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We're on a mission to make finding your perfect tiles easy and inspiring.
Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.
With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.
As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.
And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!
There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.
We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.
By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.
Reviews 369
J Ali
Oct 08,2024Worst customer service. I ordered sample first. Then ordered placed main ordered. They delivered me tiles late as my tiling work got delayed. There some strange smell come from tile. Hope it will go away by time.
Denise Halpern
Oct 04,2024Dreadful, dreadful service. I placed a (small) order but received an email the next day to say that the tiles were out of stock and it would be over 2 weeks before they were back in stock. I could either order something different or, have a refund (I would have preferred for that information to be highlighted on their website). I decided to order some different tiles and at that point, the lady was incredibly helpful. When the tiles were delivered, they were the wrong ones delivered. This is where the customer service was none existent. I rang to say that they were the wrong tiles. No apology, just that they would arrange collection of the tiles and that my correct order would be with me the following week (they can collect their product the next day but not deliver mine). Only when I pointed out that there had been no apology, did I get a reluctant apology. I was given the option of a refund but that wasn’t the point. I had a tiler booked for the weekend to fit the tiles, money that I have now lost along with the inconvenience and a further wait for the tiler to be available. My refund will not be processed until the tiles reach them back at their depot, and given that they are being collected on a Friday, won’t be until Monday (customer/courier trust not existent), and then a further however many business days for the money to reach my account. Repeatedly told that the tiles must be placed on the pallet they were delivered on and in an accessible place. I repeated three times that the tiles would be placed exactly where they were delivered to but they still felt the need to repeat this three times. Out of pocket and very disappointed with overall and customer service. I would avoid using this company.
R Vitelli
Sep 29,2024The tiles are ok. I ordered 2.5 sq mt or times and some adhesive. This was delivered in 2 different orders so they gave me 2 pallets. I had to pay the council 20 pounds each to remove them as they would not take them back.
Brinda Nicholson
Sep 27,2024I was really disappointed with this company. The delivered the tiles to the wrong address and refused to correct this mistake and refused to give us a refund for their error.
John May
Sep 10,2024Really poor experiance. They don’t accept PayPal and wanted to spread the payments. I have an excellent credit history and Klarna didn’t allow me to spread the payments so had to go with Victoria Plumbing. Shame.
Krzysztof
Sep 06,2024I got good tiles at a reasonable price from Porcelain Superstore. They have excellent customer service.
Rahul Malhotra
Sep 03,2024I have purchased many tiles from the Porcelain superstore in the last few years and their service and quality have gone down the drain. Previously, I received an order with many broken tiles however my builder was able to work with them after cutting. This time, I ordered the Jewel Onyx Ivory Tiles which are white/ivory in colour but what I have received is a beige/grey tile and unfortunately, my builder has laid it down as I wasn't home. When I contacted the customer service department to let them know of the discrepancy, Liz from their team told me I should have double-checked as we can't guarantee the colours on your screen. Their customer service is worse than their tiles, as I clearly mentioned that I am not asking for a refund and telling you about the discrepancy. Triple-check what you have ordered before laying it down.
Simon Martin
Aug 29,2024Great service from Porcelains Superstore, Liz was very prompt and helpful dealing with my enquiries. Delivery service was also excellent, great personal service.
Heather Davies
Aug 28,2024Great service, very fast delivery, reasonably priced in comparison to other hand made tiles and cheaper delivery. Would highly recommend.
Nick
Aug 22,2024I recently bought some bathroom floor tiles from Porcelain Superstore, most of which had what looked like brown stains on them. Both my builder and I assumed that it was just grime that would clean off. However, once the tiles were laid it became clear that the marks were indelible. When I complained, Porcelain Superstore informed me that the tiles had been deliberately aged and distressed, and the unsightly brown marks were a result of the manufacturing process. Porcelain Superstore have supplied me with floor tiles that will look permanently dirty and, so far as I am concerned, are not of merchantable quality. To attempt to justify that on the basis that the tiles have been deliberately aged and distressed is so shameless it is almost funny.
dan more
Aug 22,2024Answer phone quick superb tiles delivery everything spot on thanks very much guys we love em
Nicky Richards
Aug 14,2024Beautiful tiles, just what I was after to complement my porcelain patio tiles to create that Mediterranean vide….great product, great service and quick delivery 😊
Faye Edlin
Aug 14,2024Absolutely fantastic customer service, nothing was too much trouble even when I made no sense when I phoned about different tiles! We had a back order on one set and we were kept up to date when they would be delivered. The tiles themselves are excellent quality and our tiler said the same. Will definitely use Porcelain Superstore again!
KW
Aug 09,2024Awful tiles, misleading in images on website. Abysmal customer service over the phone. That they don't accept returns on partial orders is daylight robbery, if the boxes are untouched and in good condition they should accept them. Go to other tile store with two T's in their name, they are so friendly and helpful. I wish I'd done the whole bathroom in the other tiles I ordered from TT' as Porcelain Superstore tiles look terrible, cheap, difficult to mastic, just horrendous.
S.S
Aug 08,2024Great service - tiles arrived on the date requested. The tiles look better than the sample very happy with it. Little problem with some broken tiles which have been fixed quickly ! Great customer service . A big thank you to Lesley.
Victoria Wheatland
Jul 30,2024I can't recommend this company enough. They have been super helpful, really swift at responding and have even offered opinions on style when asked! The tiles have been perfect. We are having a home refurbishment and have got thw bathroom, kitchen and garden tiles from them. Much better value than other places we have visited. Also really quick delivery. The aftercare has been excellent. Highly recommend! And thank you :)
Mrs Tracy Collins
Jul 26,2024Extremely rude customer services ,on the first delivery date didn't show up and had the wrong phone number for which they blamed on me !! So 2nd attempt didn't turn up either 3rd time lucky , get them first before the workmen they do not deliver when promised, they are actually good quality and should be for the price
Joanne Eyre
Jul 25,2024I can’t praise the company enough. Great tiles and even better customer service, Lesley was a real pleasure to deal with, and went that extra mile to deliver a outstanding service, we will definitely use again for all our projects and won’t hesitate to recommend to family and friends
Sarah
Jul 16,2024Had an email to say tiles were out for delivery. When I called to narrow delivery window I was told that actually tiles wouldn't be delivered today and that they had 'been held over at the main hub in Manchester'. Still not had any communication to say when tiles will be delivered. Will be asking for compensation for time taken off and full refund of delivery charge.
Unit 7 Millbrook Industrial Estate, M23 9WT, Manchester, GB
http://www.porcelainsuperstore.co.uk
Elliot
Oct 15,2024I ordered 15 packs of Canyon Beige 2cm Outdoor Tiles. I understand tiles can vary in appearance but was disappointed to see these were a completely different colour to what was advertised. Due to the practicalities of laying the slabs I decided to accept the order but wanted to let the customer services team know the product was not sold to specification. Considering I'd accepted their error, I thought I would at least be treated with some respect but instead of at least an apology I was provided with Ts&C's as to why the situation was my fault. It's not my fault they sell products with false advertising. I now see in the Google reviews this is a common occurrence and had I checked that first I could have avoided this company.