To leave a review you need to be logged in
Reviews 828
A Krisson
Dec 29,2022A straightforward ordering process, good communication about my orders and very reliable service...plus fantastic hampers!
Mrs Neale
Dec 29,2022Excellent We have used Regency Hampers for a number of years now and think the service they offer is great, hampers always arrive on time and all recipients have been very happy with our gifts to them. Thank you all at Regency Hampers!
Fiona
Dec 28,2022Great service as usual. Delivered on time and great quality products.
Steve Harris
Dec 27,2022Very simple and easy ordering with on time agreed delivery date. Hampers were received in perfect condition and as described, so we would highly recommend.
customer
Dec 25,2022I've ordered from Regency Hampers several times in the last few years, and have always been pleased with the products and the service. I have also recommended the company to others, who have ordered and had a good experience. As usual, I placed my order for Christmas hampers to be delivered to four separate addresses, in good time for Christmas and received confirmation emails on 18 November to say my hampers would be delivered on 19 and 20 December as requested. Unfortunately, there were problems with the delivery of three of the hampers, but only one issue was a mistake on the part of Regency Hampers; the problems with the other two deliveries were due to very poor service by FedEx. Although I understand mistakes can happen - and online companies, couriers and Royal Mail are under incredible pressure at this time of year (with or without postal strikes!) I was extremely cross because initially, I was given two completely conflicting reasons on why my order had not been fulfilled - neither of which made much sense to me. As the hamper that had not been despatched was a 'custom gift' it looked likely that some of the items I had spent a lot of time choosing may have to be substituted, because it was so close to Christmas. Having ordered more than a month in advance, I was very disappointed and more than a little bit cross! I was assured a replacement hamper would be sent as soon as possible - hopefully with no substitutions. It then emerged that there were issues with delivery of two more of my orders and I put all the details into an email message to Regency Hampers, asking for a response as soon as possible. I hope I was polite, but I was very angry. My email was picked up by William F and we exchanged email messages over the next couple of days. William was absolutely brilliant. There is no need for me to go into the full details in the review, but after a lot of time, patience and effort on William's part, the matter has been resolved. Three of the four recipients have received their gifts. The fourth order was completely messed up by FedEx, and Regency Hampers have done everything they can to rectify the situation and I appreciate the efforts they have made. I'd like to thank Jessica, for her help in re-ordering the 'custom gift', and send special thanks to William F, who must have thought he was dealing with the original 'Ms Angry' when he picked up my first email message! However, I think (hope!) William realised my anger and frustration were aimed at the situation rather than any individual and he did everything he could to put things right. Thank you William and yes, I will be ordering from Regency Hampers again! Happy Christmas!
Daniel Balaam
Dec 24,2022Order my hamper for a gift to be delivered on 21St December. The hamper was ordered with plenty of time to get to its recipient. No delivery of 21st, 22nd, 23rd now tracking has changed to 28th December. Customer services not very helpful at all, offered me a refund but would not provide a refund until the hamper has been returned from FedEx. First and last order. Very poor service considering they guarantee delivery of the said date.
Alex Lacey
Dec 23,2022Incredible value for money, super fast next day delivery. Can’t fault it and will shop again. James V from Birmingham is the best at Regency Hampers, top class service.
CRISIS LOGISTICS
Dec 23,2022Jessica was so helpful - thank you so much! Our clients loved the hampers, We have used RH before and will return next year!
Mrs Janet Lear
Dec 21,2022A wonderful staff so helpful to somrone who is a bit of a dummy when it comes to computers
Anonymous
Dec 16,2022Really disappointed with the hampers ordered. I had ordered multiple hampers from this company as Christmas gifts and spent over £300. I was mortified when I saw the contents of 2 of the hampers. Half the contents were missing and no substitutes were included. We paid nearly £50 each and had 5 small sized items. All the cheeses were missing. These gifts had been selected specifically for the recipients because of the cheeses. Had I not have seen the contents of these 2, I would never have known. The hampers have all arrived with the packaging over the top so you cannot see the contents. I’m so embarrassed now at giving these as gifts I will now have to buy alternative gifts from a different supplier. I would not use this company again.
Gail gardner
Dec 15,2022Easy to order, good offers with the 20% off. They were ordered as gifts so I haven't seen them myself however I believe they are very nice and I would definitely use regency again.
moneypenny
Dec 10,2022OUTSTANDING products, delivery and customer service second to none. I ordered a picnic basket and the wrong one arrived. Upon contacting their customer service the correct item was delivered and the wrong item collected. A plate was broken in the basket I ordered, this again was immediately dispatched and arrived the following day. All items are good quality and I would not hesitate in recommending this company to others or using again. I have just ordered a Christmas hamper from them as I am so impressed. 10 out of 10 for regency Hampers
Sam
Dec 10,2022A good selection of hampers and fabulous customer service!!
Suzie
Dec 07,2022A great company with great value for money hampers. 10/10 would recommend
Jane
Dec 07,2022We have not received the hampers yet so we have no idea if they are good or not!
John Sheridan
Dec 06,2022Easy to Order. Exact Delivery Date. First Class Product
customer
Dec 01,2022I had very pleased recipients with the hampers that I sent, great product. A big thanks.
Mr John Lawrence
Dec 01,2022Excellent purchase of hampers and great value for money
donna
Nov 24,2022The Hamper came very well presented but was very disappointed at the content. was not worth £50 the bottle of prosecco was not even a full size. We added a full size bottle ourselves along with a few extra bits to fill it out more.
Eagle Tower, GL50 1TA, Cheltenham, GB
https://www.regencyhampers.com/
Ron Hand
Dec 29,2022Excellent delivery and contents