Itzala is run by Altaterra Ltd - a wholly owned subsidiary to one of Europe's largest manufacturers of roof window and blinds. Our webshop is an authorized VELUX dealer and belongs to the VKR-Group.We have more than 70 years’ experience with roof windows and since April 2006 we became one of Europe's favorite shop when buying roof window blinds and accessories! Our friendly team of experts is definitely one of the reasons of our success.
Ordered two blinds but, one was incorrect, contacted the company they immediately sent a new one out. The blinds are great, the company seem to care about customers, I will use again
The customer service is faultless! amazing. Thank you. They fixed my problem within an hour of submission. I have since ordered another product, as they are so good. Amazing service is rare today, so thank you!
Very poor delivery service. Non Velux blind, one of four I purchased was a poor substitute for the real brand.
Ordered 2 blinds but when I opened them to fit there was no special screwdriver in the pack to fit them which should come with the product.
Fast and efficient delivery
Fantastic company and if you have to phone them very helpful , knowledgable and the guy I spoke to had a personality unlike many of the robots we seem to have to speak to these days . Service great , prices great and delivery good so 5 stars all round.
Good price and delivery within the timeframes set out on the website
My items were both delivered within the promised timescale which was great. Upon fitting of my roof blind I discovered that my older model window (GGL 7) needed to have mounting brackets fitted before I could instal the blind. I had to order and wait a further 5 days before fitment. To help future customers you should highlight this detail more prominently in the configuration page of your website. Apart from that minor inconvenience, everything was great and I am happy with the service I received.
Goos service and infirmation befire purchasing, delivered before the expected date and good quality blind easy to fit.
Easy to order online and delivery when stated.
Excellent customer service very quick to respond, the blind looks brilliant thank you would highly recommend.
Genuine product at a far better price
Great company to deal with, best price, ordered Sunday and received the blinds the following Friday. Excellent service.
Easy to order website and quick delivery time great products value for money
Easy to find the blinds we needed to fit our velux units on their web site , arrived quickly. Great product easy to fit Excellent service
From ordering which was easy to a great delivery.Easy to fit really pleased with the bling great value for money cheaper than velux will be buying blinds for our other velux windows from roofblinds definitely.Really happy with purchase.
Excellent service on genuine Velux solar powered blinds. Best price -couldnt find bête anywhere. Delivered as quoted.
Great service and competitive price. Blinds arrived in the time specified, so expectations all met.
Great support on the phone call.
caroline carter
Feb 09,2024All good no problems