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When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Reviews 859
Louise
Dec 24,2024I place my order with ease and was available for pick up by next day and clerk was nice and friendly. Whole process was great.
Terri Taylor
Dec 24,2024I was sent the wrong product and when I called to inform you the person on the phone argued with me about my order. I informed her that the customer is always right and I would not be doing business with you in the future.
Kandy
Dec 24,2024Good customer service
Janice Lee
Dec 24,2024Very easy to order.
Bryan
Dec 24,2024Ordered on the 18th and paid for upgraded expedited shipping. I emailed and left a voicemail on the 20th asking for a tracking number or update. No response. Just finally spoke to someone named Elizabeth who said sorry there was an error and the order never shipped so I won't receive by before Christmas. I asked her to send it next day air and she said they do not offer that service. I realize she's just doing her job but a manager should've gotten involved and the product should've shipped next day.
Jennifer L Hahn
Dec 23,2024Ease of ordering and price
S Collins
Dec 23,2024Easy check out and had exactly what I wanted.
Heather
Dec 22,2024It was easy to order online. I was also happy that the main item I was looking for was actually in stock and on sale. Side note- the sale price wasn't too much over the actual cost of the item in France, so that made me happier. I opted for in-store pick up, which I will do tomorrow.
Stephen Nowicki
Dec 22,2024Very easy. Great price!
Karli Ernst
Dec 21,2024Easy to order the products.
Vickie
Dec 20,2024Great company to do business with. I received my order earlier than expected and they included a bunch of free samples which was a nice surprise. I will definitely be ordering more items. Thank you!!
Janice
Dec 20,2024Yes always good!!
Dee
Dec 20,2024I placed an order on Sunday night and paid extra for expedited shipping to ensure my package would arrive before our trip. However, Planet Beauty chose to ship my item two days later, causing a delay. Now, my package will be sitting outside my home, and I have to hope it isn't stolen or damaged. When I reached out to customer service, the representative was incredibly rude and unhelpful. She essentially lied and tried to blame UPS, despite the fact that I clearly saw the package was prepared late on their end. It's disappointing to encounter such poor service and dishonesty. I would caution others against trusting a company that treats its customers so poorly, especially if you're paying for expedited shipping. Buyer beware.
beth
Dec 20,2024Easy website, nice promo discount
Susan
Dec 20,2024The best customer service! They helped me place an order that was out of stock. I can't wait to get my Mason Pearson brush.
Joe Veillon
Dec 20,2024Great Price!!!!
Greg Gollberg
Dec 19,2024Best price for the products I was looking for and as a first time buyer there was no hassle making the purchase.
Cp
Dec 19,2024I signed up for promotional text & emails for a coupon code. However, the Coupon code was invalid on the $70 order I purchased, for niece. Too boot, none of them items I purchased were sale items, all full price
LuvHearts
Dec 19,2024Very fast delivery.
3199 Red Hill Avenue, Suite A, 92626, Costa Mesa, US
https://planetbeauty.com
Carol LaBelle
Dec 24,2024I ordered 4 items to be shipped for Christmas…only three arrived even though you confirmed all 4 would be sent. This was a gift for my granddaughter and it is too late to get the fourth item for Christmas. Your company should have only three were available and I am disappointed not to have all the items.