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Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.
Reviews 127
Tim Merrill
Jan 05,2022Materials showed up quickly (3 days) all parts were there, and everything was in good shape. Definitely would recommend them
Mackenzie Wilkinson
Dec 28,2021Found what I wanted for less than what it was going for at Lowe's and it arrived promptly, even sooner than we had expected.
John Sanders
Dec 16,2021Excellent!! Fast delivery!! Had an issue with one of the parts I ordered not being compatible with the size door frame I had ordered and they emailed me and was resolved immediately!! Can’t say enough about how easy the process was. Thanks guys, I will definitely order from you again!
Chuck Arana
Nov 17,2021easy online transaction and what is amazing is they have a phone number with a very sweet very helpful woman to solve any problem you might have!
HAL HULETT
Nov 16,2021i asked for a return authorization on a purchase but was never contacted as to how to do that. I guess because I opened the package, that voids any returns. Ridiculous. Parts were never used.
Tom Wolfe
Nov 09,2021Great service and fast delivery!
Jaime La Grenade
Nov 05,2021Fast shipping
Miguel Padilla
Oct 22,2021I ordered a dual pocket door system from here that clearly stated that it was in stock and would ship the next business day. It has been almost a month and I've only received half of the order. I've reached out to the main manager Ben through email twice with no response, called the customer service center and they supposedly "escalated" the issue to the same person who hasn't responded to my emails and to date I still have no resolution. If you can't keep your items in stock, DONT ADVERTISE AS IF THEY'RE IN STOCK!! Now I have a huge project just sitting waiting on this door system. Last time I buy from here, prices are also outrageous BUT since it was "IN STOCK" I went ahead and placed the order.
Jason S
Oct 12,2021Good customer service on correcting an order
Kevin Liang
Aug 03,2021This door was bought to be retrofited to our home. I, as a homeowner needed to check and see if the door was appropriate to our place. In order to do so, we need to open, measure and check if the construction of everything works; "measure twice" but if us opening it voids that then I wouldn't have bought the door from this place. PLEASE MAKE IT CLEAR. IT WAS NOT and NOW I HAVE THIS DOOR that I need to resale on a third party site.
CSW
Aug 02,2021Prompt delivery of my pocket door trim package. It was exactly as described and arrived in undamaged condition. Wouldn’t hesitate to buy from them again.
Andres Ortega
Jul 29,2021I was looking for a quality pocket door for my kitchen and after a lot of research I chose the Eclisse Classic Single Pocket Door Kit. I am really happy with the quality and features of the product and their customer service. Their website is very user friendly and makes available only the accessories and options that are compatible with the product you select. I called customer service with questions about my order and they answered all my questions and followed up with an email explaining everything. My contractor was also impressed with the quality of the frame and the finishing kit. This is a great quality product at a very reasonable price.
K
Jul 28,2021no communication. no tracking information sent. took my money and ZERO contact. I called the contact phone number and left a message to return my call and NO ONE did. Poorest customer service I have ever...EVER!, experienced. updated- I ALWAYS check junk mail folder, a habit that is 25+ years old. This is the first communication I have received from you.
chrissy
Jul 07,2021The Customer Service team was very responsive to all my calls and texts. They really put the customer first and it was noticed and appreciated. They work with you to make sure you are satisfied and we are. Thank you to the entire Pocket Door Superstore.
David H
Jun 29,2021Excellent customer service and fast shipping. Helped me select the best options and kept me from spending more than I needed for incompatible products.
William Shaw
Jun 17,2021I purchased and have since installed an Eclisse pocket door assembly from Pocket Door Superstore. I received the ordered product at the stated price, and it arrived on time. The packaging was good and the contents undamaged. The product design is excellent, and the materials are well-made.
Sidney Parsley
Jun 09,2021I must say the pocket door hardware is better than expected. The problem is that the door lock will not fit my door 1 3/8”. I requested a refund for the lock. On June 12, 2021 I received a $110 refund no request to return the lock.
Dave Chandler
Jun 08,2021Had a question, made a call to customer service. Quick phone tree, maybe a short wait and I spoke with an actual person who was very helpful and answered all my questions. Also gave me advice for how to get the products on my timeline. Everything shipped the day after I ordered and was delivered very quickly - easily met my need date!
Jesus Caraballo
May 19,2021Very helpful customer service, fast service and shipping. Very happy to work with them.
821 S.W. Enterprise Way, 34997, Stuart, US
https://www.pocketdoorsuperstore.com
TIMOTHY
Mar 10,2022I am satisfied with the purchase. I didn't get a shipment notification which would have been nice. My order had one missing part. I completed the chat form on the website and called and left 3 unreturned voice messages. I completed another chat request and it finally made it to someone. After that, they were super helpful and attentive, and had Eclisse sent me out the missing part overnight.