Reflex Vehicle Hire is a nationwide flexible rental provider of cars and vans. It supplies businesses throughout the UK, including many where vehicles are critical to supporting their operations, such as major utilities, logistics and the rail industry. In addition to vehicles, we provide innovative solutions to meet customer needs, ranging from racking and livery to our award-winning modular risk reduction service Drive with Reflex. This enables businesses to assess more clearly the risks facing their vehicles on the road, then take action to mitigate that risk. Our technology investments have helped companies to reduce incidents and costs, while also unlocking vehicle fleet efficiencies. We have invested in artificial intelligence which delivers real-world value, such as proactively guarding against in-cab distractions including the use of hand-held mobile phones. In addition to our Safety as Standard commitment, we are also supporting customers with the transition to electric vehicles to meet government deadlines for decarbonising transport. We have launched EV:IE, the Electric Vehicle Information Exchange, to provide advice and insight on which vehicles companies can immediately switch from fossil-fuels to zero emission alternatives. We also support long-term planning for transition. To support this change further, we offer the Reflex Renewable Drive service, a test drive solution that puts fleet decision-makers behind the wheel of an electric vehicle to increase their knowledge and enable them to guide change within their businesses. To find out more information, please contact the team on: [email protected]
Absolute brilliant customer care and super efficient recommend to all
Sasha is wonderful to deal with, very professional & friendly.
Yesterday I broke down with a blown out tyre on the M5/J25. Once I called Reflex to report the problem a recovery vehicle was with me in just over an hour and took me and my vehicle home. The next morning at 8AM I called back to sort out a new tyre and pleased to say that by 10:30AM I was back on the road. Excellent service, very professional and really seemed to care that I was okay. Well done!
Excellent service on the day very friendly staff
Top drawer customer service. Nothing was too much trouble.
Reflex have supplied us vehicles for a number of years now and I've always found them very good, easy to communicate with from orders and off hires right through to invoices and fines. The only disappointment being the state of the vehicle market of late so no fault of Reflex, in fact they always strive to provide the best service they can in any situation. I'm happy being their customer and will continue to do so for many more years.
Thank you to Reflex for supporting Brake and helping us achieve our vision of a world where no one is hurt or killed on roads and every road victim receives the care they need. On behalf of our team, and the families we care for every year, we want to say a huge thank you to Reflex for supporting us. Quite simply, your support enables us to do the work that we do. Brake, the road safety charity, has been campaigning for safer roads since 1995. Brake’s vision is a world with zero road harm where we can all move in a safe and healthy way, as part of our normal day. By partnering with Brake, Reflex are supporting our work to end road deaths and injuries and help people affected by road crashes.
We are relatively new to Reflex & have found the service levels so far to be very good. The hire desk are responsive & proactive with suggestions
A modern fleet, good service with reliable staff who know our business and the demands that we are working under to provide our provision to the industry.
Fabulous company. The staff are so friendly and their customer service is second to none. Nothing is ever too much for them!
I recently had the pleasure of renting a vehicle from Reflex, and I must say, it was an exceptional experience from start to finish. First and foremost, the customer service provided by the staff at Reflex was top-notch. The team was friendly, professional, and went above and beyond to ensure that all my questions were answered and that I felt comfortable with the rental agreement. They truly made me feel like a valued customer, and that level of care is something that sets them apart from other rental companies I've used in the past.
I had a last-minute request which was dealt with promptly and professionally. A very big thanks from me!
Great bunch of people and a fantastic team. Nothing is ever too difficult or a hassle! Flexible, friendly and always helpful. Thank you very much
Rebecca and Charlotte were really helpful, a pleasure to deal with
You are very slow with responding to breakdowns and collections. Quite often you dont have a replacement vehicle. Customer relations is poor with communication
Reflex are a fantastic customer and company to do business with. They are an honest, transparent and proactive company with amazing people and values. We are lucky to deal with them daily.
The communication with Reflex Vehicle Hire has been second to none. The whole experience has been a delight. I cannot recommend dealing with this refreshing company enough; absolutely first class!
Reflex have supported Leicestershire and Rutland Blood Bikes for many year now and it's always a pleasure to deal with these people. Always giving a great service.
Excellent experience. The vehicle was very easy to book and turned up on the day promised. Very clean. No damage
Ghislaine Barfoot
Dec 06,2023I would like to say a huge thanks to Gail for getting sorted my n/s mirror