucky to have such a great employee.
All transactions smooth. Promptly confirmation on my email. No charges for delivering. I found the exactly product I need in the right amount.
Quick and easy ordering. Pricing is on point.
The ad said $61.95 and FREE shipping. I was charged $5.99 shipping.
Easy to use website.
I ordered something online for pick up.. the next day I received an email that my order is cancelled. Never received any products to give a review for the experience other than the cancellation
I needed to call customer service and they were great. They helped me get my order corrected and I was so impressed talking to someone so helpful without huge wait times or phone tree.
Large selection - item was on sale
The young lady was so quick to help me feel confident that the first time I’ve ever used this service to select something for my daughter’s arrival here in Naples, Florida. I sent it to the wrong address. This was very helpful of making sure I sent it to the right address in my house in Naples, Florida, where my daughter is actually going to be arriving. Thank goodness because my daughter would’ve been so upset her hair products weren’t here. And my daughter just got me this new phone and it’s teaching me how to use it and this young lady actually helped me figure out. I didn’t know how to use it. what is sweetheart thank you.
Call Agent concerning code to be able to use the 20% on my first purchase. She gave me the code over the telephone and I didn’t have to wait for email.
Quick and easy! Plus pricing is the best around.
The process was seamless when it came to the purchase process..
I'll tell you once I receive the spray.
They charged me twice for one order
Good price for the candle
Love it!!! Easy to use + great prices
Jules
Dec 09,2024Website was easy to use