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We're on a mission to make finding your perfect tiles easy and inspiring.
Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.
With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.
As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.
And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!
There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.
We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.
By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.
Reviews 369
Jamie Moughton
May 10,2023Easy to arrange collection, Ian and team were very polite and helpful when picking up
Laura
May 10,2023Excellent customer service. I've spoken to Georgie and Emily and they have been really helpful and gone out of their way to sort the right products at the right price for us.
Toni Pascoe-White
May 10,2023Amazing friendly staff, amazing tiles!
Angus Gordon
May 05,2023Sample arrived damaged - courier problem What a beautiful tile - replacement being sent Emily from customer relations has been fantastic Thank you so much team at Porcelein Superstore Kindest regards Angus Gordon
V I
May 05,2023The tiles are beautiful so very happy with that. However, the delivery was outrageous - the only delivery option was “express delivery” for £38 yet they left it on the street outside my building. Would not order from here unless you have your builders on site on the day of delivery.
Ade Ogun
May 04,2023Ordered ten packs of tiles but one out of the ten packs arrived damaged. The team were very helpful in reviewing evidence and sending out a replacement for delivery next week. So far, it’s been a really positive experience.
Sophie
May 02,2023I ordered some Terrazo Tiles for as a sample (I ordered loads as samples actually in the preceding months!) and finally decided on the Arlo Light ones. I realised that the Warehouse was based in the outskirts of Manchester, so I ordered these for collection on the week of the Easter weekend and they were available to collect the next day. Porcelain Superstore were really flexible with collection timings as well. I picked them up on the Thursday before Good Friday. I had to call to order due to collecting, and this ordering process on the phone was really smooth - I believe the staff member as called Shirley but I don't recall - I'm sure you'll be able to see from the order though. Only thing I would say, I couldn't find the warehouse for the life of me (maybe my terrible navigation skills)! I'd strongly recommend having a What3Words on the pick up email! Before I picked them up, I noticed that they had a Bank Holiday sale on - so I asked a lovely man called Paul (who helped me pack the tiles into my car) to see if they would offer this Bank Holiday discount as I'd only just picked up the tiles and they said yes! So I received an extra 10% off the tiles. The service I have received from Porcelain Superstore has been fantastic from start to finish & I would 100% order from them again. The tiles are beautiful in the kitchen (I must send some pictures for Social Media), and we fitted them ourselves with not too much bother. We do have a spare box and I was told when we picked them up I can return them if I want for a full refund - but we may also do the utility in these tiles so I will keep hold of them for a week or so longer until we decide! Overall great experience and I wouldn't hesitate ordering from Porcelain Superstore again - particularly with the collection function as it was a super easy process once I found the warehouse! I also just wish Porcelain Superstore had a show room to showcase all the beautiful tiles!
Colette Cradock
Apr 14,2023Fantastic customer service - I had 2 queries which I sent via email, and both times I had a response within the hour. Really helpful, friendly staff and the tiles arrived on time and are of great quality. I will definitely be using this company again.
Louisa Jane
Apr 13,2023I have used Porcelain Superstore for my kitchen and bathroom - both floor and walls - beautiful tiles of great quality, delivered promptly on day stated. I would highly recommend.
Lesley
Apr 13,2023This company delivered 80m2 from Manchester to Cornwall the next day. Beautiful days and I calculated saving £1300 from two local shops here. And it was free delivery unlike the £50 they were trying to charge me down here! The two ladies I spoke to on the phone were very very helpful too.
Philip Cheung
Apr 11,2023I ordered twice from them and delivery dates are slow missing the dates that we had the tiler booked in for dates. We over ordered on the second order from the advice of the tiler and wanted to send the tiles back but was advised that they don't take them back. Makes no sense as they are brand new and un-open and I', already paying the pallet cost to send them back. Under the government website they are obliged to give refunds and accept returns. What they hell do I want to do with extra tiles around the house. Case is still open and I'm following up with them but not recommended to anyone. Stay away.
Kathryn Potter
Apr 11,2023I was hesitant of ordering from this company after being told not to order tiles online from my tiler. However, the staff I dealt with went beyond my expectations (as did the lovely delivery lady) and I’m over the moon with the tiles supplied (beautiful Spanish terracotta tiles). Thank you, Kathryn Potter
Alisha
Apr 06,2023Really poor service and customer support. DO NOT ORDER or waste your time. Missed my delivery dates twice which means no tiles for builders. No communication, passive-aggressive staff. Always have an answer for everything, no apology, no communication to tell me my order wasn't going to be delivered. Horrible. Avoid at all costs. No one answers and phone mailbox is always full so no way of contacting them.
SP
Mar 29,2023Was told, at 14:00 on the day of delivery after waiting since 08:00, that my tiles had been broken and replacements would not be available for 3 months. Not much good when you have builders waiting on them. In addition the reviews on the site are skewed as most are written based on samples, which you get 5% discount for. They also don't seem to put poor reviews on their website, I made it clear my reviews were about samples, for the 5% discount, & none of them appeared.
Ellie Travis
Mar 23,2023The products are perfect and exactly what we wanted. They're going to look great in the bathroom/kitchen. Delivery came when it said it was going to. The driver was polite and helpful and assisted in inspecting for damage. The tiles were well packaged and well wrapped. Customer service were responsive to my enquiries. Wish there was slightly more communication on delivery day to let you know a timeslot as it's a lot of waiting around. I also wish you got slightly longer to inspect for damage - most people don't install their tiles the day of the arrival. There's a lot of mixed reviews on here and i was originally cautious but I'm happy with the product and would use them again.
Perry
Mar 18,2023Avoid. We placed a substantial order which was dumped in the road. Raised this with customer service and was told this is "completely normal". I disagree as kerbside delivery should be left in a safe and secure place. They just blamed the delivery company which they choose to partner with and didn't want to know, but if you take the order, and the money then the company should ensure appropriate delivery. Will use "YourTiles" in the future for a much better customer experience.
Natalie
Feb 25,2023Overall good experience with this company, customer service were friendly and quick to send out replacement tiles for the those broken in the delivery. Unfortunately the tiles in the second box they sent out were all cracked but luckily had enough to finish the job. Tiles were as described and happy with the quality and pricing.
Sophie askham
Feb 16,2023After reading so many awful reviews we were nearly put off but we gave PS a go. The samples arrived very quickly and were really good so we ordered our bathroom tiles. They came promptly and were delivered by a friendly driver who kindly put the pallet in our garage. After checking all the tiles they are in good order. There were 4 missing tiles hence the dropped star but we are really pleased on the whole and will be back for our kitchen tiles. Thank you 😀
Brandon Daly
Jan 26,2023The tiles delivered on a pallet were completely soaked through, to the extent where all the boxes had disintegrated. This is the point where I probably should have refused delivery. That's on me. However when my tiller tried to install them he found that the sizes are all over the place. It's quite clear that they are from different batches. As the boxes don't exist I can't return them, and its beyond the 24 hour mark for claiming they are damaged. A learning experience for me, refuse them immediately, but also don't purchase from a company who are so careless about batches. As noted by other reviews they have deleted my 2 star review from their website.
Unit 7 Millbrook Industrial Estate, M23 9WT, Manchester, GB
http://www.porcelainsuperstore.co.uk
Alison Okang
May 10,2023Absolutely fantastic company from office staff to guys on the floor in particular Paul and Neil. On changing my mind on collection of tiles they helped me pick another and advised me accordingly. Nothing was too much trouble they loaded to van for us making the whole experience hassle free. The tiles are beautiful and contemporary and of great quality. I would not hesitate to recommend this company and will use them again in the future. Thank you for all your help and patience.