To leave a review you need to be logged in
Radiators 4u is a thriving company based in Portsmouth, Hampshire. Established in, and trading online since 2002, SMR has a wealth of experience in the bathroom and heating industry, supplying a wide range of trade and retail customers. We offer great products that we believe in and aim to give the highest level of customer support and service.
Reviews 216
glyne brathwaite
Mar 05,2024I know the reviews for Radiators 4 U don't look that great and to be honest I was afraid to buy from this company because of those reviews. the radiators seem to cost more from this company than anywhere else. My Radiator arrived this morning with the feet and the thermostat and so far I am thrilled with the quality. the whole process and customer service were great and the delivery was easy. it's a pallet delevery so you'll need a friend to help you carry it which should be mentioned beforehand other than that beautiful rad great-quality. Once it's fitted I'll add more to the review the radiator has been fitted it looks great and heats the room nicely. Great product good company
Katy
Feb 07,2024Rail arrived with a huge dent in it, packaging was undamaged so the rail was packaged faulty. As we did not see the dent and scratches in the first three days (as we left product in the perfect packaging) no refund or return offered. Look at the Trust Pilot reviews where they have 1.8 stars out of 5. Lost out on hundreds of pounds as radiator can't be fitted and no help given.
customer
Nov 26,2022Heating Engineer Review. 1st time I’ve used this company & Last due To being unable to send the correct radiator end bushes which took 4 attempts and 2 weeks to resolve including 2 telephone conversations and email correspondence. Ordered 1 column lacquered vertical radiator (nice finish) bushes arrived separately when trying to install I found 3 left side & 1 right side orientation, I was advised by phone these are packed elsewhere. I Asked for 1 right side and consequently received 2 left, emailed to advise of circumstance then received 1 left & 1 right in WHITE?, Requested 1 right in lacquer then received 2 left and 2 right, I offered to return all the spares I’d accumulated but was advised to put them in my recycle bin, what a total waste. I advised Sue who’d dealt with the whole process personally that fortunately this product was for my own property, had it been for a customer they’d have a totally different circumstance to deal with. I was advised by Sue that the above was an isolated incident which I struggle to comprehend as they had 4 attempts to get it right, and on 3 attempts bushes where sent loose and not in original packaging therefore from their own stock. Unfortunately for Radiators 4 u they have lost my future business to the tune of thousands of pounds, however Fortunately I use another (Reliable) provider who include column radiators with bushes pre installed - What a fantastic Idea!! and get it right 1st time. The above is based on true facts and therefore an objective/diplomatic account of dealing with this business.
Lawrence
Nov 14,2022Really disappointing service. We placed our order based upon the stated 2-3 days availability and it ended up taking nearly 2 weeks. Plus, what was most annoying was me taking 2 days off work unnecessarily for x2 'no show' deliveries ..was a case of third time lucky as they say! Guys, please just be upfront & honest with your lead-times.
Sal
Oct 24,2022If I could give no stars I would. I have spent over £6000 on radiators with these people, the radiators arrived damaged - these should have been checked prior to being delivered to me. A customer service representative informed me that the radiators had been damaged while being transported, which was just a way to take the blame off of themselves as the radiators were clearly faulty before being shipped. When the radiators were all fitted in my house, one of them was leaking due to the gasket being faulty. They sent us new gaskets, we had to pay a plumber to come for a second time to fit the new gaskets however there were further problems. They sent engineers to collect the radiator to resolve the issue themselves (we had already fitted our own cufflinks to the radiator), when the radiator was returned, our cufflinks were missing and the original nipple valves were missing. I had to call the plumber back for a THIRD time to fit the radiator in, we had to buy new valves as they were not returned with the radiator. When I contacted customer services, they said that I should have stripped the radiator prior to returning it (although I was not told to do this) so they could not reimburse me for the missing parts and they also said they do not take responsibility for plumber's costs even though the reason I had to call the plumber out so many times was due to the fact that the radiators I purchased were faulty.
Emilie Irving
Sep 23,2022Terrible product and customer service. Ordered two radiators the same color one came a different color entirely and then they charged an arm and a leg to replace it. Everything from order to delivery to invoice process was overly complicated and disastrous. At the end of the day would have been less to go with one of the high end radiators companies like Castrads !
Gary Marshall
Aug 16,2022Since complaining Radiators 4u have gone out of their way to resolve my issue which was done quickly and professionally. The cast iron radiator is also awesome and looks great. I am now a very satisfied customer!!!! Please, please avoid Radiators 4U as this is the worst supplier that I have ever used. They supplied an expensive cast iron radiator in two pieces with a joining tool that did not fit and was useless. I paid a plumber for a days work, drained down the whole radiator system, to be told by Radiators 4u they do not accept any liability. Their QA procedures are non existent and they clearly do not care about their customers but happy to take your money
April Adele Smith
May 18,2022Absolutely despicable after sales service. When my bathroom fitters came to fit my radiator, it was discovered there was no plug for the wall stay. I rang after sales team thinking this wouldn't be an issue, to be spoken to by the most patronising person, who told me i should have reported the issue within 3 days of receiving the radiator. After I explained how would i be aware of this when the pack was sealed id expect everything to be sent when you pay that amount of money. After spending £3000 on radiator i wouldnt expect that to be an issue over a 50p plug for a wall stay. Mid renovation with only half the house kitted out with radiators il be taking my business else where to a more reputable company. Absolutely disgusting customer service
Yee Lok
Dec 09,2021Again a 3 month wait for radiator given countless updates that it is not in stock and emails saying they would arrive but never did. Very poor customer service.
