Itzala is run by Altaterra Ltd - a wholly owned subsidiary to one of Europe's largest manufacturers of roof window and blinds. Our webshop is an authorized VELUX dealer and belongs to the VKR-Group.We have more than 70 years’ experience with roof windows and since April 2006 we became one of Europe's favorite shop when buying roof window blinds and accessories! Our friendly team of experts is definitely one of the reasons of our success.
Easy to order and received within timeframe
Very helpful friendly service emailed me on a query straight away and kept me informed. Even made sure I'd received package. Will be ordering again excellent service!!
Easy to order on line with a good discount compared with buying from velux direct
They were so easy to fit and they look and work beautifully
The price was very good on the site compared to competitors, however the site did not in my case have UK stock, so it shipped through France and possibly have come from further not sure took over a week to get here but less than 2 weeks.
The ordering process was straight forward on the website. The products being 2 Velux branded roof window blinds were very competitively priced and were cheaper than buying direct from Velux. The only dissappointment was with the delivery process. I was able to track my parcels across france and up to the customs border. Here the items seemed to be stuck for 4 days. Then when i checked the tracking today 13th May 2024 it said the parcels were being delivered the same day. No email to tell me this. Luckily by pure chance as i was away at work; my mother was at home and the delivery was made. I'm not saying this was roofblinds fault, but their couriers. The parcel travelled across France via GLS. This seemed ok. The problems started after Uk customs when Parcelforce took over and they failed to update the parcels whereabouts. So far i haven't even had an email saying parcels delivered even though i have them. To give everyone an idea of the delivery timescale, i placed my order on the 26th April 2024.
Good price, great website. Arrived within estimated time. Genuine Velux product.
Speedy delivery, great price, excellent product
although i ordered the wrong type of blind for my velux roof window the response from roofblinds customer service rep sherifa was really helpful and 1st class thank you . i would order again with no problem.
Speedy delivery, great product at a competitive price.
I was sceptical but the blinds arrived. They are good quality. We bought the solar powered velux blinds. Delivery was a bit slow but worth the wait.
Easy website, safe and quick delivery
Spot on with delivery! Delivered on time and as described for exact product for Velux!
Shocking customer service, delivery still not arrived and over 2 weeks waiting, spent hours on phone with no result, just blatant lies from customer service team. Don’t bother!
Excellent customer service ,very helpful and efficient, and great pricing.
I had my heart in my mouth when I realised that the product was coming from France as the last thing that was sourced there went badly wrong as it was a scam. But it arrived without a problem and on time as predicted. The product is excellent and is indeed an effective blackout blind. It was fairly easy to install with picture type instructions including the most commonly experienced mistakes. So very pleased.
Ordered 2 velux blinds. Easy to order on line. Told they would arrive 4/5 May. Arrived about a week earlier.
Great product easy to fit looks great
Delivered when promised, perfect fit and easily put up, can't ask for any more
Oliver Steer
May 18,2024Dubious to begin with, but the price was awesome , the blinds turned up and they are exactly as advertised , would highly recommend!!! Mr Steer