Redkite Solicitors
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At Redkite Solicitors, we are dedicated to providing our local community and beyond with specialist legal advice; for you, your family and your business.
Reviews 39
Matilda Mackley
Feb 13,2025I paid £900 in August 2024. They have not done anything about the issue that I paid them to resolve, and have not communicated with me since then. They have not responded to any of my emails or calls. Absolutely shocking service, and I am £900 out of pocket.
Mrs Eastman
Jan 21,2025Terrible service
David Pitman
Nov 22,2024I have never experienced so much stress and anxiety from such an incompetent company as REDKITE Bridgend. I had a straight forward question to ask yet I had to pay £150 for a short time spent with the family solicitor. All I wanted was a very simple Will written!, I saw the wills administrator (I have no intention of naming her but she knows who she is) and I was told to write exactly what I wanted, being on a very small pension I used the free will's charity system donating funds to a charity. The meeting was not very friendly and I was not made to feel very comfortable or at ease, she was very matter of fact which boarded on rudeness the explanations were not very clear and both her and the Family solicitor contradicted each other leaving me even more confused than before I had started. My will arrived and when I read it I found an additional name had been added and my Grand children omitted altogether then to add insult to injury I was sent a BILL!. I phoned the office three times and each time I was told everyone was busy and someone would contact me which never happened eventually on the fourth call and explaining I had no intention of paying their bill did I then receive a call back, I was told I had been sent it by mistake and to disregard it (had I not realised and payed it would I have been refunded!!!!) I explained that I was far from happy and the whole fiasco was one big farce from start to finish and that I wished to cancel this and stop it going any further so that I could find a competent company capable of writing a will. I was told I would be contacted within the hour or possibly the following day.... I'M STIL WAITING!... I have now been contacted by someone from head office apologising.
Victoria Purnell
Oct 18,2024Absolutely avoid this company at all costs. I've had the most stressful 5 months dealing with poor customer service and incompetence. There have been multiple errors that have cost me thousands of pounds and I will be taking this further.
Kitty N/A
Jul 03,2024Dursley office is poor, avoid! communication is poor and replies to emails take weeks if not months. Then they don't even address concerns. I've been treated very poorly by this firm. My legal rights are ignored. They refuse to provide up to date accounts. Very poor solicitor indeed.
maria xagorari
Mar 08,2024Lack of communication. Very expensive fees for simple work, do not trust them with the timing they spend, overcharging for nothing. Avoid
Chris Stevens
Jan 24,2024Redkite Stonehouse, very poor communication no responses to emails, calls etc. At the initial meeting the solicitor had not even read the will and was clueless. AVOID !.
Lyndsey
Dec 01,2023A horrible experience when Redkite Stonehouse acted for my mother on a recent flat purchase, only exacerbated by their Ledbury office acting for the vendor. A cash purchase which really should have been done quickly and without fuss. No client care, poor communication, phones not answered, emails not replied to, constant unnecessary delays, no focus, no sense of urgency, insufficient partner supervision. When they actually needed to give some legal advice (right at the end of the transaction after months of delays) it was slow to appear, incomplete and of poor quality. And despite that, they issued an ultimatum: release us from all liability under the relevant statute or we will immediately cease acting for you. The purchase would have been lost. We had no choice. Shocking.
Penny Limer
Nov 30,2023Could not be more unhelpful and incompetent.
David Fry
May 27,2023We have used them for grant of probate. Communication to us was awful we had to chase constantly to get any information. They were slow to action anything and never responded to letters/emails etc. Gave excuses constantly for lack of action. Bill was double what had been initially quoted with no explanation. Slow to pay back client funds. Do not use them would be my recommmendation
Richard James
May 26,2023First impressions matter tried Cirencester branch, looking for a new solicitor. Said would get someone to phone back, never happened. On trying to phone getting no reply. Not impressed
lynda abbott
Jan 24,2023Been waiting 2 years for them to sort out a inheritance from a late family member rang twice to see what is going on but I don't think they now themselves seems like there taking longer to get more money for themselves out of the estate honestly this could of been dealt with through covid .
281066
Sep 20,2022Appalling appalling appalling Made several phone phone calls to the stonehouse office to arrange to collection of my will and the deeds for my house.I rang to inform them on the morning that I was collecting them and yet they still had no idea when I made a specific journey to collect them.
Emma
Sep 20,2022Gemma Butland acted recently for us on our recent house purchase. From start to finish, Gemma was always contactable, friendly and very professional. Buying a home is always stressful, however this experience was smooth, calm and at the end rewarding. We cannot thank Gemma for all her hard work for us to enjoy our new family home.
Corinne Conway
Sep 15,2022Redkite Solicitors - Cardiff Laura Masterton was very knowledgeable, patient, good communications & listening skills. The advice given was clear & straightforward. Great value for money, easy to fix an appointment. I would highly recommend.
AG
Aug 23,2022I used Red Kite (Brecon office) for my conveyancing, and the first Lawyer was very good, but he left around the completion of my purchase. But since then (Dec 2020) Red Kite have been appallingly incompetent. No response despite repeated messages and telephone calls, poor administration, poor communication and follow up. Unable to talk to a real person. Avoid them - not recommended at all
R Day
May 27,2022Used Redkite for a piece of conveyancing work on a purchase. If there were fractional stars to award, I'd be giving them a rating of less than 1 star. The whole experience was chaotic, disorganised, communication was awful, calls were rarely returned, every excuse in the book was given to me for the awful service. I will never use this company ever again. Total shambles.
Ryan Beer
Mar 04,2022DO NO USE!!!! They do not seem interested in checking on evidence or waiting on medical reports from hospital before deeming you “unworthy” not being 50% chance or higher on there scale to win. You haven’t waited for the evidence to arrive.. you haven’t challenged the defendant with evidence given? What do you actually do?
luke Westlake
Feb 28,2022probable one of the worst experiences of my life. after they have your money they won't answer the phone to you and only communicate speradicly via email. has taken 8 weeks to get my file from them and still no deed for my property. to make matters worst you can't get hold of the complains department ever so no joy there. they seem to do minimal searches and don't give you advice on what to look for as a buyer. I think that I have had 8 emails total off of them and half of them where asking for mortgage and insurance update. us these people at your own risk.!!!!!
14-15 Spilman Street, SA311SR, Carmarthenshire, GB
http://www.redkitesolicitors.co.uk
Jan
Feb 20,2025A friend has used this company for his divorce. Communication is shocking. Very expensive with no clear information about what the charges are for. 8 months down the line there is no sign of the divorce happening. Letter received to say they can’t upload documents so have asked his son to do it ( on behalf of his mother) with no explanation about how to do this. Letters from them are all grammatically incorrect.