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We're on a mission to make finding your perfect tiles easy and inspiring.
Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.
With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.
As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.
And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!
There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.
We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.
By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.
Reviews 369
Christine
Jan 08,2023Having previously used Porcelain Superstore I was really disappointed by the customer service on the latest order. Delivery date that you pay a very hefty fee of £36 for delivery only for it not to arrive, no communication and no responses from their customer services team regarding the delayed order.
Sheryl
Jan 06,2023Had tiles delivered which once the builder opened (7 days after delivery) noted that one box inside was damaged and all the tiles inside were crushed. They said that all damages have to be reported within 24 hours and that I would not receive a refund. I don’t know anyone that when having a new kitchen opens all the boxes within 24 hours to check everything is ok. Very disappointed and after waiting 21 days for a response to be told no refund is disgusting and not acceptable. Won’t be using again!
James Peacock
Jan 04,2023Had our bathroom renovated in our old house in May 2020. That original order was completed without a hitch. Great tiles. Great service. Didn't hesitate to use PS again for another bathroom reno in our new house. However, delivery didn't quite go as expected. They were ordered at the end of November to be delivered on a specific date (28th Dec). 28th Dec came and went with no tiles. I emailed and got told that their courier shuts down over the Xmas period. Terrible communication. I rang today to see where my tiles were and were informed that my order had been lost. With the bathroom project kicking off tomorrow this was not great news. However, the person I spoke to (Sophie I think?) organised an independent courier to have them delivered to me within the hour. Lo and behold, the tiles turned up. Luckily I live about 15 minutes away from their warehouse which I wasn't aware of. I get there are pressures during the Xmas period, but communication needs to improve. The person I spoke to on the phone single-handedly restored my faith in PS, and I will probably use them again because of her help.
Hel Maguire
Dec 22,2022Great products (even my grumpy tiler commented on how easy they were to fit!). The way the tiles were delivered compared to a much more well known nationwide company was astounding. Smooth process for ordering and the two staff I spoke to over the phone were more than helpful (sorry ladies, I can't remember your name!). They let me return 2 unused boxes which was nice as I lived local so could drop them off. Thank you Porcelain Superstore!
Julia Cole
Dec 22,2022I recently bought my beautiful new Marais green tiles from porcelainsuperstore after ordering 6 free samples from them. The quality (they are made in Spain) were a lot better than what I saw in my local fired earth store that were double the price. Would recommend 👍
Sheri
Dec 16,2022Delivery dates misrepresented, and customer service does the bare minimum. We found a tile sample we liked from Porcelain Superstore and proceeded to purchase enough for our bathroom. The tiles were apparently "available" and we were asked to select a delivery date at check-out. I received an email saying they were in fact not in stock, and would arrive within a week. They did not. They are still not here. This company moves at a glacial pace, despite being delayed and not meeting expectation. Customer service doesn't respond to phone calls, takes days to respond to emails and no apologies offered. They absolutely do not go the extra mile, they barely go the mile they need to. Essentially, if you're working to a schedule, avoid Porcelain Superstore. If you've got all the time in the world, go ahead and order.
Sally Cook
Dec 10,2022Ordered tiles on 15th October and paid £36 for EXPRESS delivery service . No tiles. Eventually told there was a delay and tiles would be delivered by/on the 17th November . The 17th came and went. No tiles. After several queries were told by email on 28th November we would be informed when the order was actually available and given the delay that they would then be despatched by EXPRESS next day delivery. Finally informed on 8th December that they were in stock and would be delivered on 12th December . Not next day . Queried this. Told next day meant next working day (which was actually the 9th) . Understood this was usually the case but we were explicitly told by email in response to our queries that our order would be delivered next day . We ordered the tiles on 15th October with enough lead in time for work due to be started w/b 12th December. Starting this work was contingent on the tiles having been completely installed . Even if the tiles do actually arrive on 12th December (and we are not holding our breath) it is too late . We have waited 2 months . Don’t use this company . They sell stuff they haven’t got in stock, scrabble round to find it somewhere in the world and take no responsibility for non delivery and the difficulty that causes .
Vanesa Garnelo Rey
Dec 05,2022I ordered some free samples on 19th November as we are looking for tiles to design a splashback in the kitchen. 21st November I received an email from Evri, the courier, confirming they are expecting my order which was supposed to arrive within 5 working days. This has never happened and Evri's website continues to display "we are expecting it". Customer service's response was "it should be with you in the next few days" with no specific timeframe. This is no way to attract a potential customer. 5th December today and I have not received any samples so we have opted for another company so don't bother sending them anymore. We will not be using this company again for any tile work.
paul ryan
Nov 26,2022I bought two large orders of tiles. Excellent quality tiles and delivery service. The delivery guy was very pleasant and helpful. Also when damaged tiles arrived the staff, especially Georgie, couldn't have been more helpful in sorting out replacements. I'd happily buy from them again.
Sian
Nov 04,2022I purchased 20 boxes of the mono tiles from Porcelain Superstore dissapointingly as our tiler started to put them up he came across that the tiles weren't all identical sizes and therefore the gaps across the wall were getting larger and larger. The quality control in sending products out to customers on this basis is poor and made worse by the fact we have to pay now to get them returned to their warehouse because of their fault. I would use this company with caution and on the basis you're buying a generic and simple tile.
Touria
Oct 27,2022I have ordered few free samples and they were delivered the next day I was very happy with the quality and the pattern and the fast delivery.
George Lishman
Oct 26,2022Lovely quality tiles. Speedy delivery
Julia
Oct 26,2022Lovely online shop where I was able to find perfect kitchen tiles and super friendly and helpful customer services! Overall brilliant experience. Definitely will use again in the future and would recommend to anyone.