Luis Alves
Nov 04,2021Despite multiple calls and emails, we are still waiting for delivery of radiator ordered in August! Repeatedly given potential dates and assured that it will be chased up but still without the radiator three months later.
Danielle Parkhurst
Oct 21,2021The products I received were excellent quality cannot fault this at all. The initial valves I had ordered were out of stock. Made a number of calls and emails with an alternative to be sent. However when they arrived they were the wrong colour. Had a bit of a hard time with customer service in calling me back or getting it sorted, seemed to be very painful process in getting them switched, as they had to determine from the phone call who was at error me or the company for sending the wrong ones. In the end compromise was made and sorted with the sales team who were of great help. Just waiting for a refund on the original valves I returned as I had to pay to switch. For the future a process of like for like swap would make more sense as the valves are not cheap and the wrong ones were the same price. Just seems an overcomplicated process. Otherwise happy with the product and issue resolved.
Dave Linton
Sep 04,2021I ordered an item which was not delivered by the courier and so a substitute had to be sourced. After making enquiries of the courier the company refunded my credit card. So, good to know that the company seem willing to sorted things out when something goes wrong.
Liam Morgan
Jun 15,2021Rubbish service from a bunch of amateurs. Avoid like the plague. Only sorry I didn't read reviews first
Sarah Johns
Jan 27,2021I ordered some raw radiators from these guys they did exactly what they said they would do, I spoke to them not only to place my order but to get an approximation of delivery time. Both times staff were pleasant and more than helpful. Would order again without hesitation
AMD
Jan 15,2021Should change their name to NoRadiators4U. Every item I ordered on the 10th December claimed 2-3 working days delivery on the website. Took ‘customer services’ a full 3 working days after payment to inform me that some of the valves I’d ordered were out of stock, so I took a refund for the valves and reordered elsewhere. I emailed the following day to chase a delivery date for the actual radiators, the reply just repeated that they are 2-3 days delivery. Then on the 15th (the 5th working day after my order) I get a phone call to inform me NONE of the radiators I had ordered would be available until the week commencing the 25th, and not until 2-3 working days into that week. No apology, nothing. I have had to cancel the order and find alternatives at very short notice. JUST STOP GIVING DELIVERY DATES THAT AREN’T REAL. Edit in response to their reply - My order number is 695, this is a genuine review. I’m not sure what good calling customer services would do, as I have had to find products elsewhere at short notice. And the ‘oh, I think you’re confusing us with another company, we can’t find an order with your initials’ schtick seems to be the standard response for companies who don’t want to admit what bad service they provide.
Andrea Kayser
Jan 04,2021Poor customer service. Verified personally with them their lead time of 5-10 day delivery before ordering. Have been waiting a month for my radiators now and still cannot have a verified date of delivery. Go elsewhere if you are in need of your radiator soon.
Trish
Dec 14,2020AVOID! Order your radiators elsewhere!! Appalling unprofessional after sales service after INCORRECT items were supplied, initial remarks were 'manufacturer says they are right' so after a 4 day haggle to convince them the product was the wrong colour, supplying photos etc. it was talking to a brick wall and leaving us without heating for 2 + weeks in Winter while they reluctantly dealt with the issue; the CORRECT ones are finally delivered. Laura at Customer services calls me to discuss compensation options at my request - apparently I should be grateful they are not charging me for redelivery of the products I actually ordered!!! and repainting cost of the same product!! I paid £1,000 for 2 radiators which were delivered the WRONG colour. It has been a bad experience, absolute amateurs. Shop elsewhere.
michela
Mar 11,2019Really expensive and poor quality tvr. A year out of the warranty and leaked all over my ceiling and wall below. They can’t do anything as it’s out of its measly 2 year warranty for the £90 they cost. Don’t bother by the cheapest on the market - it will probably be better quality
Daniel Godsall
Feb 25,2019Quick, easy to deal with, reasonable returns policy, helpful.
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, GB
http://www.radiators4u.co.uk
Vlad Calin
May 04,2024I ordered a radiator from this company but overall the experience with the company was pretty bad. I had to chase them several times to arrange and confirm the delivery. On delivery date, the radiator was left in the middle of the road not kerbside. Upon inspection of the goods, the paint on the radiator was smudged in several places. When I contected the company to complain about this their suggestion was to sand and repaint the radiator myself.