Ruby
Oct 25,2022I wouldn't recommend ordering from this company however I will say their customer service team are very good. I ordered some free tile samples (love that this company offer x4 free tile samples, actually a really good idea) and I'm glad I did as the tile sample that arrived looked nothing like the photo online. I contacted their customer services to question this and was told that they don't send the full tile and only send a small section of the tile. Obviously I already knew this but what I was questioning was how the small section of the tile could be so wildly different to the picture online, the colour and detailing was completely different. After I sent this email they automatically sent me another sample free of charge (which arrived much quicker than the first samples) so I could see a different part of the tile. This sample still looked the same as the first sample and so I decided not to order these specific tiles however placed an order for a different tile. I placed my fist order and was able to choose a delivery date that suited me (another feature I liked about this company). 3 days later I checked my Spam folder in my emails to see the company had emailed me to say my order was out of stock. I understand this isn't their fault that the email went into my Spam folder, however after not hearing back from me a quick phone call or further contact would have been helpful considering this order was supposed to arrive tomorrow, I'm half way through a kitchen renovation and am now being held up by flooring. In the email I was told the new stock would be arriving next week and they will send after that but didn't give me any further options to choose dates etc. This doesn't work for me and therefore is frustrating as had I known the tiles weren't in stock and weren't going to arrive on the date I needed them for, I'd have chosen different ones. Instead I am having to wait for a refund and being held up finishing my kitchen. The customer service team have got back to me really quickly and have been helpful in organising my refund, just the experience from the company itself and not being able to receive the first order has been frustrating as I was hoping to have had a positive experience and be able to use this company again as I had already started looking at other tiles but wanted to see how the first order went before placing more orders. As this order didn't go well I don't currently feel enthusiastic about trying again.
N Mumby
Oct 18,2022Absolutely avoid this company, i spent near on £5500 to have 90 sqm of floor tile, they never had that much is stock but still allow you to place an order, i received an e-mail telling me the rest of my tiles would be here this week, so now i have a half finished area, no idea when rest are arriving, the tiler who booked out the week has left and i can't get my kitchen fitted as the floor needs to be in first, shocking company.
Christine Gray
Oct 18,2022I ordered and paid for 2 boxes in January, they were not in stock until March though. I then had the existing hall floor removed, re concreted, levelled etc. Then had area wall papered , painted and vintage doors repaired and painted all to match the tiles. This work took a few months to complete as , like everyone in Uk at the moment, workmen are hard to find and book. I ordered a further box of the same tiles in September to be safe and because the tiler revised his estimate. At last, other work completed , I arranged for my tiler to complete the floor work the weekend before my major operation. However, he spent the entire day trying to place the tiles successfully to take account of the mixed sizes and 8 faulty coloured tiles. Eventually he gave up and said it was not possible to lay the tiles successfully and for them to look good as ones eyes would always be drawn to the faulty colour and differing grout gaps. That wasted day cost me £100. I have contacted customer services several times since and provided photos to prove my issues. I have requested a further box free of charge as the tiler says with that he feels he can probably mix and match to make a better job of it. Firstly they said that the differing sizes was due to ordering a further box later and thus from another batch. I reluctantly accept this may be the case even though the smaller ones are not even smaller the same as each other! Then they said the colour fault was part of the natural charm and my dissatisfaction was due to personal taste and not faulty goods. This is despite the professional tiler also saying they are faulty and impossible to lay correctly. I cannot believe that a reputable large company are not prepared to meet me on this and continue to argue. I have spent £300 so far and still have no floor. All the area has been designed to match these particular tiles and therefore, a different tile is not an easy option. I cannot see why a further free box or a refund is not provided when goods are faulty. I have asked the company to visit and see the problem and offer a different solution if they can. I am pursuing this matter legally and have every confidence that anyone who sees the 8 discoloured tiles in question will instantly agree with me. Update : Following this review, The managing director of the company contacted me speedily and helpfully. I have now received a free box of the tiles with complimentary delivery and trust that this will enable us to complete the work needed for a new hallway. I am therefore happy to recommend the much improved customer service from Porcelain Superstore and their products.
J B
Oct 16,2022Ordered and paid for my tiles on the website and arranged a delivery date. Received an email days later which said the tiles were not in stock, but they might be in stock in 4 weeks. Ridiculous situation. Update the website to reflect accurate stock levels and do not take customers money if you cannot fulfil the orders. I will never use this company again.
Sarah Maddox
Oct 14,2022Make sure you have 24 hours of manpower to check for breakages! Really happy with the tiles I chose however, 1 box was totally broken through. I was refused a replacement box (less than £20 worth!) because I was over the 24 hours they give you to check. I am not sure how this amount of time was decided to be realistic for an immobile person to be able to unload 41 boxes in order to check for breakages, sadly it wasn't for me and I had to wait until my tiler could go through them.
Karen musgrove
Aug 31,2022I read lots of reviews about this company, of which most were negative. After ordering 4 outdoor porcelain slabs, and some from other companies, i really liked the Melrose Cream. I decided to order a large quantity for delivery. I had very good communication emails regarding delivery, which was delivered today, on time. The driver was a very nice, helpful person. The only niggle i would have is that you have to inform them within 24hrs of any damage or breakages to receive free replacements. I am very happy with my purchase and the service.
Unit 7 Millbrook Industrial Estate, M23 9WT, Manchester, GB
http://www.porcelainsuperstore.co.uk
Sachin Patel
Jan 25,2023Lovely tiles and some very good offers on the website. I would say better communication from the delivery provider would have been useful